11750 results found
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stop sending sms when sms limit exceeded
We would like to turn off auto-purchase for SMS.
1 vote -
Option to disable the users from using company phone numbers as caller ID number
Looking for the option to disable the users from using the Phone number as their Caller ID number on the drop down.
1 vote -
Further customization options for Smart ACR
Hello, company with Smart ACR active here. We are interested in the outbound call data of our employees and want to minimize the potential of sales calls being hindered by the recording message. I'd like to suggest a customization option to edit the options for when a two-party or one-party state is contacted, where if a one-party state is connected the call records with no message, and if a two-party state is connected to not record the call at all.
3 votes -
Ability to access Corporate Contacts (LDAP) on Yealink phone if the user is assigned to another site.
Yealink T48U | Need to access Corporate Contacts (LDAP) if the user is assigned to another site.
3 votes -
Enable/Disable internal & external call transfer feature
Is there a way to prevent call transfers on our ringcentral deskphones?
I have a need to prevent a single phone from being able to transfer calls in our out to other lines.
- we want to be able to enable/disable internal and external call transfer from our devices3 votes -
show the number on the call history screen
Is there any chance to show the number on the call history screen as well? That would be such a huge quality of life upgrade. It would save me from having to click on the caller details screen every time.
4 votes -
Add the ability to push custom rules for Call Queues to the call Queues template
As the Title states, add the ability to apply custom rules to the call queue template. This would allow the quick copying of custom rules that you would want to apply to multiple queues easily, example being able to copy a holiday schedule custom rule to multiple queues that share the same schedule instead of having to setup the same custom rule multiple times.
If this is too much of a hurdle, another possibility would be being able to save custom rules and then when in the custom rules tab be able to select a previously saved rule to apply…
22 votes -
Add Option to Filter All Posts by a Specific User Within a Team Conversation
Currently, filtering messages by a specific user in a Team conversation requires entering a keyword and only returns posts that match the search term. We would like the ability to filter and view all messages posted by a specific team member within a conversation, regardless of content. This would greatly improve visibility and tracking in collaborative threads.
1 vote -
disable fax in all auto receptionist numbers.
We keep getting faxes to mostly our main number and I need them to stop. Our faxes are routed through our EMR and managed by our Medical Records department. It would be better if all of our Auto-Receptionist numbers just had faxing disabled and I can't find a way to do this.
1 vote -
In the fax function, there needs to be a "save as" button like there was in the old RC Phone app
In the RC fax portion of the app, there needs to be a "save as" button like there was in the old RC Phone app. As it stands now, I have to go through/click 5 or 6 steps just to name and save a fax to the downloads or desktop?
1 vote -
Reorder Attachments of Fax Feature
Please allow the users to be able to reorder the attachments placed on the Ring Central Desktop app. The RC Phone app had this feature; however, the RC Desktop app does not allow the convenience of reordering attachments.
1 vote -
f6 dial number that has letters
When on websites and come across a number that has letters in it. When I highligt the number and press F6 I get a message that the number is invalid. It would be helpful if RingCentral could convert the letters into numbers so that I can use this feature on those phone number instead of having to look at my phone and translate the letters to numbers my self.
1 vote -
Have the ability to configure "Accept Queue Calls" in all pre defined Roles
After testing the new changes from roles section, it has restrictions where we cannot disable the option for users to accept queue calls for customized roles, it's grayed out due to some settings may need to this feature turned on. Would be better if it allows admins to make it configurable to all predefined roles without any restrictions.
1 vote -
1 vote
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AI Receptionist
Ability that AI receptionist can spell out the website and able to insert pause on the greeting
1 vote -
Updating the greeting of Message-Only extension thru phone call
Implement a feature to modify the greeting of the message-only extension through either direct dialing of the company number or accessing a dedicated menu/IVR system during a phone call.
1 vote -
Add Filter for Call Log and Analytics
Call Log and Analytics Reports can be filtered using EXT. The customer would like the ability to filter calls more specifically to show only those forwarded to a specific external number and to determine the number of such forwarded calls. Currently, the customer must manually review the call breakdown and examine each call to identify and count those that were forwarded to the specified number.
6 votes -
text
the new way to text is not efficient. When in business, you have to follow a thread. The new pop up "blind text" is annoying and time consuming as you have to use the search bar. You simply can no longer put in the number and pull up your thread. What used to be an efficient one step process is now 2 -3. We could pull up text, hit dial to leave a message, and follow up text. Now we have to dial, go back and insert number for text, and then text blind. When working with candidates it may…
2 votes -
Reject incoming calls in the Queue and do not be routed to the next available member.
Reject incoming calls in the Queue and do not be routed to the next available member.
1 vote -
global admin-level override to apply the changes to all users automatically.
customer would like to have A global admin-level override to push changes from one user setting to another automatically.
For Example:
The user changed the Incoming number display. The admin user should have access to apply it to all users.
1 vote
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