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  1. The Call handling template is being applied to each user, however it created a custom answering rule for each user extension automatically. And once call handling template is deleted, the custom rule stayed on each user extension. There should be an automatic way of deleting the custom rule in each user extension once the call handling template is deleted.

    3 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  2. Add option for paging devices to receive and do outbound calls. In addition, separate the notifications of paging to the actual user extension.

    5 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  3. It would be nice if we could bulk upload our legacy devices (not purchased through RingCentral, but supported by RingCentral) into the Admin Portal so we don't have to do it one at a time. I understand that only the DealsDesk are able to bulk upload devices to Customers Accounts when purchasing/renting phones, so the feature is available, it would be nice if it wasn't just for new/rented devices.

    8 votes

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  4. Simplified option to set up Holiday rule for RingCentral Service Web and RingCX portal

    2 votes

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  5. Overview:
    The current functionality for uploading templates to the RingCentral Directory presents challenges in maintaining updated and correctly formatted contact information. This feature request aims to improve the user experience by allowing for easier editing and updating of directory entries, as well as enhancing search capabilities, particularly by company name.

    1. Editing and Updating Uploaded Entries:

    Issue: Currently, when uploading a template to the RingCentral Directory, the existing directory entries are included but may not be edited or updated in the desired format.
    Proposal: Enable users to edit and update existing directory entries directly within the RingCentral interface, without the need…

    5 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  6. Currently, when a customer wishes to migrate their users to RingCentral Direct Routing in Service Web, they presently have 3 x options:
    Migrate All Options
    Migrate Specific Users
    Upload list of users to migrate.

    In the 2nd Option – Migrate Specific Users; the Admin can only search for 1 x user at a time, by telephone number, and has to drop the leading “0” to ensure the Search works correctly.

    The Search option should be changed to allow the Admin to search by Name, (First, Last) as well as by phone number, WITH the leading “0”, and allow multiple selections.

    3 votes

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  7. Currently we need to manually transfer the call presence to another user extension. We are requesting to have the call presence to be transferred automatically to the selected user extensions if the user that has presence cannot answer the call.

    2 votes

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  8. Synchronous Automated Machine Detection. Allow for campaigns to enable audio files to be played while the system is detecting if a pickup is a machine or person (AMD). The reasoning here is that people are more likely to stay on the phone if they hear something - like generic call center background noise.

    2 votes

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  9. Ability for the Super Admin to Disable voicemail account wide and user level

    9 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  10. please have a feature for the default ringtone available in the portal to take effect even the call is transfer to a 3rd party number

    2 votes

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  11. Looking for an option to access to speed dial settings for a RC user's polycom desk phone in the RC admin portal.

    4 votes

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  12. We want to have a feature to Automatically mark numbers as spam on the caller ID.

    Someone must have turned something on because now most of them are coming in as "Suspected Robocall". As a salesperson, I cannot just not answer calls with no caller ID. That would be taking a chance a prospective client would be interested in our services and some don't leave messages.

    3 votes

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  13. The customer would like to have the option to delay the ringing per device/number/other extension under each individual call forwarding.

    For example, the desk phone will ring first for 30 seconds, and within 30 seconds, the app will also ring with the same duration but with a slight delay in between. (the app will ring 10 seconds after the desk phone starts ringing)

    2 votes

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  14. There is no possibility to filter by department or other criteria beside Site when adding members to a qall queue. This is quite annoying as call queues most often are not the same as Site members. I think you and admins of many other companies will agree with me here. Best Regards

    32 votes

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  15. Customer is looking for an option that would allow them to create a schedule for messaging notifications to keep notifying them with a certain time interval (once every preferred number of hours) until the message is viewed.

    2 votes

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  16. Customer wants to have the option to create a user extension with the option to select a one word for name field instead of two having name fields for first name and username.

    2 votes

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  17. Bulk action or script on Disabling enforced SSO

    Query on Disabling enforced SSO and password reset

    We've been evaluating our disaster recovery (DR) plan for our single sign-on (SSO) system. In the event of an SSO outage, several key applications would be affected. This would include.

    To maintain access for users during an SSO outage, we've identified the following steps for RingCentral:

    1.Disable Enforced Single Sign-On: Temporarily disable enforced single sign-on for each affected user.
    2.Reset User Passwords: Reset the passwords for these users and send them to their respective email addresses.

    We're seeking a more efficient method to implement…

    2 votes

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  18. Choose a specific user to play for call recording announcement only

    2 votes

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  19. On Zero dialing, Do Nothing is selected. When the caller presses 0, it should do nothing, it should not connect to the operator extension. Do nothing should disable the operator extension.

    7 votes

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  20. I am working with a client who would prefer to have the ability to disable the option for users to toggle their "Member Status" off, as this would direct the call flow to other people on queue.

    3 votes

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