12679 results found
-
Ability to enable/disable users' ability to see the apps icon in the RingCentral App as an Administrator
have the ability to enable/disable users' ability to see the apps icon in the RingCentral App as an Administrator
1 vote -
Ability to search or view inactive/deleted users in the RingCentral app.
Ability to search or view inactive/deleted users in the RingCentral app. We need to be able to pull up inactive users in a RingCentral app user search. Currently, inactive users are not available in a search in the RingCentral app.
1 vote -
standard Android Push Notifications (via Firebase Cloud Messaging - FCM)
full FCM-based push notification support to enable better integration with smart devices and third-party systems.
1 vote -
Ability to forward missed calls of call queue extensions to another extension.
It would be nice if we can have a settings to forward missed calls of call queue extensions to another extension.
2 votes -
Remove password for Message-only Extension
Option to disable password for message-only extension to access voicemail.
5 votes -
Call Queue Notification
To implement a notification for a call queue member when a call is coming from a call queue group
5 votes -
RingCentral App - SMS User Interface Update
When sending a SMS the gray pop up for attaching something to the SMS will appear over the message causing parts of the message to be hidden.
Request to have pop up icon go up instead of down to prevent it from hiding SMS content.1 vote -
Add More Options For Call Queue Order
For my call queue, I have 5 people.
I would like the same person to always be rung first, with the rest of the members being on a rotation of longest idle first.
2 votes -
Add More Options For Call Queue Order
For my call queue, I have 5 people.
I would like the same person to always be rung first, with the rest of the members being on a rotation of longest idle.
2 votes -
Ability to set the "Press #" to "Do Nothing"
Preferably, customer would like to have this feature available on Site-level and Queue/User-level.
Business Reason:
Customer doesn't want the calls to go to voicemail when callers are pressing # trying to bypass the menu.UID: 2159400020
UI: 25.1.0DB: 25.1.0.2
POD: 8Unit: 2
Account Name: Elgas Limited
Brand: RingCentral AU
DLs: 523
MRR: AUD 10,713.97 (USD 7,763.77)4 votes -
remove ad from email notification
Please remove the ad from the email notification
4 votes -
Allow Direct Number Assignment to reach the Dial By Name Directory
Hello!
Would it be possible to allow us to assign a direct number to reach the Dial By Name Directory please?
4 votes -
Financial Year to Date (FYTD) reports
I’ve set up scheduled reports using the Performance Report for queues, users, and calls, which has been working well and aligns with our security and privacy requirements. I’m now looking to include FYTD figures in our reporting and ideally have these reports scheduled and automatically sent via email each month.
While custom ranges allow us to manually generate FYTD reports, it appears these cannot be scheduled for automatic delivery. Given the time and resource constraints within our IT team, manually exporting these reports each month may not be sustainable.
1 vote -
Automatic use of AI Assistant
We have a customer who wants the AI Assistant Notes to work automatically. Many of them use this feature, which would be very useful if it could work automatically.
2 votes -
Add IP URL of individual Devices under Phones & Devices > User Phones
If RC Admin Portal has the ability to see a phones IP address, it would be immensely helpful to have the phones local IP in the form of a URL in a column next to the MAC address under Phones & Devices > User Phones. Of course, the URL would only be usable if connected to the same network as the phone but would still save the time of using other methods to derive the IP.
4 votes -
Call routing based on geo location
The ability to route calls to the most appropriate by State or territory.
4 votes -
I want to change the number on Send to text message in AI Receptionist. All my extension phone numbers SMS is working. When I check the numb
I want to change the number on Send to text message in AI Receptionist. All my extension phone numbers SMS is working. When I check the number I want to use as SMS recipient, it can't be found.
5 votes -
Ability to display the company name of the caller for incoming call
Ability to display the company name of the caller for incoming call
3 votes -
Use a call queue number as SMS caller id
Use a call queue number as SMS caller id
A user who's an SMS recipient for a call queue number should be able to use the queue number as a caller ID for outbound SMS.
2 votes -
Update User Template via API
Like the "Get User Template" API (get https://platform.ringcentral.com/restapi/v1.0/account/accountId/templates/templateId)
I need a "Update User Template" API for e.g. update a callhandling user template, to put hundred or more "callers" to the condition to provide this template for hunderd and mor users.3 votes
- Don't see your idea?