11301 results found
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RingOut
RINGOUT should be included in PERFORMANCE report KPI
1 vote -
Convert the call to a video meeting
Customer wants to have an option to convert the call that they are receiving on their call queue to a video meeting
1 vote -
call logs
deskphones of call queue members should record the call logs of all calls. not just the calls that the picked up
1 vote -
Standardise all login details for the handsets
Can we please standardise all login details for the physical Yealink handsets. We need to regularliy login to the yealink portal to make changes to handsets and need everything standardised please
1 vote -
IVR Menu option If caller enters no action after the prompt played 3 times
Customer looking if for a feature for the that "If caller enters no action after the prompt played 3 times"
to be changes instead of playing the prompt 3 times is to 1 and 2 or better set it for 30 second then
Disconnect the call
or
Connect to extensionGeneric Key Presses >Specify "If caller enters no action after the prompt played 3 times" before it either
Disconnect the call
or
Connect to extension24 votes -
Logs for checking user settings
A feature in web portal to view all user extension settings in a logs type format
3 votes -
ability to add user to multiple teams at once
Ability to add a user to more than one team at once instead of manually going to each team to add the user.
4 votes -
require PIN to screen callers
calls entered with a PIN are the only calls that will go through whether the caller already dialed the company number.
3 votes -
To have an option to Play an Announcement if calls are not answered on Limited Extensions
To have an option to Play an Announcement if calls are not answered on Limited Extensions
6 votes -
Enable the option to not allow users to change their "Member Status."
I am working with a client who would prefer to have the ability to disable the option for users to toggle their "Member Status" off, as this would direct the call flow to other people on queue.
6 votes -
Call recording auto pause when sharing sensitive inform for PCI compliance
We need to have a feature on our call recording to able to automatically pause the recording for credit card information sharing to be compliant with the PCI
6 votes -
Please add feature to ignore calls on mobile app because as of now when either user declines a call it hangs up for all users. This is incon
Please add feature to ignore calls on mobile app because as of now when either user declines a call it hangs up for all users. This is inconvenient
1 vote -
VM Automation Option
VM Automation Option
Implement a "Quick VM" button for customers to play pre-recorded messages when leaving voicemails. This feature would allow users to:
Record and save multiple custom messages
Select and play a pre-recorded message with one tap
Save time and reduce repetition in frequent voicemail scenariosBenefits:
- Increased efficiency for users
- Consistent messaging across multiple voicemails
- Reduced voice strain for high-volume callersPlease consider adding this feature to enhance user experience and streamline the voicemail process.
1 vote -
Ability to automatically turns the announcement on or off depending on the state laws of the recipient's location
Smart ACR — which it says automatically turns the announcement on or off depending on the state laws of the recipient's location. It would be great to have that feature turned on for our account.
2 votes -
Differentiating Ring Tone for Incoming Calls
We have multiple phone numbers that all ring on the main line. It would be useful if we could have different ring tones to differentiate which number a caller used to contact us. (We are opening a branch office but keeping our Admin centralized.) This would be incredibly useful so that we know which service branch is being called.
116 votes -
Allow super admin to delete member on first born group chat on RingCentral App
Allowing Super Admin to delete a specific or multiple member on their first born/created group chat on RingCentral App. Allow also to delete chat messaged on group chat.
28 votes -
No access or no permission to login if they are outside the office network
Wanted to set up an option or permission that no one outside their office network or VPN that can login to the RingCentral desktop application. No one can use their home network if someone is using a home network or outside their office network.
It should only allow the users to login within their office network only.6 votes -
IVR key press
If Multi-level IVR is setup, it should disable call routing for the extension that has the same extension number as the IVR key press choices. Example, if 1 is pressed, the call should not route to other extensions that has 1 if customer pressed 1 twice.
6 votes -
Call Queue 3 Way Calling
If 3 extensions ring on the same call queue, 1 accepted the call, 1 should ring again for the second caller at the same time with the other 2 extensions.
1 vote -
Allow multi-user devices to be set up for BT accounts
Feature Request : Allow multi-user devices to be set up for BT accounts
Details : Allows the ATA devices to be able to set multiple users on one device similar to the feature for RingCentral accounts.
Significance of the feature : Allows one device to enable multiple phones
Current behavior : currently unavailable under BT Cloud Work Accounts
Brand : BT Business
1 vote
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