It would be ideal to have all employees be able to text as the main company phone number, instead of their direct line, so that clients will have a singular point of contact for texting rather than multiple text phone numbers. This will solve the problem of clients texting the wrong person/number and prevent messages from being lost if the recipient does not follow forwarding protocols or is out of the office. This applies for fax number as well.

we r 2 partner and one employee (Dan, john and Mary)for our 64 unit apartment building . whoever is available they respond tenant text. now if tenant ask us to waive the $50 late fees by text and Dan reply on it with saying we will waive only $15 but u must have to pay $35 in next 2 days. tenant respond back with ready to pay only $20 . by that time Dan got busy and Mary has to reply, Now Mary dont know what Dan offer him , Because she can see inbound message from tenant but she cant see outbound message other than her, So for us its very hard to answer text. if we can see each otherers respond than its more productive. Basically we need set up like email thread , or like group chat which allow all users to see outbound text from all users .

You should be able to select the individual line number or main line number without having to have the operator function set when sending text messages

Please add HUD and Supervision features such as changing agent status on the Classic Ring Central app.

Sometimes users want to send text message but want the recipient to see the main company number in the caller ID to protect private extensions. (Physicians may want patients to call staff back with questions, for example.) Currently the text sender can use a dropdown to specify Caller ID to be used, but forgetting to use that exposes the extension. Would help if the default Caller ID could be set to the main company number.

Right now customer was able to use the feature mentioned above on the mobile app (Phone Icon). Since the old app will reach its end of service the customer still wanted to use same feature/option on the new app.

Thanks for this use case, Dan!We'll make sure the Product Team sees it!

We send very large numbers of text messages to our customers announcing sales, specials, etc. We include some of our "main numbers" that are attached to our different locations and Auto Attendants. Many of our customers will not call that number but actually text to that number. That text then goes into a "black hole" never to be seen or heard from again. I would like to be able to go to these "main numbers" that represent Auto Attendants and be able to assign one or more DID numbers that an incoming SMS would automatically forward to.

Just like message recipient for routing voicemail to a specific extension, I encounter a customer who would like to route the SMS (text) from a specific number to an extension

Unfortunately, because these features exist in other products we offer (Engage Digital, specifically), it is unlikely that we will develop this for the app. However, we will keep this idea in the portal and will reconsider if there is a groundswell of customer support. Please stay in touch!

It would be beneficial if there was a way for users to chat with a support group. We can send text messages to the call queue and everyone that is in the queue can receive them, however everyone is always a part of that chat. If there was a chat queue that support teams could be a part of, similar to call queues, then whoever gets the chat request takes the support case. It would allow for another support option without purchasing another product.

Hello,I too agree that more work can be done on shared sms accounts. I have been able to find a bit of a workaround, although it can use some improvements as well.
What I have done for a couple customers that need to send/receive sms from their primary number is to make sure the number setup to route to a Call Queue, it can either be set to the queues Direct Dial number or you can setup the Auto Receptionist to route to a queue. I then have the end users log into their RingCentral Phone App as the Queue manager, ie. for the username use the Primary Number with the Queue extension and then use the Queue password for the password. All the different users can be logged into the queue at the same time and monitor any incoming sms or faxes and also reply to or start a new message using the primary business number.
The down side is the users can't be logged into Queue and their account simultaneous within the same app so as a work around I have them use the RC Classic App for their direct call and message handling and then use the RC Phone App for handling the Queue messages. Also it appears that you can only log into the Queue using the RC Phone App, the Classic App or Web App doesn't appear to allow it.Hope this helps give you some options.

Since a call queue can receive voicemails, can they send out texts from the call queue number? Many call queues are dept numbers and would be beneficial so multiple people can monitor and respond to them.

instead of only having the operator be able to view and respond to SMS's from the main number, it would be great if we can create something similar to a call group for SMS's and choose who we want to have access to the company number for SMS.

each extension should be able to choose from which number they can send text messages. As of today, only the operator has that option.

Hey, Henry! Be sure to vote if you'd like to see this feature move forward!

We have to choose a user to receive texts to the main number. I would like multiple people in the office to see the texts, as I have multiple people who handle customer requests. Another service, GoTo Connect, allows for this feature, where inbound texts to a particular phone number, can be viewed by multiple users.This is important for us, especially for the after hours/ on call person. Just as the one "on-call" person on a team needs to be able to have calls coming in to other colleagues forwarded to them after hours, the same should be possible for text messages as well.Our business is heavily text dependent. Many texts out to our workforce regarding changes to their schedule start to trickle in after business hours. It is important for the overnight on call person to receive these text messages, as well as texts coming in from our clients (which use another phone number). However, they cannot be on two RC numbers at the same time.Having SMS's forward easily to an on call person would help solve this (PS- it would be great if the original user/ number could still receive them too, and if there is an admin option to enable/ disable the original recipient from having messages that came in over night appear as "unread" or as "read" if the overnight person read them.Right now, we are using GoTo and RC because of this. However, RC is a much better product, and we would like to have all things operating on RC alone.

I would like the ability to view all text message and playback all voicemails received on the extension assigned as the operator.

Yes please!!!

we are unable to text from the main line