10908 results found
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The ability to turn the ringer volume down on the ring central mobile app after the new design update.
In the previous version of the app (according to ring central) you were able to turn the ringer volume down separate from the volume of your phones ringer. In the updated version of the app, its not an option. The ringer for ring central is obnoxiously loud and it disturbs my coworkers and blasts my ear off if I get a call while already on the phone.
1 vote -
HUD- not seeing the number the agent is with if using the app on the desktop but if using the phone app he's seeing it.
HUD- not seeing the number the agent is with if using the app on the desktop but if using the phone app he's seeing it.
1 vote -
Better Take Advantage of White Space
It would be great if the admin portal (service.ringcentral.com) actually took full advantage of my screen size. I have 1080p and 4k monitors, and there is a lot of whitespace on either side of the screen. Normally, that's not a huge problem, but when reviewing call logs or look ing at users, you have to scroll to the side a little bit to see all of the information.It's really frustrating that the content doesn't take up more of the screen than it does.
1 vote -
RingCentral MVP Desktop/Web App Audio Source_Simplify
RingCentral MVP desktop/web app users are confused on what option will they set for the Input & Output audio sources. There are multiple options with the names of devices.
1 vote -
Port a Mobile Number
It is better also if we can port mobile numbers especially many would like to have that option
1 vote -
Allows users at least 3 extension to send mass SMS to all RC users using a click-able Tab on the App
They wanted to have a option or tab on the system that once they click that, it will send the SMS to all people that has RC SMS enable account
1 vote -
Microphone Source Consistency
It's very disruptive now when answering or initiating a call and RC uses a different mic source than the one specified as Default, every time, so customers can't hear you until you figure out that the mic source is incorrect. We need the app to keep the default value as preferred by user.
1 vote -
SIP Setting information
SIP setting information from support article https://support.ringcentral.com/article-v2/Setup-Algo-SIP-Endpoints-as-a-Paging-Device-RingCentral.html?brand=RC_US&product=RingCentral_MVP&language=en_USSeem inaccurate as customer was able to provisioned his paging device using sip.ringcentral.com:5090 instead of port 5060 as per article and SIP generated setting from Service Web.
1 vote -
User Template - use of number that are assign in Call Queue or other Site location
Customer would like to use phone number assigned to a IVR Menu, Call Queue and Site Location. As of the moment this option is not available yet and can only see numbers assign as Auto Reception or direct to user extension.
1 vote -
Copy the chat history/files/images from the Duplicated Teams
When the existing Team is duplicated, the current chat history, files and images should be duplicated as well to the duplicate/new team.
1 vote -
Forward call to another extension when same number call 3 times
Forward call to another extension when same number call 3 timesFeature who will allow number who call 3 times to be forwarded to another extension
1 vote -
Desktop Pairing caller ID not using the queue Display settings selected.
Have the Paired phone also display the caller id per the display settings selected in the call queue. Right now my queue is set for Caller Name the Caller Number. Paired phone only displays Caller Number and skips the name selection which is first.
1 vote -
Task Assignee look up
Within our company we create a task to check off that we submit patient admissions within a timely matter. It would be useful to look up all unchecked tasks by assignee. So that way we dont have to scroll all the way up looking for any unchecked tasks. It would also be helpful if after checking off a task I am not redirected back to the bottom and have to start scrolling up all over again to find unchecked tasks assigned to me.
1 vote -
Forward IVR to one of the company numbers.
On the IVR menu, I want one of the options to route the caller to one of our toll free numbers.
1 vote -
Chat bubble
Hi Please add a feature were in inside the service portal there is a chat bubble to chat with customer
1 vote -
Bulk option for changing call handling of sites.
To have a bulk option for changing call handling in all sites all at once. If they want to change the zero dialing function for all of the 600 sites they have it will be less time consuming if they can do it all at once.
1 vote -
Predictive dialer in MVP
Availability of Predictive dialer in MVP accounts
1 vote -
General access for Super Admin
The customer would like to have the access to change details such as profile picture on the RingCentral application of their user extension without logging out and in from his user extension. It will be more convenient if they will have an easy access for that kind of changes within user extension without knowing the password credentials of their user extension
1 vote -
Custom Rule for Call Parking
Customer wants to have a Custom Rule for Call Parking that only available every Saturday.
1 vote -
Setting for Internal Communication Only on Mobile App
I currently receive calls from team members and from all incoming calls to the sales department to my desk phone. I also receive all chats from team members to my desktop RingCentral program. The problem I have is I do not want to receive all of those to my phone on the mobile app since I’m just sitting at my desk anyway. What I would like is to have the ability to set it so I only receive calls and texts from team members to my mobile app so I can get alerts when I'm away from my desk or…
1 vote
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