11323 results found
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Call queue manager Analytic reporting
Admin that is set as Call queue manager should have the option to generate a report on analytics and include other users not just the member of the call queue
17 votes -
Make the Auto-update on MSI be available on Citrix
Currently the auto-update for MSI is only available only for desktop apps but not on the VDI platform like Citrix etc.. If they can also implement the auto-update of MSI on a VDI platform it will be big help. Currently this is what it says on the support website.
Does the auto-update MSI work with the VDI environment?
No. We recommend that our customers who use the RingCentral app in a VDI environment continue to use the non-updatable MSI because the auto-update doesn’t work in the VDI environment.
2 votes -
Call Monitoring Click From App to Desk phone
When you select call monitoring from the app, the feature will be routed to your desk phone. Initiate Initiate the call monitoring from the RC App then it will relay to the Desk phone.
2 votes -
Click to call using iphone
Able to use Iphone on click to call options on websites. The feature works on android and computers but not on iphone.
2 votes -
2 votes
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user extension press 0 to external number
The caller wants to have an option from the user extension to press 0 to route to an external number while his RC app are all enabled.
2 votes -
Exempt Extension for Shared Directory
Consider implementing an exemption feature in the admin portal to allow selective sharing of external contacts within the directory, enhancing flexibility and control over contact management.
1 vote -
Individual User Profiles
Individual user profiles to see how many calls they have taken while being a user
1 vote -
change how call information is displayed when transferring calls from queue
Looking for the ability to change how call information is displayed for calls transferred from a call queue directly to an agent. Currently there is no option to remove the call queue name. If an agent is part of the call queue they think it is a queue call not a direct call to themselves.
4 votes -
Allow to show/ edit company's phone number on fax cover sheet
Current fax cover sheet shows the phone number the same as fax number. Specialties call the number thinking that is our phone number. It would be nice if we could edit the number so callers do not get confused.
9 votes -
Set CLIP and Clip no Screening by the admin
Today it is not allowed, that the admin sets CLIP and Clip no Screening.For several scenarios (e.g. POCs) it needs a quick way to set it.The process to get to this setting is very bumpy and lengthy - not user friendly.If there is a possibility, the acceptance would be increased.
10 votes -
Call Complete elsewhere
When the call is forwarded, the journal should show who took the call.
10 votes -
call history for 30 (90) days if customer decides
Call history for 30 (90) days if customer decides.
It should be configurable per account. 7 days as default is good, but for a lot of medium and large sized customers it is too short.10 votes -
Individual Outbound Caller ID for Shared Lines
It is better that customer has the ability to choose the caller ID for each line -- even they are sharing one device. Some customers use one phone for different companies but admin portal only allows them to choose one caller ID.
3 votes -
Paging Only Group for Mobile Devices
The customer would like to have an option to send one way broadcasting through mobile devices.
2 votes -
Shared Calendar - Call Queue
The shared calendar will show who is on a call for the call queue using desktop and mobile RC apps
2 votes -
separate user and extension from License & Inventory user download
Currently, when in Account > Inventory and Usage > and you download the RingEx License user list, the extension and user's name are lumped together, which makes parsing through the data that much more difficult. Both should have their own columns.
1 vote -
Direct number to be connected directly to User
We have a call from a user which is giving a Missed call notification to our admin extension 100 upon checking the call logs with your Representative it shows that the dialed number is the direct number of the user however the caller typed in the extension 100 to redirect the call to another extension, we wanted a way to disable the option for the caller to type in the extension midway to redirect the call
1 vote -
Entra ID
We use Entra ID account provisioning service with RingCentral. It works pretty well but we have noticed that RingCentral users created using the provisioning service have their Caller ID set to our main number. We would like it to default to the user's Primary Number.
1 vote -
Call Log for ATA
We have a customer who would like to know if it's possible to determine whether the forwarding extension using ATA is busy or unavailable, or to have the forwarding status displayed in the log.
1 vote
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