12040 results found
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Bulk Upload Devices
It would be nice if we could bulk upload our legacy devices (not purchased through RingCentral, but supported by RingCentral) into the Admin Portal so we don't have to do it one at a time. I understand that only the DealsDesk are able to bulk upload devices to Customers Accounts when purchasing/renting phones, so the feature is available, it would be nice if it wasn't just for new/rented devices.
31 votes -
Forwarding Main Company Number Calls Directly To An External Number
We have received a call from a user asking for an easier way to forward calls from Main company number to an external number and if that can be included on the Auto-receptionist's General settings instead making a work-around to make it possible.
43 votes -
Separate ring options for phone calls and Intercom calls, or allow custom for Intercom calls.
Either option would resolve our issue of the intercom feature playing music or ringing before the intercom beep. Our company used an intercom based phone system before switching to ring central and they prefer to use that instead of calling extensions, but when you do it either plays music, or it rings before it beeps. If you turn the ring off, it turns it off for phone calls and intercom call so you just have dead air which is unacceptable in any business. If we could turn the ring off just for intercom calls that would be great, or allow…
11 votes -
Processing images from the .HEIC and .HEIF formats to be natively displayed in the RC Chat (instead of displayed as attachment)
The RingCentral app currently recognises .HEIC/.HEIF images as attachments and if the other user wants to open/view the image, they have to click Download the file (treated as an attachment).
Going forward there would be more and more devices t hat use these formats so I believe it would be useful to get prepared.
It might also apply for the .HEVC video formats.
The suggestion is to have the RingCentral App to process and display them as native images in the chat.14 votes -
Multiple Device Log - In per User Extension using Ring Central App
We kindly request the consideration of expanding the current limitation of simultaneous device logins per extension from two to a range of five to ten authorized users. This enhancement would significantly improve the convenience and productivity of our development team, facilitating efficient collaboration and streamlined workflows. By enabling a greater number of authorized devices to be connected concurrently, our developers would have the flexibility to seamlessly access and work on projects from various locations or devices, fostering a more dynamic and agile development environment.
13 votes -
Bullhorn Mobile Contacts
Customer can see their Bluehorn Contacts via the RingCentral desktop/web app. However, they are expecting to view the Bluehorn Mobile Contacts via the RingCentral mobile app, as well.
1 vote -
Automated calling feature
user wanted to have a feature that will automatically call list of numbers and will prompt a specific message if answered and if goes to voicemail
1 vote -
Capability to ring the user extension or route the call directly to the voicemail
When call was routed to the user extension, we should have the option to ring the user or route the call directly to the voicemail of the user to leave a message.
1 vote -
Ability to Forward Extension to Queue Without Causing a Loop
the ability to forward calls from an extension to a queue where the user is also a member, as well as restricting calls to the user’s extension from a specific list of allowed extensions.
1 vote -
New Message Teams Not Showing in Mobile App
Right now, when you create a new Message Team, it only shows up in the Desktop App. It does not show up in the Mobile App. In order to see it in the mobile app, you have to send a first message to the Team with the Desktop App. Only then does it become visible in the Mobile App. Please change it so that newly created Teams are visible in the Desktop App AND in the Mobile App.
1 vote -
Allow new Teams to be added in the mobile app
Right now, when a new Team is created in Messaging, it only shows up in the Desktop App. It does not show up in the Mobile App... UNTIL you send the first message to the group using the Desktop App, then it shows up in both apps. Please allow new Teams to be visible in both the Desktop App AND in the mobile app.
1 vote -
uninstall specific versions of the RingCentral Apps in bulk
As of now, you can uninstall all the prior versions of the RingCentral Apps using PowerShell scripts. It would be better if there is a way to do a bulk uninstall of the RingCentral Apps but only for certain prior versions. Not all the prior versions.
1 vote -
On iPhone, when sign out the app,do not send me notifications if there's an incoming call.
Annoying notification when on vacation.
2 votes -
Automatic MMS Optimization and Expanded Format Support for Desktop App
equest Summary
The customer has requested several enhancements to improve the multimedia messaging experience on the RingCentral Desktop App. The request is based on observations of inconsistencies between the mobile and desktop platforms, and aims to streamline the sending of multimedia content while ensuring better compatibility and usability.Requested Enhancements
Dynamic File Handling:
Enhance the Desktop App to automatically adjust or optimize multimedia file sizes for successful delivery, similar to behaviors observed in the mobile application.Improved Error Messaging:
Update error messages related to multimedia limitations to be more informative and reflective of actual delivery constraints, providing clearer guidance to…2 votes -
Disable the message icon in Ringcentral app
Customer is requesting to turn off/disable the message in RC app so that it is not confusing for the text
1 vote -
View Business Name Under Contact Name
When exchanging SMS we need to know the business name for the contact. Currently only the name is displayed when the contact is already saved and we need to hover around the contact, open profile and then look for the business name.
2 votes -
Text message queue
Im wondering how I can create a group that receives text messages from our main phone number xxx-xxx-xxxx. Is like this group to be able to see the messages and reply back to the messages. For example if one of our sub contractors sends a picture in to the main number of a job completion the group sees it and can reply to it
11 votes -
Set a limit of the number of SMS a user can send
We need a feature where we can set a number of SMS that a user can send. To limit their outbound SMS.
4 votes -
Automatically save customer information and Add as contact
We would like to automatically save customer information and add it as a contact
2 votes -
Support for Poly Rove 20 assisted provisioning for Multi handsets
We have ordered a Polycom Rove 20 with Ringcentral I was able to talk with Ringcentral support and we were informed that with Ringcentral assisted provisioning it can only support 1 handset if you need to add multiple handset you will have to set it up in the phone GUI and manually add the SIP credentials for each of the additional phone, it will be helpful if there is a way for us to include this on the assisted provisioning and have Ringcentral features available on the additional handsets.
2 votes
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