12385 results found
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Emergency Text
In the case of an emergency, set up an extension, even within the emergency section in EX that can be called quickly during an event i.e. gun fire, robbery, ******* that can be hot keyed on a desk phone and when called will send a text to certain mobile phones for the companies response team. This would be pivotal as email to text will no longer be an option in the near future and is what is used currently.
1 vote -
create custom auto-reply template
SMS keyword auto-reply is selective. It would help if another customizable template is available for holidays or other phrases
2 votes -
Call recording announcement to announce once on call queue overflow
We have set a call queue on our account to overflow to different queue when the queue is full as per testing with technical support when the call is transferred to another queue the call recording announcement plays again, we need an option to have the recording to only play once if the call has transferred to overflow
2 votes -
Block Robo calls
Have the ability to remove the audio greeting or change the audio greeting on Block Robo calls
4 votes -
Capability to check the IP address of the user who answered/made the phone call in the Analytics portal.
We need to have the option to check the IP address of the user who answered/made the phone call in the Analytics portal. The IP address could be from the RingCentral App or deskphone.
1 vote -
Free users limit with the app feature
Customer wants to remove the other feature that user's extension have in their app and would limit for message feature only.
1 vote -
Option to Disable or Defer RingCentral App Auto-Update Prompts
Currently, the RingCentral app automatically prompts users to download and install updates by delivering a new .exe or .apk file. This behavior can interrupt workflows, especially in managed IT environments or for users with limited install permissions.
We request an optional setting for end-users or IT admins to disable, defer, or schedule app updates, allowing more flexibility and minimizing disruptions during daily operations.
1 vote -
Feature Request : Oyster Terminal Machine Through ATA
Details : Currently the Oyster Terminal Machine only works through the analog system but would not activate through the ATA device if the machine has not VoIP or Paging Feature available for it to use
Current behavior : Unable to activate the Regular Oyster Terminal Machine through the ATA device
Brand : BT Business
1 vote -
Stop new users from registering accounts outside our system with their company emails
There has been a few instances where users have created their own account, and then when it hasn't worked come to me to set them up, and then I can't create them within the system because the email address is in use.
We would like to set something up so that emails in the @(company name).com domain can only be set up from inside our system or by the Super admin of the account.1 vote -
Get the outdated versions of TLS disabled
TLS Being Flagged on Vulnerability Scan/ A vulnerability scan flagged our physical phones stating outdated TLS versions 1 and 1.1 are on the phones. Below is the message. Could you please assist with this?
TLSv1 is enabled and the server supports at least one cipher.TLS 1.2 is working and the default. However, TLS 1.0 and 1.1 are still enabled on the handsets flagging it with a vulnerability. We were trying to get the outdated versions of TLS disabled.
7 votes -
Remove Guest User in RC app/Admin Portal
Have the option to remove guest users from the RC app instead of blocking them.
30 votes -
presence set on deskphone
When adding contacts on phone presence line from the physical phone, it should reflect on the admin portal for everyone to see
1 vote -
Disable the "Send to voicemail" option in the admin portal.
Disable the "Send to voicemail" option in the admin portal.
2 votes -
Outbound Caller ID Name on Call Queue
Request: Use the call queue name as their outbound caller id
23 votes -
Call waiting / Busy
A forwarding under "If no one answers" does not work, but you get a busy signal.
SHOULD: busy forward "If I'm already on the phone, please forward it"
busy forward internal
busy forward external56 votesHello, please provide additional details for this ask. Is a current setting your are using not working as desired? Thank you!
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Alert or indicator that a call is on hold.
There should be an indicator or alert sound when a call is on hold for a specified period.
4 votes -
Save AI notes and transcript
A feature in which a user will have an option to save AI notes and transcripts to a different drive. For example save to PC and third party cloud storage
4 votes -
Ability to call international number using RingOut (UK Number)
Ability to call international number using RingOut using UK Number as the caller ID.
3 votes -
Ability to set up call park on a manually provisioned desk phones
Ability to set up call park on a manually provisioned desk phones
2 votes -
Color of profile icon
I’d like to submit a feature request on behalf of the customer. She asked if there could be an option to change the color of the profile icon in the RingCentral app when no profile picture is uploaded. Currently, the icon defaults to a preset color with the user's initials, and she would like the ability to customize that for a more personalized experience.
2 votes
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