12256 results found
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Alert when too many calls are in queue
Hello, Is it possible to create in Live Report a feature in which an alert would be sent to admins when too many customers are in queue ?Thanks !Best regards,
1 vote -
incoming caller ID will reflect on multiple devices if ring my device for call monitoring is enabled
incoming caller ID will reflect on multiple devices if ring my device for call monitoring is enabled and delegation/ bridge call appearance
1 vote -
Add Call Parking feature on 3rd party assited provisioned phones
We need this feature badly. We are deoplying hundreds of new extentions and need this feature for business work flow requirements. Without this it is stopping us from using RingCentral and and force us to consider alternative providers.
1 vote -
Permanently block the Fax ID
Need to permanently block the FAX ID even if we choose a different number to send out a fax. What is happening now is the fax caller ID settings will only apply to the last phone number being selected on the FAX ID and once we choose another caller ID for sending the fax then the setting from the admin portal will be changed from Blocked to the phone number he chooses to send out the fax
1 vote -
Monitoring RingCentral logins for RingCentral App, Desktop or Web.
Customer requested for a feature that will allow her to monitor who are being logged in in her RingCentral accounts and should have an ability to log them out if necessary using RingCentral App, Desktop or Web.
1 vote -
Call Hang up due to Call Screening
I have call screening turned on. Callers that hang up on the call screening are ringing my desk phone one time most of the time, and giving me a missed call notification. This should not happen. How do I prevent calls from ringing my phone once?
1 vote -
ability to save and change the number to the billing contact information they want to put in.
They are unable to save the contact number of the person who is in charge of their billing. although that number is active.
1 vote -
option to send fax to email via glip
to have an option to send fax to email via glip
1 vote -
Option to remove Managers in call Queue not just simply changing the managers
As per screenshot, it cannot be saved without any managers in a call queue.
1 vote -
Feature to extend time while selecting contacts for transferring calls - Desk phone
Feature to extend time while selecting contacts for transferring calls
1 vote -
Options to view all available licenses that shows the phone numbers via Service Web.
The customer would like to have the option on the interface of the Admin Portal under Licenses and inventory that they can easily find their available numbers by clicking it instead of adding the numbers manually under reserve number.
1 vote -
Missed call notification for call screening.
One of our users is requesting to have a feature to disable the missed call notification for those calls who hang up during call screening.
1 vote -
Integrate all user numbers to reflect main extension
When we are in our apps individually logged in, it shows that we have missed calls when the call was answered by another team member. This causes issues for our business as we look at missed calls & return them if notified.
1 vote -
Option to enable or disble the legacy tool in RC mobile app
The new update there is a legacy tool in the RC mobile app. Before we are doing the changes in Phone system.
1 vote -
RingCentral Desktop app should have caller ID settings same as the RC Phone app
Rc phone app is friendly user and it shows company name for incoming calls unlike in Rc desktop app there's limitation
1 vote -
Add Nomadic 911 Addresses for Cisco Devices
This feature enables location detection when a user dials 911 from any of those endpoints. Location detection is based on the application’s or device’s interaction with network infrastructure elements with known locations, e.g., wireless access points, IP address ranges, and Ethernet switch MAC addresses.Currently, CISCO phones are not supported.
1 vote -
Call length recording - save option / sorting option
A way to clear out calls under a certain length, either a filter or a preset feature to not save calls that are under a certain length
1 vote -
Increase Character Limits on Billing Codes Field (Cost Center Management)
We use cost center accounting codes that are 42 characters in length. It would be a HUGE win if we can put in the entire cost center accounts into the RC billing Cost Center Management under Billing Codes. Currently this field is limited to 24 characters. Could the field length be increased to 64 characters to allow for future needs?
1 vote -
change your phone number
The ability to change our phone number within the app would be really nice.
1 vote -
put none RingCentral contacts to their deskphone's presence keys
put none RingCentral contacts to their deskphone's presence keys
1 vote
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