9342 results found
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custom rule that have more call routing option
a rule where the calling party is dialing the main company, calling party should hear an announcement (will go to play an announcement0 then forwards to an extension or anywhere.
1 vote -
Show the number of the original sender when forwarding fax to an external
Forwarded faxes only show the number that forwarded the fax, not the actual sender. There should be an option to show number of the original sender instead.
1 vote -
Desk Phone After Hour Button/Key
Aside from DND from a desk phone I need to setup a button / key to switch the system/account to afterhours auto-attendant.The auto receptionist is already set up for business hour but we want a way to manually switch to afterhours manually without changing the business schedule.Name Rachel GonzalesEmail: support-wil@linehancommunications.comUID: 3030976036
3 votes -
Extended hold time limit for RingCentral Mobile App for iOs and Android users
The customer would like to improve the hold time limit using the RingCentral Mobile App.Unlike on the RingCentral Desktop App, no time limit on how long they want to place the call on hold without auto disconnecting the call.The customer tested the hold time limit for their iPhone and Android phone and after 5 minutes of holding time the call is automatically disconnects.
3 votes -
Automatic Select of Caller ID based on Area Code
wanted to have feature that will allow users to dial out to clients using different area codes depending on the number that they are dialing out.For instance, if they are calling someone from 916 area code, they wanted to appear as if they are also calling from the area with 916 area code.
4 votes -
voicemail auditing by administrators
One items we find often is complaints from customers that voicemails were not returned. Our old system was REALLY bad at handling these (Mitel/Shoretel on premise), you had to dig through engineering logs to try and pull out of a wav file was created and you could tell when the file was deleted, but not by which extension, etc, etc. Telling it was created (even with Brightmetrics as an add on product which was a great product) was difficult and time consuming. So it would be nice to add these features, and you could create a lock for the account…
32 votes -
Call Integration
I want to be able to make calls using my iPhone and it will automatically use the RC app without having to go directly to the RC app to dial a number.
3 votes -
Have the online account to have a download for all extensions
We need to have to be able to export all extension on the account the only available download is on the User/ User with extension/ download what we need is an export for all the extension on the account including call queue, message only extension etc.
3 votes -
Allow me to answer other users phone on my ringcentral mobile app
Making it where if someone calls one user it rings on my account via ringcentral mobile aoo without switching or logging off.
3 votes -
Add optional pin to access RingCentral app on mobile device.
Adding a pin to the app would make it so we can be compliant with federal rules around Contacting patients And protecting PHI. If the device was lost or stolen the Information on the app would have an extra layer of security e to prevent unauthorized access to patient contact information.
2 votes -
"Ability to retain the initial call queue name when transferring to another call queue."
Suppose we have Queues A, B, C, and D that all have some sort of rules that might direct a call to Queue 1. The Agents on Queue 1 need to know where that call originated. We have customers calling in to Brand X. We have a team of agents that answer "Thank you for calling Brand X, how can I help you?".Separately, we have customers calling in to Brand Y, where we answer "Thank you for calling Brand Y..."Sometimes, all of our agents our busy, so a call gets routed to our overflow team. Our overflow team might take…
3 votes -
Better way to update the MSI Install
There should be a better way for IT to update RingCentral clients installed via the MSI installer. As it stands I would have to manually check the site to see if there is any updates and recreate my deployment package anytime I need to update. That is inefficient and time consuming.
5 votes -
IVR Menu Incoming Call Queue
On IVR Menu, customer wants to identify which key option the caller press on key presses
4 votes -
RC Desktop Contacts does not display or search Company Name
Hi there.Windows 10RC Desktop version 22.1.31.2866 Windows (x64)I sync my iPhone contacts to Microsoft 365 and have connected RC Contacts to Microsoft 365 as a viable way to sync my mobile phone contacts list with RC.I have many contact entries which comprise a business name entered in the Company field, with no Firstname or Lastname entered as it's an entry for a company or business, not a person.RC does not dislay the Company name in Contacts. All I get is numerous entries with a phone number only.The Business name field exists and is displayed when I click "View profile".RC Contacts…
25 votes -
Attachment to show on failed fax - application.
It would be best if the attachments also show when the fax fails when sent via the app. It seems to just work when sending faxes via the admin portal.
3 votes -
Presence Indicator
needs to have the presence indicator integrated into the contat view of the RingCentral app
if someone is already using the RC app it should no longer needed to be added on the HUD view just to see if they are on call or not
3 votes -
Enable the Caller to Pull Back the Call Queue Calls
This feature will enable callers to pull back call queue calls if not answered at a certain time instead of routing it to the current wait settings
6 votes -
Ability to customize Missed calls Email notifications
HiIt could be very usefull to be able to customize the Email Notification.Making it more corporate, adding company logo, custom text and even customize the sending email address.The best will be the ability of sync the caller's information to our synced contact lists, to display the name and company of the incoming caller you missed.Kind regards
2 votes -
IVR Voice prompt
A feature that will allow voice prompts like "Say 1" to navigate instead of Keypresses.
2 votes -
To add more Desk Phone Compatible Devices for Deskphone Pairing YeaLink T48
I have a Yealink T48s which they say is not compatible for deskphone pairing.I am hoping to see more compatible Deskphone models that can take advantage ofthe feature.
10 votes
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