9677 results found
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Allow admin to change user presence idle timeout
Currently, the system is set to change a user from "Available" to "Offline" after 15 mins of inactivity on their computer. This is misleading if the user hasn't touched their mouse or keyboard for that amount of time, yet are available.It would be helpful to allow the extension of this timer or instead of "Offline" have an "Away" presence instead.
4 votes -
SMS notifications for sent and received text messages with another RingCentral number
I received a call where a customer wanted an option to be notified by SMS for received and sent text messages. Also, wants to include another RingCentral number or extension in getting the notification.
5 votes -
Yealink BH76 headsets paired with their Yealink BT51 dongles enhancement to RC desktp app
Yealink BH76 headsets paired with their Yealink BT51 dongles enhancement to RC desktop app. ( headset/dongle combo works in all other software we utilise (zoom, Teams, general audio use) so are certain the issue lies within the way RC utilises it.
1 vote -
delete a member on sms
An option to delete a member on group chat for SMS -
Currently the only option available for SMS is to delete a message from sender or receiver -
but to delete a member of a group chat for SMS is not available1 vote -
Set user status when message tab is hidden from users
The ability to set user status is removed when the message tab is hidden from users. Some customers use a different application for internal messaging such as MS Teams but still want to be able to set user status in RC app. Please make it so that the ability to set user status even when the message tab is hidden via custom roles.
6 votes -
Yealink Softkey Programming Should Be Available in the Admin Portal
Yealink Softkey Programming Should Be Available in the Admin Portal
8 votes -
USER Voicemail PIN Change
We have User Info disabled for our users so they don't accidentally change their name information. For some reason the ability for a USER to change their voicemail pin is tied to User Info. We need to be able to allow users to change their voicemail pin without enabling USER info in the role. Please add this as this seems like a basic request that should have been addressed already.
8 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is being worked on but without a committed release date yet. Will update when implementation date is determined. -
assign special number if someone called main company number
it would be helpful if we can assign special numbers on caller id if the main number is dialed
2 votes -
Prompt for Active Extension
The customer would like an option to have a disabled feature for the extension that cannot be dialed when the caller is waiting in the queue. Because the system transfers the call to another extension (when dialed) when it detects it is an active extension.
2 votes -
Caller ID Label Names for Call Queue Numbers
Request: Enable display of label names for individual numbers in the "My Caller ID" dropdown list associated with Call Queue extensions.
Explanation: Currently, the Call Queue (CQ) name appears in the "My Caller ID" dropdown instead of specific label names assigned to individual numbers. This is because numbers are directly assigned to the Call Queue extension. Displaying label names would enhance user experience and clarity, especially for identifying incoming calls.
Benefit: Improved usability and caller identification accuracy for users managing Call Queue extensions.
2 votes -
External shared directory - cannot input the same data for mobile numbers and company number
When you export the existing file, you cannot put the same data for mobile numbers and company numbers. It will give you an error unless it is a different number. Hope you can input the same number for them.
2 votes -
Ability to accept calls from prison
From a law firm:
For the past month
they are unable to receive calls from jail
- The call would come in and when they press 1 to accept the call
- they would hear a prompt error message that says: RingCentral does not support incoming calls from Prison- as of the moment - No Resolution is available - even if we enable call screening we cannot customize the announcement or prompt our vendor does not support incoming calls from Prison
3 votes -
Add paging feature to limited extensions
Overhead paging is a basic feature for locations like warehouses.
1 vote -
Ping Call Vendors Not To Send Calls When All Agents Are Occupied
For RC customers that are getting calls from vendors, system should have the ability to ping vendors that all the agents from the RC customer are occupied.
1 vote -
1 vote
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David 5308231864
contacts we need an option to give custem ID as aposed to option only Mobile, Buissness, Home Company , Fax ,Assistent, Car, other.
1 vote -
Allow dialing 811 numbers in the US and Canada
Customer requires the ability to call 811 intheir local area. This customer is a regional water authority and calls 811 almost daily to check on dig sites. This is applicable to many utilites, construction and government customers.
28 votes -
SMS/MMS feature for free trial account
Customer would like to have a trial on SMS/MMS feature for a free trial account.
4 votes -
Option to hide Contact Center Numbers from the Caller ID drop down in the RingCentral Application.
There should be an option to hide Contact Center Numbers from the Caller ID drop-down in the RingCentral application so the users cannot use them as an outbound caller ID even though they are viewed as company numbers.
4 votes -
Allow multiple outbound call simultaneously.
The client mentioned that tit would be better if an extension can permit 5 or more people to do an outbound call simultaneously on an extension.
1 vote
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