11323 results found
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deskphone outbound caller id
Main number shows up on desk phone instead of extension number.
2 votes -
CNAM Detailed Information
The ability of the Caller ID to update the company address of the customer and to be able to display it too in the caller screen.
2 votes -
Enable option to limit a specific RingCentral app notifications
The customer wants to limit RingCentral app notifications. He only wants to disable call park notifications even if he is added as a member of a call park and still continue to receives other app notifications.
11 votes -
Add customization to RingOut feature.
It would be nice to be able to customize the RingOut feature's. Such as the message that is heard, the number of times you have to connect the call (or duration in seconds.) When using RingOut with automations, it would be nice to have especially the latter option.
5 votes -
IVR menu loop
Calls from the mainline ring to extension ten from user extension if not answered ring to IVR and if the key press selected wherein the same ext is selected, the call should ring and if not answered, goes to voicemail instead of looping back to IVR menu
5 votes -
Call Recording
Customer would like to have a feature of having call recording on text form
5 votes -
Call Park Functionality Between Different PBX Systems
The customer has implemented a Cloud Connector Directory Integration (CCDI) which includes an underlying SIP trunk to allow ext-to-ext type calls between RC Users and legacy-Cisco-PBX Users. The Cisco phone is not registering to RC. He is trying to park a call on RC and then retrieve it from the Cisco phone behind the Cisco PBX on the other side of the CCDI SIP trunk.
Currently, this is not supported as the call park functionality is only between RC users.
1 vote -
Ability to order Mexico Phone number without address.
Ability to order a phone number without providing a physical address.
1 vote -
Chromebook log-in sync to RingCentral App
We have SSO turned on. Most users are on a chromebook. We need to access the app glip. We are looking for an option to sync the log in however it is setup to log in first in RingCentral not sync even using the option for SSO. The glip app does not always work unless we connect to Ring Central first -
then we can connect to the app.2 votes -
Be able to add contact lines to common phones via Admin portal
Hello,
We want to be able to add user contact lines to Common Area Phones via the Admin portal for speed dialing. Currently, we have to do this manually on the Common Area Phone, which can be problematic when the phone is in an area that is not readily accessible. Thank you!
2 votes -
Allow Polycom VVX 350 & 450 Background Wallpaper
Hello,
Our organization has many Polycom VVX 350 and 450 phones, adding more daily. Branding our phones using a custom background with a logo has been painful. When uploading it manually via USB drive, the phone will sometimes take it, and when it does, it will not let us change the background unless we factory reset the phone. We have tried other methods via phone web view, such as uploading a wallpaper from a computer or setting a URL link to our web server. Another way we have tried is by modifying a config file and uploading it. The results…
2 votes -
Show Primary number instead of Direct number on Admin portal.
Even customer added a direct line customer want to show the primary number on admin portal because the normal behavior is when you added a direct number it will show the direct number and not the Primary number of the user EXT.
2 votes -
Hide/Minimize HUD screen
Customer is requesting for an option to hide/minimize HUD screen while doing the monitoring.
7 votes -
Read-only access
I would like to request a new feature for read-only access to all settings and configurations.
12 votes -
Indicator on Phones for Shared Voicemail and for Direct Calls Voicemail
Distinguish voicemail received on deskphone for users that have shared voicemails (co-recipient) of other extensions.
1 vote -
When users place call on hold for 30 seconds the customer should received an email notifications
To receive Email Alerts When users place the call on hold for 30 seconds on a Daily basis
1 vote -
SSH Access to IP Phone
Allow SSH access to Mitel IP phones/
1 vote -
IVR prompts
Customer is requesting for the IVR system to read back the numbers by itself and not convert it to an alphabet. For example, 9-0-9. It should be read by IVR as "nine-zero-nine" not "nine-O-nine".
2 votes -
Set Voicemail PIN for Message only extension
To add security on voicemail/message only extensions
2 votes -
Interruption Audio on User Extension
If we can have an interruption audio feature available on user's extension where in an audio prompt played in specific intervals while caller waits on the line to be answered by the next person.
2 votes
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