12042 results found
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It should be visible which people are registered on a call queue
Request:
Every participant in a group or group should have the following options:
- All members of the group or call queue should be visible to every participant in the app
- In addition, the registration status ("accepting queue calls" active or inactive") should be visible to every participant17 votes -
delete a member on sms
An option to delete a member on group chat for SMS -
Currently the only option available for SMS is to delete a message from sender or receiver -
but to delete a member of a group chat for SMS is not available4 votes -
presence keys template for Polycom phones
ability to create template for presence keys for Polycom phones
24 votes -
being able to upload custom ring tones
i would like to be able to upload a custom ringtone so that i can make specific notifications
2 votes -
recording
phone calls recorder
1 vote -
Updating E911 address in Bulk for RC app using RingCentral Portal
Customer is requesting to upload E911 address in bulk using RC app in RingCentral portal to avoid getting "Not in use" status".
3 votes -
Option to add ringing interval/delay between the call forwarding
The customer would like to have the option to delay the ringing per device/number/other extension under each individual call forwarding.
For example, the desk phone will ring first for 30 seconds, and within 30 seconds, the app will also ring with the same duration but with a slight delay in between. (the app will ring 10 seconds after the desk phone starts ringing)
3 votes -
Disable Conference PIN
The customer wants to be able to disable or remove the PIN/passcode when using their conference line.
10 votes -
Option to display the primary number or extension number instead of the agent's name on the desk phone
Have the ability to choose an option to display the primary number or extension number instead of the agent's name on the desk phone
3 votes -
Add transfer button within the dialpad during an "Ask first" transfer
Add the green transfer button within the dialpad during a warm transfer. Currently, if we are doing a warm transfer by clicking "Ask first" and must open the dialpad to select a phone tree option, once we have a colleague on the line, it is not clear that we are in the dial pad. The transfer button is not visible. We must realize that we are in the dial pad, close the dial pad, and then we can see the gree transfer button. It would be helpful to have the green transfer button appear within the dial pad for clarity…
2 votes -
notification via text
Please include feature where they can receive notifications rom RingCentral to a verizon phone number including text and voicemail.
4 votes -
faxing rate
Summary:
Request to improve the success rate of fax transmissions over VoIP, addressing common issues such as packet loss, jitter, and incompatibility with older fax machines. This feature enhancement aims to increase the reliability of VoIP faxing, especially for customers who depend on faxing for business-critical functions.Proposed Solution:
Automatic Error Detection and Correction:
Implement built-in error correction within the VoIP fax system to compensate for packet loss or jitter, reducing reliance on manual user adjustments.Dynamic Speed Adjustment:
Automatically detect the quality of the fax connection and adjust the BAUD rate dynamically for better reliability in real-time, without requiring…2 votes -
name direct numbers
I’m experiencing an issue with the names I’ve assigned to our direct numbers in the central user section. I name each number based on its location so that we can easily identify where calls are coming from and going to. However, I’ve noticed that these names are not visible in the app.
This functionality would be extremely helpful for us, as it would improve our call management and allow us to immediately know the origin of calls. Currently, it seems this feature is unavailable, but it would be of great value to have it implemented.
1 vote -
Automatic Deletion of Call Logs for Common Area Phone
Automatic Deletion of Call Logs for Common Area Phone so, it will not take a long time to delete the call logs manually and do not need to delete it on each desk phone.
2 votes -
Disable the Call Logs on Common Area Phone
For security purposes, we want to disable the call logs on the users that were part of common area phone so, they cannot see each others logs.
2 votes -
Easy way to remove Sync contacts on Mobile phone
We are using Ringcentral app for years now and Ringcentral contacts are sync with my Phone directory (Android phone) through google I have contacted Ringcentral technical support and I was walked through how to un- sync my Phone directory with Ringcentral however after the un-sync I need to remove 500 RC contacts on my phone manually, It would be helpful after the un-sync the data from RC will be removed from my phone directory or a way to do this in bulk from the RC app
1 vote -
Custom Template for Adding Shared External Contact
Custom Template for Adding Shared External Contact - ability to add Fax Number column in the template
5 votes -
Choose users that an admin can only access for call recording
Choose users that an admin can only access for call recording
7 votes -
Paging shortcut key
The partner wants to request to add a speed dial in the line keys for the paging group.
15 votes -
creating or editing tab names under contacts
creating or editing tab names under contacts
4 votes
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