13296 results found
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feature to schedule auto-restart for the phone
Have a feature to schedule auto-restart for deskphones
1 vote -
Creating contact group on admin portal but not reflecting in RingCentral App
Created a group under personal contacts but does not reflect in the Ring Central App
1 vote -
Enable LTE based deskphone on RC platfrom
Allow use of eSIM or SIM based deskphone device like Yealink T67 & T64 on RC platform. This allows for easy deployment for SMB customers. Customers do not have to worry about getting a internet connection for the device, instead use the 4G data.
1 vote -
Robocalls forwarding
The ability to forward all robocalls to voicemail or play announcement only automatically.
1 vote -
Prensence update when the extension info is changed
Presence update when the extension info on admin portal is changed.
1 vote -
block callers from dialing other extensions while waiting on queue
I would like to request a feature that allows us to block callers to jump to other queues by selecting a number at an inopportune moment
1 vote -
Customer will be automatically routed to voicemail after being placed on hold for 2 minutes or more
If I place customer on hold, the customer will be automatically routed to voicemail after 2 minutes or more
1 vote -
Feature Request : Remove All Option in Group Membership of Users
Feature Request : Remove All Option in Group Membership of Users
Details : at the moment there if the user is part of a lot of Groups in the admin portal the user cannot be deleted and have to remove them one by one
Current behavior : needs to remove the users one by one
Brand : BT Business
1 vote -
Contact app preference for outgoing calls
My company uses RC on personal phones. Have a setting for each contact to preselect if RC or personal line should be used to make outgoing calls
1 vote -
Hotdesk Login Without Loggin In on RC App
Users should be able to login on any hotdesk phone without singing in to their ringcentral account/app even if they have an assigned deskphone on their user extensions.
1 vote -
Feature Request : Allow to loop calls from 2 call queues continuously
Feature Request : Allow to loop calls from 2 call queues continuously
Details : at the moment when the calls are set up to loop between 2 call queues when it reaches a certain amount of times routed on the same queue it announces a error message then disconnects the call instead of continuing to loop the call between the call queues
Current behavior : when callers loop back multiple times on a call queue it announces a error message then disconnects the call
Brand : BT Business
1 vote -
Update Greeting for Announcement Only Extension over the phone
We would like to have the option to update the recording set under the Announcement only extension over the phone as what we can do when we would like to update the voicemail messages over the phone
1 vote -
Assign Task to someone with no active extension
Michael, would like to have an option to assign a Task to someone who is part of the company but has no active extension
1 vote -
1 vote
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Customer requesting a means to download or export ALN list in the Service Web portal.
Customer requesting a means to download or export ALN list in the Service Web/Admin portal.
Download radio button, and capability for the count of ALN's. Potentially under the More actions dropdown.
1 vote -
Customizable File Labels for Backup Data. (Call Recording)
The customer would like the ability to customize the file labels for backup data (Call Recordings). In addition to the current details such as "From," "To," and "Date," they want the option to include a timestamp. This would make it easier to identify specific calls or files."
1 vote -
use the same number for user extension and call queue
Would like to have a user extension use the same/single number in a call queue. clients would like to call and text the same/single number
1 vote -
Enhance Call Waiting for Mobile App
The customer would like not to put the current call on hold while there is a second incoming call via the mobile app. They would like to still hear the current call to inform them of the second incoming call before getting put on hold. This occurs on the mobile app via iOS.
1 vote -
Ability to create multiple call recording announcement for multiple IVRS
Hello Angela I need to set a custom recording to notify callers that the call is being recorded in both French and English depending on the caller's language choice. I have purchased a phone number to link it to the English menu but it doesn't give me the option of the call recording except for the main site
1 vote -
1 vote
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