12784 results found
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Allow customer admin to disable Room Phone Line add-on incoming PSTN calls
Current customer with Rooms POC in progress asked this question; Impacts all customers with Room Phone Line add-on licenses. SIde note - this is also an issue for my tester account, receiving multiple spam calls to my demo system daily.
1 vote -
For Messaging in the RingCentral app, turn file sharing sources into a security role based permission
Use case: The customer is widely using MS Teams as their core collaboration solution. They would like to leverage RingCentral's & Textel SMS solutions for team tackling of SMS, which leverage RingCentral's Teams in Messaging.Current Limitations:
SMS does not support all of the file types and file type sources we support in messaging.
The customer needs to selectively roll out Messaging to a subset of users for the Team Tackling of SMS
The customer needs to ensure that the subset of users who will be doing the Textel team tacking SMS do not have permission to share from any file…1 vote -
RingCentral App Layout with All Voicemail's Date and Time visible
Requesting New RingCentral App layout to have the ability view all voicemails in a list with date and time visible. With the update it only shows the date if it's not the same day.
1 vote -
To have an option to redial a number that has added digits for identifier for us clients to identify what are our customers are calling for
To have an option to redial a number that we added on their lines because that is our identifier to know which company they are calling to.
1 vote -
Same caller id for text messages as well
HI, we have 3 extensions at one location , and if staff calls out , customer will get standard location IVR caller id on there end.
Same feature should be available on Text / SMS when we are texting outbound from 1 one of the extension but receipts will receive text from location IVR phone number.
1 vote -
1 vote
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Remove Text Message Preview From the RC app
in the view column, I see the names/numbers of the contacts AND the first line of the message. I don't want to see the message line, just the name. None of us like it.
1 vote -
calls logs on Desktop app
Our costumer requested that number will be visible for wireless callers .As for now in the current version she need to open the log to see the number who called what is unconfident for the user .
Costumer requested also to be able to expand the call logs at least to 75% of the page .Now is can be expand max to 25%1 vote -
Cold transfer presence
Pressing the soft key on the Polycom phone only allows you to do a warm transfer. we should have an option to do cold transfer
1 vote -
limit on the timeout for a paging message
wanted to add a a limit for a paging message
1 vote -
MS Teams App should also ring when a DL within RingCentral is dialed
To fully integrate an office with the RingCentral Teams App the Yealink T46U phones should also work with Ring Central when set to the Teams Third Party App and vice-versa.
1 vote -
Wants to have template in adding members on multiple parking locations.
Wants to have template in adding members on multiple parking locations.
1 vote -
Wants to unblock all non caller ID incoming calls
Wants to unblock all non-caller ID incoming calls on the account
1 vote -
MS Teams to RC Platform Handoff
When someone calls in and gets transferred to an extension with Cloud PBX direct routing and not answered, it should handoff the call to Ringcentral app | Ringcentral voicemail.
If a call comes in, and gets transferred to Microsoft Teams user and unanswered, if the Cloud PBX voicemail is turned off, it should hand off the voicemail to Ringcentral.
1 vote -
Ability to filter Business Analytics by Toll-Free Numbers
Currently, the Business Analytics portal only has the option to filter Widgets by Company Numbers. I would like the ability to filter by all Toll-Free numbers on the account. Frequently, Toll-Free numbers are not only assigned to the company, they are assigned to Call Queues, Users, etc. I would like to have the ability to pull in all the locations where Toll-Free numbers are assigned in one Widget.
1 vote -
headset
please have a article for wireless headset for polycom vvx 450 as the article shows wireless not compatible only selected few headset
https://support.ringcentral.com/article-v2/ringcentral-desk-phones-list-recommended-headsets.html?brand=RC_US&product=RingCentral_MVP&language=en_US1 vote -
Multi-user device Provisioning
Provisioning multi-user device take awhile. Audio code takes minimum of 15 minutes to reflect that it is provisioned.
1 vote -
1 vote
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Phone tab on RingCentral app shows more information
I like to have a history of the calls with the display showing the date, the time, and how long the call lasted. I like having that so I could go through and make sure I had billed clients for all the calls. For some reason, the main display only shows for the current week the day ("Tue", for example) with the time and length of the call. I have to click on each call to see the incoming time and remember that Tuesday was February 27. It used to show all on one display, the time of the incoming…
1 vote -
Multiple pick-up buttons for each call queue
The customer would like to have multiple pick-up buttons for each call queue
1 vote
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