3951 results found
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Bulk Enable Users With Dummy Email Assigned
Significance:
There are user extensions that does not need email addresses and that dummy emails has been assigned in order to be created and be used for deskphones. Some features won't work if these extensions are not enabled. There's currently no way to bulk enable users without the need to assign credentials, the only current available option is to "Send Invite" by bulk.It will be very helpful to have a function of assigning PIN, security question, and password for bulk of users that won't be using the service web or the admin portal or for those that will be…
2 votes -
Disable forward to voicemail keys for incoming calls
A feature in which allows the admin of the account to disable the short cut keys like * or # to forward calls to voicemail
2 votes -
Caller ID Passthrough on Toll-Free Forwarding Chains
When a fax is transmitted from an originating Toll-Free Number (TFN) to a RingCentral Direct Inward Dialing (DID) local number configured to forward to a secondary destination TFN, the final recipient TFN displays the intermediate RingCentral DID on the Caller ID (ANI) rather than the originating TFN.
This behavior is standard for routed/forwarded legs, as the intermediate DID acts as the billing and originating point for the final call leg to the destination TFN.
Desired Outcome: Preserve and display the originating sender's TFN on the recipient’s inbound Caller ID/header, rather than overriding it with the intermediate forwarding DID.
2 votes -
Key Layout Customization for Poly VVX 250
Currently supported: VVX 350 and 450.
Request: Key Layout Customization for Poly VVX 250
6 votes -
Allow Site Numbers to Be Used as Dialed Numbers in User-Level Custom Rules
Currently, user-level custom rules do not allow site numbers to be used as the “Dialed Number” condition. This limitation prevents customers from creating flexible call handling rules that differentiate between calls routed through a call queue and direct calls.
At present, achieving this behavior requires reassigning the site number as a Company Number, which may not be feasible for all scenarios.
Request: Enable site numbers to be selectable as a “Dialed Number” condition in user-level custom rules to allow more granular call routing and custom call handling options.
10 votes -
Increase or Customize Active Device Limit for RingCentral App
Summary:
Customer is encountering repeated login conflicts due to the active device limitation when using the RingCentral app across multiple platforms.Customer Use Case:
The user is a trainer who needs to access the RingCentral app simultaneously across multiple devices and platforms, including:- Desktop application
- Mobile device
- Microsoft Teams integration
Currently, even with only three active sessions, the user continues to receive the error:
“Account signed in on another device. Phone access lost on this device. Limit active devices and log in again to restore phone functionality.”This disrupts their ability to conduct training sessions, as phone functionality becomes unavailable.
…
7 votes -
Call Handling Layout Customization in New Admin Portal
Product / Area: Admin Portal – New Call Handling Service Layout
Core Feature Request
The customer is requesting specific layout and workflow options—currently available in the legacy interface—to be natively supported within the New Call Handling Service layout.Desired Functionality
Layout Adaptability: Integrate the key visual and structural elements of the legacy Call Handling view into the New Call Handling UI, allowing administrators to toggle or customize views based on preference.
Feature Parity: Ensure all call-flow workflows (specifically screen/greeting setups, call forwarding paths, and hold music management) maintain the intuitiveness of the legacy view while running entirely on the new…
2 votes -
Allow to add email notification without needing an extension
Subscribe by email to RingCentral status notifications without needing an extension
2 votes -
Option to Select “Desktop Only” for Call Handling to Prevent Duplicate “IP Phone Offline” Entries
Customer feedback indicates that when adding a co-worker under extension settings (e.g., Ext. 115), the current available option is limited to “Desktop & Mobile apps” for call handling. There is no option to select “Desktop app only.”
As a result of this limitation and recent changes in the call handling service, users are experiencing duplicate “IP Phone Offline” entries in call logs, which impacts call log clarity and visibility.
The customer is requesting the ability to choose a “Desktop app only” option when assigning co-workers or configuring call handling preferences. This would help prevent unnecessary duplicate log entries and improve…
5 votes -
Configurable Exclusion or Separate Classification for After-Hours Queue Abandoned Calls
For organizations operating multiple call queues (like credit unions), after-hours calls that disconnect while listening to closure announcements generate hundreds of false "abandoned" calls. This significantly distorts call center performance metrics, skews SLA reporting, and prevents management from obtaining accurate analytics on true customer abandonment during active business hours.
3 votes -
Access to call transcript history for all users
Access to call transcript history for all users
Requesting access to the call transcript history for all users associated with their account. We would like to review and retrieve transcripts of past calls for internal monitoring, quality assurance, or record-keeping purposes. Kindly confirm if this level of access is supported, and if so, please advise on the process and any limitations related to data availability or retention periods.
34 votes -
Allow the use of a shared email mailbox rather than a unique email as an email to multiple recipients in the Emergency Call List.
Allow the use of a shared email mailbox rather than a unique email as an email to multiple recipients in the Emergency Call List. Currently the system only allows unique emails for the Emergency Call List to proceed. This will allow the Super Admin to assign just one email mailbox for everyone in their organization to access freely.
2 votes -
Export Deskphone Information
We’d like to request a feature that allows administrators to export a complete inventory of all phones in the account, regardless of phone type. This would include Limited Extension phones, Hot Desk phones, User Phones, Unassigned phones, and any other device categories.
Having a single export that includes all device types would greatly help with auditing, inventory management, and administrative reporting.
Thank you for considering this enhancement.
4 votes -
Shared Lines limitation
Ability to transfer a call from one device to another device under the same Shared lines.
2 votes -
Disable Shared Inbox Feature on the Admin Portal
Option to Disable Shared Inbox Feature on the Admin Portal so moving forward there's no need to contact support to ask them to disable on their end
2 votes -
Remove Users Access to do Conference Calls via DIalpad
A User Role Permission to remove ability of users to make conference calls via dialpad.
2 votes -
Allow Multiple IdP Configuration for SSO (Simultaneous Microsoft & Google Auth)
The customer is requesting the ability to configure and enable multiple Single Sign-On (SSO) Identity Providers (IdPs) simultaneously within a single RingCentral account.
Currently, the Admin Portal only allows for one active SSO configuration (e.g., exclusively Microsoft Entra ID or exclusively Google Workspace). This customer requires a hybrid environment where some users authenticate via Microsoft and others via Google, without needing to force all users into a single identity ecosystem or use a third-party broker like Okta.
Functional Requirement:
Add the ability to upload metadata for multiple IdPs in the "SSO Configuration" section.
Allow the login page to route users…
9 votes -
4 votes
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Shorten the voicemail duration a caller can record
We have contacted support to inquire about voicemail, our expectation is the voicemail message a caller can record the message is 3 minutes however we are getting 20 minute voicemail recordings in our logs, we have connected to support to see if there is a way to shorten the recording time for VM however I was informed that there is no way to do that, it would be better if there is an option in the online account where we can shorten this
23 votes -
Add coworker to ring settings
Ability to separate RingCentral apps and deskphone when adding number or coworker to a user extension's ring settings. Currently, we can only add coworker without option to select devices (apps or devices).
4 votes
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