My name is Alex.
In last couple days I was trying to get SMS/MMS setting set up that way so when someone is sending a Text Message or MMS to the main phone number
it should be passed to multiple extensions and I called Ringcentral support agent and they told me that this kind of feature does not exist.
At start I could not believe it and I tried once again, so may be some other support agent can help me out with that, but still it's still not possible.

So what is my idea,

For an example I have 5 operator employees at this moment and they have sent a text message to the person from main company number,
so when that person will reply to it response goes to only one person that operates the main company number.
The issue is that if that person (that operates the extension that operates the main company number) stepped out of his desk the client's message will be ignored or
if that person decides to call to our main phone# that persons call will be ignored until that person (that operates the main company number) will come back to his desk,
while we have 4 more other operators availabe at this time.

It should be easy to do, so we need to have a possibility to add multiple extensions that will be operating main company number either this will be a Call or SMS/MMS,
I know that there is a possibility to add a call que and make couple extensions call, but it's still complicated and it does not effect SMS/MMS.By the way please try to make this asap, otherwise we will be forced to move to some other application.Bes RegardsAlex Kavalov

allow multiple people to receive text messages when a text message is sent to the main line.

Text/ sms forwarding and short codes.

Users need the ability to set the default text number. For example, I'd like to set the default text number as the Main Company Number.Currently, I'll set the Main Company Number, but when the app restarts or updates, it switches back to the Direct Number. If we send a text from the direct number, it confuses the clients, and causes customer service issues for our company.PLEASE, PLEASE, PLEASE let users set a default text number!!!Thanks!

I would like to have the ability to have a company text platform where an external person can call and text the same line, but multiple people can respond. Textline has a great platform for sms. It allows multiple users to respond to one texts to one company phone line. Also allows for templates to be inserted and conversations to be transferred.

In your last update their was a way to forward a message to make sending the same thing to various numbers easier. Without this function, it's hard to multitask/send messages fast due to having to copy the number to input and then also the message all over again but you cannot copy from the last message or it takes you off the text you were creating.Having the forward button was beneficial.

I have been told that the only way to access the messages to the main company number is when a user is logged onto it. As the Customer Service Manager of our company, it will truly help if all users can have access to this especially for the customer service team so all agents will be able to immediately answer the text messages of the customers coming in to the main company number. We use the main number as the only number to be contacted by clients for the sales and customer service function. So its kinda hard having only one agent access it to manage those text messages. And would love to use only RC for all those functions.

This should be urgent now. The RC Phone app is no longer usable, so I can’t be logged into the Unified app and the Phone app at the same time. And switching accounts on the phone app is not easy, which means I need to fully login and log out just to view SMS to and from the mainline on mobile. On desktop I can still use the RC Classic Phone app and be logged into RC Unified at the same time, but it’s still a hassle.

RingCentral feature that allows an SMS made to one phone number to be answered by multiple phone numbers

If each number could be shared, then each user within an associated queue can both receive and send sms texts from multiple numbers.

my company is a new user to ring central our industry is transportation that goes 24/7 we are in dire need of shared text line the way we setup call que and all my colleagues can get the calls simultaneously, text messages should also be received by everyone which are sent to the main phone line number, please let me know if it can be fixed and how much time it is going to take or we might have to rethink our decision of joining ring central. thanks in advance.

Makes no sense why this feature was ever removed! Please add back the feature that allows a business to text out and receive SMS from the business main number. Thank you!

To have multiple users receive text messages that are sent to the main company number.Would be even better to have it set up as chats that is assigned to whoever is available kind of like the little chat bot on all our websites

Currently, if the operator is set to a queue, you can only receive texts as an e-mail and cannot reply to the texts. It would be great if we could reply to texts from a queue!

It would be great to receive sms and messages for queues in the RC app. The email notice says it is possible by click "here"

We would be much more productive if everyone on the team were able to text from the main phone number

Would like to set main number as the default caller ID for texting in the new unified app instead of the direct number. It is a bit hassle to select the drop down and set the main number.

We organize and dispatch a hundred driver out of our office, and texting is an essential function. With multiple users on the same number, we can keep the drivers on the same page, and the dispatchers can all be on the same number for consistency.

This would be very useful for our employees convenience and our company to be able to send texts and receive calls all from ONE main line and not our different direct lines.

At our clinic, we currently use texting on the old RingCentral phone desktop app as our daily workflow. We send texts to a 'Reception all' queue where we can communicate in one thread amongst the department, as well as other departments messaging our reception queue if they need help with a call. By them sending it to a work queue we can all see the text and people can reply if they are taking the call so everyone else knows it has been taken care of. We are either needing to be able to send a text to work queues or be able to send to more than 10 people in a group chat.