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9677 results found

  1. Feature Request : BT Cloud Work Integration CRM

    Details : Ability to configure and Integrate CRM systems since the customer wanted to create their own. Usual process would be to connect the customer to the developer under RC but it is not possible due to Brand for BT Cloud Phone

    Previous FR raised: ENTIDEA-I-1103
    BT Cloud Work Integration

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  2. Voice prompt when making selections in IVR menu

    21 votes

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  3. For Cover Sheet Templates, users should have some way to populate the TO fields.

    From other users Idea's out there it sounds like the TO fields should be pulling from contacts (I read people wanting the option to do something other than use contacts, but for me the contacts doesn't even work). Support told me today that is not an option. I've tried populating our contacts and the cover page doesn't pull the info so this is just a big missing piece to me (we can use our own word documents, but think this is a basic function most faxing…

    1 vote

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  4. MITEL PHONES should also have the capability to switch Internet provider when primary is down

    1 vote

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    New  ·  0 comments  ·  Hardware  ·  Admin →
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  5. For customers with multiple instances - such as with one US & UK instance - their admin team have to have two different email account to manage.

    Having a consolidated Admin portal to then choose an instance from one email address would make a huge difference.

    Customers are unable to use personal email addresses in this scenario for security reasons.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  6. To have the capability to access the performance report for a selected user only if the role is super admin.

    1 vote

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  7. Capability to answer call from mobile app (Iphone) using Bluetooth LEVN headset automatically.

    1 vote

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    New  ·  0 comments  ·  Hardware  ·  Admin →
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  8. Need to have a single PickUp button that can pull any call that is directed to any Queue

    4 votes

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    0 comments  ·  Call Queues  ·  Admin →
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  9. Would like to provide capability to standard user to make changes on a company-wide level like updating company hours and company voicemail.

    2 votes

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  10. To sync the contact information showing on the call logs on Service Web vs to the Call history in RC for Salesforce

    2 votes

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    0 comments  ·  Application  ·  Admin →
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  11. option to change Business address from different destination or country. regardless of RIngCentral and RingCentral Canada.

    2 votes

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  12. Our calls all come in on a call queue, so the phone rings everybody in the office. If I know the call isn't for me, I would like to be able to ignore the call. Currently when I click "ignore", it stops ringing for a second, then just starts ringing again. So basically the ignore button does nothing. Can you make it so clicking ignore stops that call from ringing me (or anyone else who clicks ignore)?

    50 votes

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    Under Review  ·  5 comments  ·  Application  ·  Admin →
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  13. So that the customer will have a view of the report that will show the logs that records the actual key presses.

    5 votes

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  14. Since some people during the call request to be sent to voicemail, it would be great if this could be considered for future functionality.

    We have the option to record the call, but sometimes people request the "privacy" of sending a message to voicemail without the person on the other end of the line hearing them. Thank you very much.

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  15. Ability for Yealink Dsskey manually configured via phone's web interface to retain after Firmware update

    1 vote

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    New  ·  0 comments  ·  Other  ·  Admin →
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  16. Is there a way in settings to have Ring Central make calls with a reminder message?

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  17. This should be based on a list of area codes from states that require two party consent for call recordings. On Avaya, we had the ability to add area codes to exclude in the acr.properties file. Whenever a call came in, the number would be checked and if the area code was in the acr.properties file, then the call would NOT be recorded.

    Also, I am referring to this feature being setup on the RC MVP (RC UC) and not the RC Contact Center (RC CC) platform. Within the RCCC, a Studio script can be written that will also exclude…

    4 votes

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    0 comments  ·  Other  ·  Admin →
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  18. Archiver only lets you select an account/folder in "My Drive" Add support for using a Google Shared Drive.

    4 votes

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  19. Ringcentral app with the big r logo, to expand the call, voicemail, recordings pane in the phone view to enlarge the font in the RC app for reading

    4 votes

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  20. It would be very helpful to have an option to assign sound notification for new voicemail messages in the application so that the customer can be alerted.

    6 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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