12785 results found
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Call Log differentiate between READ and UNREAD calls
When there are a lot of phone calls, and for quality and training purposes you are monitoring the calls, and it is very hard to keep track of which phone call you already monitor, and where you up to. SOLUTION will be to differentiate between read and unread calls, (like how Emails and Whatsapp work, first it's UNREAD, and after you click on it it's changed to READ).it will be very useful for all client using the recording feature
1 vote -
allow changes to meeting e-mail template
The template for the ring central e-mail invitation can not be edited, except one produced. Allow the edit to customize the e-mail to your company and wording. A no brainer if you are trying to customize the service!
1 vote -
Ability to Type Instead of Speak During Phone/Video Calls
People that have difficulty speaking, or cannot speak, cannot use RingCentral to place a phone call or speak during a video call (they could use chat, but this feature is something we would like to extend to video calls as well. We would like for someone to have the ability to place or receive a call through the app, hear the caller, and be able to type their responses and have that response read back to the caller.
1 vote -
Sort Team Order
Like the ability to drag and drop re-order my favorites, I'd like to be able to do the same with my teams.
1 vote -
The ability to manually refresh data in ringcentral analytics
I want to do this when I run into issues and doing some test
1 vote -
Ringcentral should have a global push option where i can change all of the users settings at one time.
such as the time zones, the main call out number etc. etc... this is very pertinent in the way big orgs work. please make this happen.
1 vote -
RC app Events feature enhancement
- Events should be easily copied from one date to the next. Can't do that at all now.2. Events should be allowed for bi-weekly scheduling. Now you only have monthly weekly, daily options.
1 vote -
Allow an account to have lines on more than one pricing plan
We have 150 phones on the Standard plan. We would like 10 of our phones to have the features from the Premium plan. Our rep tells us we would have to move all our phones to Premium to get the features that we only want on 10 phones. We would be willing to pay the $100 per month for the 10 phones to be on the Premium plan but we are not willing to pay $1500 per month to put all the phones on the premium plan when we will only use the features on 10 phones.
1 vote -
Improve on the "Add Phone" Experience
On an existing extension, selecting Add Phone under Phones & Numbers> Phones the screen shows the annual charge if you already have licenses and inventory available. There should be more information on this page about how many licenses you currently have available, and what will be used during this "transaction" -or- at the final step, show a $0 additional charge.
1 vote -
Being able to change the default extension
Being able to change the default prefix for extensions, right now, extensions are based of what numerical prefix was initially chosen, IE if your first extension was 605999, subsequint extensions are 60XXXX with no ability to change the prefix. We would like the ability to change the default prefix, and it would be extra nice if it could be based off of Location code. IE US users are set to prefix 20XXXX, Canada is set to 30XXXX, etc.
1 vote -
Installing a sound equaliser in BT's 'BT Cloud Work Phone' app, made by Ring Central
At the moment, BT's BT Cloud Work Phone, developed by Ring Central, doesn't have a built in sound equaliser unlike many soft phones. Speaking to BT they say that the software doesn't have the ability 'yet' but couldn't tell me if this meant it was on it's way. They were a little vague.
1 vote -
Putting RingCentral Phone Number into Private Status
We'd like to make number private so that no reporting, recording or analytics can be generated considering that calls are highly sensitive.
1 vote -
Make the phone app work on Kindle Fire.
The Kindle Fire is a low cost widely available android tablet. Many people, including me use these as inexpensive work platforms for email and phone. The old phone app version used to work just fine on the kindle fire, it would be helpful for me and others if the new phone app was backported to allow it to run on these devices.
1 vote -
Ability to Respond to Paging
Our former (PBX) system let someone hear a page then pick up a phone and (after punching a button) be connected to the person making the page. So after a Page occurs, let the recipient hit a button (the "Page" button on a phone?) and be connected to the Pager.
1 vote -
Add Password Change to RingCentral App
The new app is great and continues to be improved. I would like to see an option for users to at least change their password from within the app. If possible, it would be nice for them to change their PIN and possibly see/change their secret question there as well. However, I would be fine with just change password. Another possible option or addition would be a way to expire users accounts and have the app/portal request they change their password the next time they login. This would help for rollouts and use of generic/temporary passwords.
1 vote -
company number section
please add the company number section tab under all numbers
1 vote -
Print Notes Missing functionality
We are missing the funtionality to print notes as we were able to do in the previous versions of Glip
1 vote -
Ability to edit all extension call forwarding settings on RC app
Creating ticket in behalf of customerasking to have the ability to edit call handling in all extensionlike what they have on RC phone app. Ability to edit call handling for each users without admin access
1 vote -
Restore clickable URLs in RingCentral Mac client (even if non-standard)
I updated my RingCentral app on my Mac a while back (now version 21.2.10.452 Web, 21.2.10.949 Mac) and since then, an important feature no longer works: links with a non-.com URL that are posted in rooms are no longer clickable, meaning I need to copy and then paste them into browsers manually (for us that includes an internal URL ending in .pvt even though it's https).Can we get that link function restored?
1 vote -
Invalid Vanity Numbers could have been rejected upon request
8001231234 was added to the account. TELCO OPS confirmed that it is an invalid phone number and should not have been added.The system could have rejected the request from the beginning
1 vote
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