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  1. Currently, when speed dials are configured on a deskphone, if that user is on a call and the deskphone user has permissions to listen in on their calls, they can press the speed dial to listen in to the call (instead of just dialing the user). This is an undesired feature by some customers who would rather the speed dial not monitor the call and just be able to call the user instead.

    2 votes

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  2. Having option to change the voice of the system default recording for placing outbound call if the number is incomplete.

    2 votes

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  3. Currently, users may find it cumbersome to manually upload CSV files or manage separate calendars on each phone, leading to potential inconsistencies and inefficiencies in scheduling and collaboration. By implementing a centralized shared calendar feature directly within RingCentral desk phones, users can effortlessly access and synchronize schedules, appointments, and events in real time.

    By implementing a centralized shared calendar directly within RingCentral desk phones, we can streamline scheduling processes, enhance collaboration, and empower users to work more efficiently and effectively. This feature aligns with RingCentral's commitment to delivering innovative solutions that drive productivity and success in the modern workplace.

    3 votes

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  4. When I'm not staring at the Ring Central app, I've learned that I miss several messages due to no audio alert. Would it be possible to have quick short ding when a new message is received?

    2 votes

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  5. Description:
    Our customers often require improved functionality for after-hours call handling. Currently, the system lacks flexibility in dynamically assigning after-hours duties to users and struggles with distinguishing between business hours and after-hours schedules. This leads to manual adjustments and potential delays in addressing urgent matters.

    Proposed Solution:

    Flexible Schedule Management: Implement functionality allowing administrators to dynamically assign after-hours duties to users without requiring 24/7 availability.
    Automated Schedule Adjustments: Enable automated switching of user schedules between business hours and after-hours based on predefined criteria or user-defined rules.
    Distinct Schedule Settings: Introduce separate schedule settings for business hours and after-hours to allow…

    2 votes

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  6. Please get an option to be available in the website to have a template and add multiple users per department and a bulk way to edit it if necessary. Also a filter in the reports tab would be beneficial for businesses that have different departments and filter those calls or logs by department instead of doing it per extension

    2 votes

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  7. It would be nice to pre-assign a number (user, call queue, etc.) that is about to be ported into the account without having to map or replace an existing number. So that once it is ported in successfully, the number will be working as soon as possible.

    8 votes

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    • Turning off the ability to record a customized voicemail -Ensure the Apps section is NOT available for our standard users, only for our Administrative team -Turning off the FAX function
    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  8. imported contacts using shared directory using admin portal
    visible on RingCentral phone installed on desktop
    Be able to use HUD using external contacts

    1 vote

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    New  ·  0 comments  ·  Contacts  ·  Admin →
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  9. We should be able to connect a call with the deskphone and handheld phone that are connected to the same line. They are not able to pick up and speak to the same caller.

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  10. If caller doesn't press anything it should just play 1 time or it should be customized.

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  11. 1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  12. When a user logs into a hotdesk phone, the hotdesk phone number assigned to the device can now be called which rings the user that is logged into that device. When there is no one logged into the phone it routes the call to a default auto attendant. At minimum the phone numbers assigned to Hotdesk phones should not be able to be called.

    4 votes

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    2 comments  ·  Other  ·  Admin →
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  13. A download button would be useful for this report. Imagine if a large number of users are on the account. A download/export button would be most helpful.

    7 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  14. Need to be able to Limit the number of incoming calls a customer can receive from the outside world

    2 votes

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  15. Ability to identify if the call is from the Main number > IVR Menu by hearing the option to press 1 to answer

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  16. We want to get a report with the initial duration time before calls were transferred to external numbers.

    2 votes

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  17. Desired behavior: Would like to have the option in the app to disable prompt/update request Current behavior: The feature always asks EXE installer to update when the version is obsolete.To disable the update option upon installation of the app. Using the MSI installer (IT version) is not an option since not all users are part of the company and they do not have an IT to install the MSI version.

    5 votes

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    0 comments  ·  Application  ·  Admin →
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  18. I wanted to pull up documentation from the support portal but for some reason it does not provide any history of the email correspondence for this case. Can the correspondence be enabled in the Portal?Example if the customer responded to an email from RingCentral sent through SFDC or vice versa, it should also appear in the case history in Support site.

    8 votes

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  19. 1 vote

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    New  ·  0 comments  ·  Fax  ·  Admin →
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