3039 results found
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Individual users signing in as themselves for shared fax lines
Individual users signing in as themselves for shared fax lines
We are a healthcare organization that spans the United States. We have RingCentral fax lines in which providers send and receive into.
e.g.
Facility 1 -> 800-100-000
Facility 2 -> 800-100-001The problem we are running into, is that the only we we can see RingCentral working is by creating these facilities as "users", and using shared access passwords that multiple users can know.
I have since set-up SSO, so our individual users can sign in, but this offers no visibility into the sites they manage, more specifically the faxes.…
2 votes -
Logs for checking user settings
A feature in web portal to view all user extension settings in a logs type format
2 votes -
Check ALL users who have Automatic Call Recording (in Bulk)
Automatic Call Recording
2 votes -
Ability to load a greeting for outgoing calls
Just like we have the ability to load a greeting on incoming calls to a call queue or user; we would like to be able to do the same for outgoing calls.
e.g. as soon as an outgoing call is answered, a greeting is played and then connected to the agent.5 votes -
Announce call queue name first before answering the call
Announce call queue name first before answering the call. This feature is only working when you have the call queue member's call routing set to answer with an external number and not when set to answer it with an App only.
4 votes -
Import contact lists from CallTools
The Customer wants to import his contact list from CallTools to us, the same information what's shown on their end.
Unfortunately, It's not accepting the import file coming from CallTools. We've tried to adjust the export file from RingCentral and put the details there, but to no success.
Customer wants a seamless experience when importing contacts2 votes -
Automatically add new user to Automatic call recording list
We have a Ringcentral account and we are under the impression that the extension on our account are already set to automatically record however upon checking we need to manually add them, it would be helpful to enable the automatic call recording for this extension when they are newly created
2 votes -
Ability to assign dedicated fax number to multiple users
It will be very beneficial to have an option to assign the company fax number to multiple user extensions instead to only one.
49 votes -
Phone System Admin Role - Only access specific site
Right now if you give Phone System Admin Role to a user for only 1 site, they can see all IVR menus for other sites under the Auto-Receptionist.
The user can also see under groups other site settings.2 votes -
Add option for paging devices to receive and do outbound calls.
Add option for paging devices to receive and do outbound calls. In addition, separate the notifications of paging to the actual user extension.
6 votes -
Ability for the Super Admin to Disable voicemail account wide and user level
Ability for the Super Admin to Disable voicemail account wide and user level
11 votes -
Additional Filtering Options for Call Log
Currently we only record inbound calls for the service department at each of our locations. The managers spot listen to customer calls for training purposes. The current filtering of the Call Log is quite limiting for this purpose. It would be helpful if additional filters were added to include location, department and if there is a recording attached to the call.
2 votes -
Differentiating Ring Tone for Incoming Calls
We have multiple phone numbers that all ring on the main line. It would be useful if we could have different ring tones to differentiate which number a caller used to contact us. (We are opening a branch office but keeping our Admin centralized.) This would be incredibly useful so that we know which service branch is being called.
83 votes -
Backup and Restore Point for Admin Portal setup data.
We recently had an unsuccessful hacking attempt on our account. Upon discussing this with support they disclosed that RingCentral does not backup any of our setup information. This means if there was a breech, we would lose days work setting up our system all over again. This is so critical we are considering moving to a competitor.
18 votesFuture Consideration ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
RingCentral maintains multiple data sites and nodes to ensure core user and account data can be preserved in the unlikely event of a site disruption. While customer-initiated backup of all settings and configurations is not presently offered, there are policies and procedures in place to assist customers who may encounter a significant data loss. Any customer who experiences such an event should engage RingCentral immediately. -
Customer requesting a means to download or export ALN list in the Service Web portal.
Customer requesting a means to download or export ALN list in the Service Web/Admin portal.
Download radio button, and capability for the count of ALN's. Potentially under the More actions dropdown.
1 vote -
add text to speech on message only message only extension setup screen
As an ADMIN, I need to set up Message Only Extensions (like there is a bad weather event) and I may not be able to record a greeting if it is noisy.
Please replicate your existing "Text To Speech" system to allow us to have TTS for message only extensions.
2 votes -
Option to Select Personal or Company Emergency Response Location (ERL) During User Setup
Currently, when creating a new user and inputting the Emergency Response Location (ERL), the system automatically assigns the ERL as a company ERL. This can result in the company ERL list being flooded with individual users' locations, making it difficult to manage. We propose adding an option during the initial setup to distinguish between "Personal" and "Company" ERL.
When creating a new user and prompted to input an Emergency Response Location (ERL), administrators should have the option to select whether the ERL is meant for personal use (for the specific user) or for company-wide use. This will help in organizing…
2 votes -
IVR Editor Phone Tree Name to Expand
For a business that has multiple sites, IVR menus and call queues with lengthy group names, it would be helpful if there is an option or settings to change the display of the IVR visual editor to show the full name of each group on the phone tree when using the IVR editor instead of hovering to each of box to see the name.
3 votes -
Custom Rules notifacation
After creating and activating a Custom Rule there should be an indication that a Custom Rule is active on this call queue or site without opening up the all the Custom Rules.
2 votes -
leave voicemail after IVR greeting when no action is done
The customer suggested that if there is no action done after 6 rings on the IVR greeting then the caller will be routed to a voicemail.
2 votes
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