9150 results found
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Answer the call first and call is being recorded greeting.
When making an outbound call the caller have the chance to interact with the calling number and an announcement will play that the call is being recorded. In this way, the calling number won't assume they are receiving a spam call.
1 vote -
Sync Quickbooks Contacts
I would love to be able to sync Intuit Quickbooks contacts so that when one of my customers calls/texts their name shows up on caller ID and I could maybe even see their info from Quickbooks.
1 vote -
Presence on Limited Extension
cx is asking for an option to set up presence on limited extensions
4 votes -
carrier lookup display intergraded with my app
cx is suggesting to have a carrier look up display integrated with the application to easily check the carrier of the calling number
3 votes -
Call monitoring
Please include a feature to call monitor multiple users to monitor one user at the same time
4 votes -
Separate windows for screen shares and participant camera feeds
While in a RingCentral meeting, our users would like to have shared screens and participant camera feeds in separate windows, so that the screen share can be maximized to full screen on one monitor and the participant camera feeds can be dragged over to a secondary monitor.
4 votes -
RCV BAM (Bot & AI Model)
As AI is developing and rapidly growing that is helping people in a lot of ways. Below are some suggestions that can be helpful to customers on daily basis. In addition to this, a BOT can answer users' general queries like How to set up a meeting, camera troubleshooting, etc. Hey userA, How can I help you today? General QuerytroubleshootingConnect to an Agent for HelpSubmit an IdeaSubmit the logs with Issue detailsConnect with AI Others1) Using BAM to get the answers to the general questions directly in Chat/glip by posting the question. 2) Using it for directly opening a support…
5 votes -
Adjust wording within RingCentral Desktop/Web App for setting Voicemail Greeting
Currently, when going into adjust voicemail greetings within the RingCentral Desktop or Web app, the user is given the option to "Record" only with seemingly no option to upload a pre-recorded file etc like they do within Service Web. Clicking on "Record" however does then pop-up a new window where you can record and upload, but is currently very confusing for users from a UI perspective and could be labelled clearer, i.e. "Record/Upload" or "Edit Voicemail Greeting".
11 votes -
Option to Delete any Team message by admin on the RC mobile app
The admin cannot delete a message posted by a member on any group/team in the RC mobile app. So admin wants to have an option to Delete any Team message posted by a member on the RC mobile app
4 votes -
All extension must have the option to see the text message sent to company main number
For the all extension have the visibility to see the text messages.
4 votes -
Keep Caller ID for warm transferred calls (non-polycom phones)
-It allows users(who don't use polycom or the app) to properly identify the caller id of transferred calls-add a toggle in Admin Portal to let clients decide if they want to implement keeping the caller id on transfer
2 votes -
Disable Call Recording when a Specific Person is Included on the Call
Can we add this kind of feature so that we can disable the call recording when a specific person was included or added to the call an option that we can enable or disable the call recording to specific user
2 votes -
call recording to be in one file for merged/transferred calls
option for call recording to be in one file for merged/transferred calls
2 votes -
Multiple conference call on hold no music and can jump from one conference call to another with out interruption.
Scenario: He is on a call with x person and y person and there's an incoming call. He wants to be able to answer the incoming call without the current call being on hold so x and y person can still speak with each other while he's on a call without them hearing it or without conferencing the call altogether. Cx wants to know if there is a phone capable of that or if there is a setting or if there is none.
2 votes -
Message Notification
When the message screen is the main active window on my computer, I don't get an audible message notification. When another window is active window I get notifications. It would be useful to always get a notification in case I'm away from the computer that way I'll know someone is trying to reach me.
7 votes -
Call queue custom rule where people calling the line are automatically put on hold
I want to create a rule where people calling my line are automatically put on hold (not incoming) after hearing our welcome message. I can have multiple callers at a time and can't always answer the call to put them on hold, but I don't want to miss their call. We are a live show.
2 votes -
Configure Keypress to Return to the Main IVR Menu
The default keypress to go back to the Main IVR Menu from the Dial-by-name directory is "0." This contradicts the "0" function of each IVR Menu which is used for our receptionists. Please add an option to configure the keypress to go back to the main IVR Menu of the dialed number.
2 votes -
For Multi Site: Receive incoming calls with announcement saying which site is calling
For Multi Site: Receive incoming calls with announcement saying which site is callingcustomer have 2 EXT and on the 2nd EXT, he is routing the call to his mobile number but when someone contacting the 2nd and 3rd site and route the call to his mobile phone, he cant distinguish which site is this.
2 votes -
Add "Check Web Case Status" in MVP Admin portal
Hi Team,Clients looking to find updates have to go to admin portal, click on "Open Web Case" then change URL https://support.ringcentral.com/new-case to https://support.ringcentral.com/caseThis is the workaround we give clients. Wouldn't we be able to add a "Check Web Case Status" link on admin portal to make it easier for clients?Thanks
2 votes -
generate a report to see individual user extensions who divert calls to call queue.
looking for an option to have a report to see individual user extensions who divert calls to call queue.
1 vote
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