9342 results found
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Set a specific extension for Intercom
Ability to create an extension specifically for Intercom. If the user is using a 4-digit extension, instead of pressing intercom and dialing the 4-digit extension, they should be able to dial at least the last 2 digit of the user's extension for intercom or create an extension specifically for Intercom purposes.
6 votes -
Add tools to the admin portal to easily audit user TCR campaign registration
Us account admins need to ensure all user phone numbers are added to our active TCR campaign, but at this time it is not easy to do. Would it be possible to add a TCR Campaign column to the user list download or phone number list download? Or maybe make the TCR assigned numbers list exportable?
14 votes -
monitor call even transfer to none part of the group monitor
Please include a feature even transfering a call that is notpart of the call monitoring it will work, initial monitor call is part of the group monitor
2 votes -
Customize Key Presses in IVR
Have an option to customize key presses including # and *
2 votes -
Export user phones list
A feature in which we will have the capability to export a list on Phones & Devices > User phones tab same like what we have in user with extensions tab
2 votes -
IVR routing with special number at the beginning when being forwarded to an external number
The customer would like to add a special number at the beginning for incoming caller ID if the routing would be going through the IVR menu and then through the customer's external number
2 votes -
download call queue list
Option to download call queue list in the Admin portal > Phone System > Groups > Call Queues
9 votes -
Add an OPT Out Signature line to SMS message automatically
Since it is required by TCR that all SMS messages to clients have an opt out message , it would advantageous to have a feature where this message is auto populated on all messages sent through our ring central app.
25 votes -
1 vote
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ringing simultaneously
Would like to have a feature that if the ring type is ringing simultaneously, other users should have an option to still receive another incoming call given that they are already engaged on a call.
1 vote -
Disregard the iPhone Auto-Lock while listening to voicemail playback
When listening to voicemails in the RingCentral iPhone app, the screen can time-out and auto-lock unless the phone is interacted with before the screen locks. We would like the iPhone's Auto-Lock to be ignored only when the playback of voicemails is occurring, allowing for the full message to be played uninterrupted and without intervention from the user. This is the normal behavior of the iPhone's built in voicemail playback.
1 vote -
SMS should not show text send failure if there were recently sent SMS
customer suggests that in the list of SMS messages it should not show text send failure if there were recently sent SMS
1 vote -
Timestamp of the sent failed messages
customer would like to have a timestamp for any failed messages
1 vote -
add fast forward and rewind to the media player used for call recording playback
I would also suggest adding 15/30 second jump forward and backward functionality as well. While I'm at the wishing well, I'd also like to see the playback control radial with a little more detailed control. If the recording is over 15 minutes long, moving the radial a fraction can jump 6 minutes ahead.
1 vote -
RingCentral Should allow to connect contacts to multiple outlook account (emails)
RingCentral Should allow to connect contacts to multiple outlook account (emails)
1 vote -
Transferring a call from a Poly phone when a call comes in over the queue
If a user answers a call on their poly desk phone and hits transfer, but another call comes in through the call queue before the user can type in the extension for the initial transfer. They are unable to continue the transfer unless someone else in the queue pool answers the call or the caller hangs up.
1 vote -
Add asterisk for inbound call selection
A feature in which an asterisk symbol can be added to forward calls instead of pressing just the extension number
1 vote -
Remove password from call queue voicemail
A call queue has a variety of employees that may also have significant turnover. Having yet another pwd is inefficient and should be the Admin's option.
3 votes -
Call Log Visibility for Forwarded Calls from another carrier
Feature Description: The proposed feature aims to enhance call log visibility within the RingCentral platform, specifically targeting calls that are forwarded from another carrier to RingCentral. Currently, users have limited visibility into the journey of forwarded calls, making it challenging to diagnose issues originating from the forwarding number to RingCentral. This feature seeks to address this limitation by providing comprehensive call log reports that detail the complete call journey, from the originating number through to RingCentral.Feature Benefits:Improved Troubleshooting: Enhanced visibility into the complete call journey enables users to diagnose and troubleshoot issues more effectively, leading to quicker resolution times.Comprehensive Reporting:…
2 votes -
Add wide contacts on Main Company Number
Adding contacts under the Main company number, so it will be easy for us to identify who is calling.
2 votes
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