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3244 results found

  1. Voicemail Setting Permission for custom role

    Unable to update/make custom voicemail greeting when Screening, Greeting & Hold Music is disabled for user roles.

    If we can include a separate permission for a role such as greeting, voicemail settings, ringback, screening and hold music restriction.

    The users are now restricted to update voicemail when they are assigned to a role that is restricted for Screening, Greeting & Hold Music.

    This is happening when updating through desktop, mobile and web application.

    36 votes
    Under Review  ·  3 comments  ·  Admin Portal  ·  Admin →
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  2. Ability to create a template to modify messaging notifications.

    The customer requests the addition of another email address to receive fax notifications for all user extensions. However, templates do not offer an option to modify or add email addresses for receiving messaging notifications.

    3 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  3. Custom ringtone for call queue

    We contacted support to confirm if its possible to have a call queue set with a custom ringtone that the user will hear when answering the call, with this feature the user will know which call queue the call is from

    4 votes
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  4. Deskphone pairing

    It would be great if "Desktop Pairing" was a feature you could enable by default for all users from the Admin Portal.
    We're about to switch over to Ring Central and our previous system does this as default.

    11 votes
    Planned  ·  3 comments  ·  Admin Portal  ·  Admin →
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  5. Call Queue members visibility to calls in queue

    Call Queue members visibility to calls in queue. When one user is on a call, they can still see incoming calls.

    35 votes
    8 comments  ·  Admin Portal  ·  Admin →
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  6. An option to disable the missed call notification via email for business hours only from call queue

    An option to disable the missed call notification via email for business hours only from call queue

    1 vote
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  7. Be able to classify in folders the user settings templates

    Currently all "User settings templates" can be sort by name, created date.. which requires to have a naming convention to find the good templates.

    Is it possible to be able the classify the user template under folders and subfolders.
    For example if I have several user settings template to manage all bank holiday then I can put all of them in the same subfolder.

    It will be much easier to manager the templates like that.

    Thanks

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  8. IVR Routing: Return Call to Dialed Number When Keypress is Selected in IVR

    I finally got they Poly phones plugged in at my remote restaurant. I have an IVR set up & I have all the prompts set up but I cant find where to set it to USE this menu when someone calls.
    the phone # for this remote restaurant is 317-548-0749. it should go to the IVR Menu called 3141 Menu. then if they press 3 it should ring the physical phone at the restaurant.

    Summary:

    caller dial the user number route call to IVR when caller press key press 3 it should route back the call to the number dialed…

    2 votes
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  9. Custom Hold Music on users end

    There should be the ability to place custom hold music/recording for individual user extensions just like there is for a group call under call queue

    3 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  10. Ability to view list of templates associated to a specific User.

    When you are logged into the Admin Portal. Click users, then see the new " Templates Applied to this user " Tab. This will give you the ability to add and delete templates and have a very quick representation to see what Templates are applied to that specific user and add or delete if necessary.

    7 votes
    New  ·  2 comments  ·  Admin Portal  ·  Admin →
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  11. Round Robin - Call Queue Setting

    Admins should be able to setup a call queue in a round robin order. You used to offer this but now only offer Fixed Order or Longest Idle. We need "Round robin" for an incoming sales organization – Similar to fixed-order, except the list advances to the next agent on the list for the next call (for example, the first agent on the list receives the first call, and the second agent on the list receives the second call). Most ALL other VoIP phone services allow this setting in their call queues. This is critical to sales offices that are…

    4 votes
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  12. Using Multiple Entity IDs to one RC Account

    Ability to use multiple Entity IDs on different region to only one RingCentral account

    6 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  13. Feature Request: Enable Call Recording on External Transfers to RingCX

    Hi RingEX and RingCX Developer Team,

    I would like to submit a feature request regarding the call recording functionality for externally transferred calls to RingCX.

    Currently, when a call is transferred externally from RingEX IVR to RingCX, the call is not recorded during the transfer. This behavior presents challenges in maintaining consistent call recordings, especially when handling transfers that involve external sources.

    We request the implementation of a feature that ensures all externally transferred calls, including those from RingEX IVR options to RingCX, are automatically recorded during the transfer. This would help ensure that all relevant interactions are captured for…

    4 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  14. Bulk upload of Hold Music

    Bulk upload of Hold Music to all users who need to use such hold music

    2 votes
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  15. Make selected user more prominent

    Make the selected user more prominent.

    This should be a simple CCS fix.
    See the attached image for what I'm on about.
    I dare you to find the selected user in 2 seconds, especially when scrolling a long list of users.

    4 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  16. Pause Automatic Call Recording

    I suggest adding a pause or mute feature to the automatic call recording system. This would allow users to temporarily disable recording during sensitive or confidential discussions, ensuring that important details are not captured. This enhancement would help protect privacy and maintain confidentiality during calls.

    7 votes
    New  ·  2 comments  ·  Admin Portal  ·  Admin →
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  17. Use Virtual number/Substitute Caller ID number for call forwarding

    Have an option to use the Virtual number for call forwarding Or use substitute caller ID number as call forwarding number in the RingCentral Admin portal.

    5 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  18. performance reports

    To get daily Performance reports via subscription there has to be a saved performance report with the preset date of Yesterday and not a customized date otherwise, we will receive the same data every day.

    However, some businesses run business on a certain time like from 8 AM today to 7:59 AM the following day and we need to receive daily reports from those hours not 12 AM to 11:59 AM. The Yesterday option for saved performance reports is not going to work based on the company's needs.

    Please have the option to save performance reports with custom time and…

    17 votes
    New  ·  2 comments  ·  Admin Portal  ·  Admin →
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  19. Ability to Bulk upload blocked numbers

    We would like to have the ability to bulk upload blocked numbers in the Service Web

    3 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  20. Call recording announcement to announce once on call queue overflow

    We have set a call queue on our account to overflow to different queue when the queue is full as per testing with technical support when the call is transferred to another queue the call recording announcement plays again, we need an option to have the recording to only play once if the call has transferred to overflow

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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