12386 results found
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Outgoing Voicemail recording.
Outgoing Voicemail should also have a recording on the Ringcentral Call log.
1 vote -
Add centralized management of default desktop/extension/web application user settings
Allowing admins to set default settings profiles for our users would be wonderful from a management perspective. Currently we have to make instructions and give them to each user for them to set up their audio devices correctly, or have their extension for click to dial ring through the desktop app instead of their web browser.
Please consider adding this, thank you.
1 vote -
RingCentral Meeting Update
We understand that RingCentral Meetings has now transitioned to RingCentral Video as the primary meeting platform. However, we believe it would be beneficial for administrators and users to retain the option to switch between RingCentral Meetings and RingCentral Video within the Admin Portal.
Our team still prefers using RingCentral Meetings due to its familiarity and certain features that align better with our workflow. We hope that customers can be given the flexibility to continue using RingCentral Meetings where needed, rather than being required to fully migrate to RingCentral Video.
Additionally, if RingCentral Meetings is to be fully deprecated, we recommend…
1 vote -
Limit field sync from M365 source in Contact
Can you let me know where I can setup to limit what field is synced / read from M365 source?
We have contacts in the RC App showing fax number and we don't want them to show.3 votes -
AI receptionist Additional features
First, this is extremely basic functionality, I was disappointed as I was expecting significantly more. The term "AI Receptionist" implies a lot more than what the product seems to deliver. I was hoping this could replace an out-sourced receptionist service. It can't. The most important reason for a receptionist is to screen calls. This doesn't seem to do that. It routes calls. There is a huge difference.
Second, although I was able to add documents to the knowledge hub, they don't really seem to actually be used in any meaningful way. It is disconnected from everything else. I can ask…
2 votes -
ability for a caller to select an IVR menu option and receive a text message with a hyperlink to the company website.
ability for a caller to select an IVR menu option and receive a text message with a hyperlink to the company website where they can receive information on a topic.
6 votes -
Bunching Archived Texts & Better Formatting
Currently the SMS archiving is mediocre at best. It archives into a selected provider like Google Drive & each text is saved individually in a notepad (unless using a 3rd party integrated archiving solution). In the financial services industry this completely misses the point of archiving. SEC/FINRA standards require an archiving solution that is not editable. It would be really nice to have it saved even as a PDF with clear meta data saved (time stamp, numbers texting, etc.). Along with that, bunching all texts into one PDF that is archived at the end of the day. Meaning if I…
1 vote -
Archive Intel Integration Including Everything
It would be terrific if an integration with Archive Intel could be better than SMS archiving only. It would be nice to be able to have them be able to archive all teams messages, faxes, and other communications. The SMS archive is already great.
1 vote -
Team Message Archive
There needs to be a much better solution for downloading teams messages. The only option is in the settings and it will download as a .json. Completely useless format for us. Especially since it does not actually archive images/files that are shared. There also needs to be a better option to download all images & files versus right now, its only one at a time. The current archiver for whatever reason, currently does not archive this and that is a complete oversight. Especially for the financial services industry. And to give 3rd party companies easier integration access to this data…
1 vote -
Only allow Voicemail greetings to be changed
If the screening, greeting, and hold music options are unchecked(under Role), users will not be able to change their voicemail greetings, either on the physical phone or the desktop app. The customer would like their users to be able to change voicemail greetings, but not hold music .
5 votes -
Reply stop option to one particular email/text to stop receiving messages
Reply stop option to one particular email/text to stop receiving messages
I want to do is reply STOP to one particular email/text so I stop receiving messages from that one particular number.
How do I reply to a text in RingCentral?
2 votes -
Yubico support with RC
We contacted support seeking assistance with setting up Yubikey with RC MFA we were educated where to navigate to setup the MFA however we failed setting it up as Ringcentral does not support FIDO MFA authentication
It would be helpful if we are able to set this with RC
3 votes -
Ability to Customize Header Name for Fax Email Notifications
Description:
Currently, when sending a fax using a company number, the fax email notification displays the main super admin’s name instead of the actual user who sent the fax. However, when sending a fax using the assigned individual's phone number, the email notification correctly displays the sender’s name.Issue:
Fax notifications sent via the company number always show the super admin’s name as the sender.
Fax notifications sent via assigned user numbers display the correct sender name.
Requested Improvement:
Allow customization or dynamic updating of the email header for fax notifications so that the sender name reflects the actual user…1 vote -
Shorten DTMF on Mitel device
Mitel 6930W cannot keep up with user's input speed when dialing phone numbers. The user's input rate is faster than the duration of the audio being played when entering phone numbers. This is causing audible delay with the dial tones.
If you could shorten the audio associate to each digit, I think that could improve the audio delay when dialing phone numbers for users who are quick on the dial pad.
1 vote -
If there any RC system update user should not only be advise but also informed about the result. like if the update prompt them to log off
Hi Team,
Posting this as customer complain.
They were just surprise that after the software update (RC app) that all users automatically been log out of the RC system. which was not advise on the software update to set their expectationThey want to include this as disclaimer in the future so that this will not puzzle them
below is client details
Case
28656997
incontact ID: 202508080113482205050000024807
UID: 289843124
RC Phone Number:+61 (3) 86460222
Customer Name: Victor
Company Name: Whitbread Insurance
Call back #: 0283945571
Email Address: RC-Whitbreadinsurance@ericom.com.au
Number of DLs:
Account Verified (Admin): 99999 Via email OTPRegards
Ramilito…1 vote -
RC App Side Menu Customization Globally
Enables customization of the RC app slide menu for all users at once
1 vote -
View Call Queue Recordings within the Mobile App
Our main sales phone number funnels through a call queue. I can view recordings of call queue calls in the admin portal, but would like to be able to view them through the RingCentral mobile app as well.
2 votes -
Use the call queue number as a Caller ID for limited extensions
Capability to display the call queue number as the outbound Caller ID for a limited extensions.
2 votes -
AI Notes is automatically turning off after logging back in
AI Notes is automatically turning off after logging back in
Currently the data is stored locally. Local storage gets purged when user logs out. A future release will update the setting to persist across endpoints and login sessions.
2 votes -
Change "Voicemail Greeting" to "Voicemail Message"
Modify the description "Voicemail Greeting" to instead display "Voicemail Message". Our users routinely mistake "Call Greeting" for "Voicemail Greeting" and we end up having users that have a voicemail message play before the call is connected, causing confusion for callers. Most of these mistakes happen when attempting to modify the Voicemail Greeting via the administrative settings over the phone. Modifying the description on both the admin portal, and the admin settings over the phone could be a simple way to avoid further confusion.
2 votes
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