11323 results found
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Ability for the RingCentral App to have notification sound on both Device Speaker and Headset
Ability for the RingCentral App to have notification sound on both Device Speaker and Headset
4 votes -
Include the AfterShokz headset to list of recommended headsets
Please include the AfterShokz headset on the list of recommended headsets for the RingCentral app. One of the clients is using the AfterShokz headset due to the hearing situation/conditions and needs the headset to work properly with the RingCentral app.
15 votes -
Track inbound and outbound SMS of users in a report.
I want a way to track a list of users' inbound and outbound SMS in a report that can be delivered to their manager. I am not finding an option to use for this. Please tell me where I should go to set this report up.
3 votes -
Do not show the name of the user who answered a call from the queue
Wanna have option to not show the name of the user who answered a call from the queue on the app.
1 vote -
See call history of users we monitor via the RingCentral app
Have the ability to see call history of users being monitored in the RingCentral App instead of accessing call logs in admin portal.
14 votes -
Validate Rules for User accounts
I am not happy with the new UI and before the UI changed for Users for Call Handling and Custom Rules it looked the same as Call Queues and had the option for "Validate Rules" to make sure that no rules were conflicting. I did testing and found that there was no way of telling if the rules were conflicting and it just allowed the rule to be turned on without any type of warning.This NEEDS to be re-implemented into the system because now it is not telling my 13+ warehouse managers if there is a conflicting rule when they're…
27 votes -
Move Extension number to the right side of the phone display
Transfer Extension Number to the different display of the deskphone
1 vote -
Toll-free Number as Caller ID for Outbound Faxes
When sending out faxes, the caller ID shows as (631) 676-1623. It should show the Toll-free number as the caller ID as this confuses the recipient of the fax.
1 vote -
Call queue shared voicemail
Ability to see if the Shared VM on the queue was already access or open by the other extension to refrain from calling them again.
6 votes -
DND feature for specific device only
Customer would like to have a DND option where it will only DND specific device only for example DND for desk phone only and the application will be able to answer the call or vise versa
8 votes -
Call queue template (adding trusted numbers)
Call queue templates with trusted numbers allow to apply only 10, if there are more than 10 trusted numbers we added on the call queue template and applied to the call queue, even to a 1 call queue it won't apply to the call queue unless we max it to 10 trusted numbers. It would be better if we can apply a template with 60 or more trusted numbers to the call queues, it will be easier since we do have over 300 call queues that need to be updated.
9 votes -
2 different credentials on the same user extension
Customer called in asking if its possible 2 different credentials on the same user extension
7 votes -
Ubiquiti PBX setup
we bought a Ubiquiti PBX, which is basically a freeSWITCH and we need to setup a PBX with RC using the switch
2 votes -
Enable Direct call announcement for external numbers
When the Direct call announcement is switched on, the external number under the ring setting on the extension cannot receive/answer the call.
2 votes -
1 vote
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BT Cloud phones connect to external devices
The customer wanted to connect their BT Cloud phones to a Ring Bell and a Bluetooth speaker so they could hear the phone's ringtone anytime they received an incoming call.
2 votes -
Checking the IP address associated with the IP Phone under the Admin Portal
It is useful for the admins when making changes on the GUI of each devices. It will lessen the time it takes to check the devices one by one to get the IP addresses.
38 votes -
User Role Permission: Access to User List only
Should have permission that should only let the user access the user list without access to add/edit/delete user or any user information.
12 votes -
Call queue button on phone set.
Need a call queue log in/log out button on physical phone.
7 votes -
Call waiting options
"Additional enhancements of selecting options on what to do with the call after call waiting is turned off is TBD after Q3 2023." <---- Heavily waiting fot this. we need to send calls directly to a team call queue whilst user is already engaged to a call.
16 votes
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