9339 results found
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Show Company Name, Not Phone Number For Incoming Calls
When someone calls any of the companies under our main RingCentral Accout, the App should show the name of the company they are calling, NOT the phone number. Or we should have the option as to which to show.
EASY FIX! C'mon!
Example.
Caller Calls any of my businesses under the one RC account I have.To: XYC Business or
To: Tom’s Motors
NOT just the phone #.
This can be easily fixed if RingCentral recognizes the name that is attached to the User or the name of the IVR or even in the Contacts that are store in the…
2 votes -
Sync all contacts from all sources into one contact and auto filter out any duplicate numbers in the merged contact.
Currently O365 contacts are listed a separate contact inside the RC contacts. any Merged contacts from different sources that have the same contact number get listed multiple times, these duplicate number matches should be removed.
Left side top from O365 connection, bottom is Teams/RC directory. Right side Blue arrows is primary number, Red arrow legacy dedicated fax.2 votes -
Background Wallpaper Logo / Screensaver
We just purchased and deployed Cisco's 8851 phones to our entire company from Spectrum, programmed/supported by Ring Central. After 3+ weeks of working with our IT department trying to figure out how to get our company logo on the wallpaper of the phones, to have it disappear in 1-2 hours after we get it on there, I found on the forums here that each time the phone provisions, it removes the Cisco saved programming that is directly entered into the Cisco background 3rd party software. I couldn't figure out why the saved settings kept changing. I see that this was…
7 votes -
Enabling Automatic Call Recordings for a specific Site
Enabling Automatic Call Recordings can only be done through the main site.Due to confidentiality reasons and time consuming for hundred of users, enabling the ACR through a specific site would be ideal, safe and time saving.The cx suggested if we can automate the ACR on all agents on a specific site without touching the rest unnecessarily.
5 votes -
Identify a saved contact using the company name
Not all numbers belong to an individual person. Some are being used by people within a business.Currently when someone who is saved as a contact but only has the "company" name filed up calls in, the caller is not identified by the company name.Please show the company name of a contact saved without a first and last name when receiving a call from them.
3 votes -
BLOCK MESSAGES THAT CONTAIN CERTAIN WORDS OR PHRASES
ability to set and block messages that contain specific words or phrases
6 votes -
Schedule Auto-Update for Apps
-this would allow admins to set when the auto-update is deployed (during their downtime) without having to use MSI*auto updates is causing them to be disconnected from the Max Agent's agent leg
2 votes -
Add new sites in bulk
It would be helpful and make things quicker if we had the option to add new sites in bulk,
2 votes -
Enable Faxing using Virtual Number
Allow users to Send Fax using Virtual number.
2 votes -
Failed Incoming Fax Logs
Overview:
Currently, RingCentral lacks a feature to log failed incoming faxes, making it challenging to differentiate between issues stemming from the sender's end and those related to the RingCentral server. Implementing a feature to record failed incoming fax attempts would provide valuable insights into fax transmission issues and streamline troubleshooting processes.Objective:
The primary objective of this feature request is to enhance the functionality of RingCentral by introducing a mechanism to log failed incoming fax attempts. By doing so, users can accurately identify whether fax transmission failures occur due to issues on the sender's end or if they result from…2 votes -
Call Timer Limit Notifications
It would be useful if we do have a setting that we can enable to average minute for an agent to be on a call and a notification that is enable when the agent has exceeded that time limit
3 votes -
Customer wants 2 user ext to receive fax from main fax line
Customer wants 2 user ext to receive fax from main fax line
3 votes -
Enable call recording email notification
Customer wants to enable call recording email notification with several email recipients.
3 votes -
history of who owned a number
We want to get a history of who owned a number. We've been recycling numbers but we don't know how to get this. Hoping that there is an option in the Admin Portal to check to which extension are numbers previously assigned.
2 votes -
Ability to auto populate the fax Cover Page Info to a customized cover page
The Customer want to have the Ability to auto populate the fax Cover Page Info to a customized cover page
7 votes -
New message indicator on collapsed file folder
In 'Message' area of Ring Central App: If I have a file folder created with multiple chat groups under it, and the file folder is collapsed (which the App often does - another feature I would like changed - once expanded, keep it expanded unless I manually close it). So if the file folder is collapsed, I would like to see a 'new message' indicator (could be a small circle with number of new messages, could be the file folder type turns 'BOLD') - some way for me to know there's a new message in any one of the multiple…
6 votes -
Call Queue After Hours Routing
User wants to have the capability to setup a greeting or announcement that the callers can hear before transferring the call to external number during after hours of the call queue.
1 vote -
enable ring groups to have the option to continue ringing even after the next group starts, so they have more time to answer.
Allow users to be in multiple ring groups, so that if one user can't answer on the first 2 rings, he has more opportunity to answer in the next ring group. This would really help for users that are finishing calls right as the phone begins to ring, but not in time to answer before the call progresses to the next ring group.
1 vote -
ability to attached a photo / screenshot in a converstaion reply
There is no option to post a photo/screenshot in a conversation.
Hope you can add this.1 vote -
Call handling - please revert back
For the consumer's sanity, please put call handling back like it was. It's so confusing and too many steps. Next time send your consumers the updates and the directions prior to making the changes.
10 votes
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