11242 results found
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Add new user to RingCentral App Teams. (OtherGroup)
Good Morning, We currently have a Team called Team ETE REMAN that automatically adds every single new ring central user. We want to change it from that Team to a Different team called ETE REMAN (Official - Company/Community)
1 vote -
Call Waiting ATA Device
Ability to enable call waiting to any phones connected to ATA device/box
1 vote -
# Calls Report
Option to see the total number of calls of a user with a Standard role in the online account
1 vote -
Allow people to be added to my contacts after sending me a text message with the word subscribe.
I would like people to ba able to text message me with the word "subscribe" so that they can be added to my contact list as well as giving me permission to start sending them marketing text messages.
1 vote -
Check who turned on the transcription for a certain meeting in the past.
Able to view who turned on the transcription for a certain meeting in the past.
1 vote -
Email notification that includes SMS content and associated phone number to email staff
We send text messages to our vacation rental guests, requesting feedback about the cleanliness of their rental upon their arrival with a scale between 1-5. It would be VERY helpful to include the content of their response in email notifications to our staff. A step further would be to have the option to set up filters like Gmail has so we could configure specific keywords, SMS number as triggers to go to specific people's email address. If this was available, we could route notifications to different people to address the issues if the guest responded with a 1, 2,3,4, 5,…
1 vote -
Add mobile instruction when signing up using express link
Signing on mobile phone via express link will send an email link. We would like to add instruction where to go if it is via link on mobile or computer.
1 vote -
Send SMS using personal mobile number
Send text messages from personal cellphone numbers using the RingCentral app and allow receivers to reply to them.
1 vote -
Call Monitoring Status
We want users to see when we are on calls and with whom. We need an option to remove/turn off the status when we are monitoring someone.
1 vote -
Ability to Use RC Active Call buttons while using Carrier Minutes
Ability to Use RC Active Call buttons while using Carrier Minutes
1 vote -
Access app features when using desk phone
A feature in which when a call is made on the desk phone`s handset, will still have the capability to utilize the features in RC app such as placing the call on hold, transferring the calls while on an active call
1 vote -
Answer the call first and call is being recorded greeting.
When making an outbound call the caller have the chance to interact with the calling number and an announcement will play that the call is being recorded. In this way, the calling number won't assume they are receiving a spam call.
1 vote -
Sync Quickbooks Contacts
I would love to be able to sync Intuit Quickbooks contacts so that when one of my customers calls/texts their name shows up on caller ID and I could maybe even see their info from Quickbooks.
1 vote -
Request for Call Queue Visualization Tool
We have faced some inconsistencies with our call queue priorities in the past, and would like to see if it would be possible for a tool to be put into place to give a visualization to the actual placements and priorities of the staff in a rotating call queue; while notating the idle time or current status would be nice, simply seeing where staff are in relation would greatly assist in our reading of statistics and be able to deduce details without requiring direct support.
1 vote -
Remove the silence gap when, caller enters no action: Connect to operator
We don't want the silence gap between the company greeting, before connecting to the operator.
1 vote -
Link to Microsoft SharePoint folders
We would like the ability to insert a link to a Microsoft 365 SharePoint folder in a message to another staff member. Allowing use the ability to quickly open the SharePoint folder and access the file inside for review and approval.
1 vote -
A user must not be added to a call queue or given an admin role, to just have access with all queues reporting
We need to have our selected users to be able to run reports for specific queues, without them adding to a call queue extension and receive calls
1 vote -
Easiest or fastest way to check if a number is being used or active.
I have a list of people that have multiple phone numbers and I was wondering if there was a fast way to see if they are using them all
1 vote -
Another system set up to know where the sender sent an sms to an auto receptionist number
Would like to check if we can add another system where customer can set up another system where they could know where the sms was sent
1 vote -
Notification when someone answered the call from call que
We should have notification on our end if the other user on the call que answered the call so we know that they get the call.
1 vote
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