12689 results found
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Phone System Admin Role - Only access specific site
Right now if you give Phone System Admin Role to a user for only 1 site, they can see all IVR menus for other sites under the Auto-Receptionist.
The user can also see under groups other site settings.4 votes -
Messaging Template
To have an option to use a Messaging template just like in the Text system
5 votes -
notification for call received and forwarded
customer wants to have a notification for call received and forwarded
3 votes -
to add more custom fields in RingCentral App Workspace Task
Please give us option to add custom field in Workspace task
3 votes -
Option to switch caller ID for call delegation
Option to switch caller ID for call delegation
2 votes -
SMS Logs on CharterEnt with RingCentral
It will be helpful if the customer are able to view SMS logs on their CharterEnt(Spectrum) with RingCentral account
3 votes -
Multi Site Location Assignment
User extension option to allow multiple site location assignment. This is beneficial for user who work remotely and will need to work for another site location
1 vote -
Presence indicator light should appear "RED".
If the user is added to call forwarding/call routing of other users. If they answer the call, the indicator light should appear "RED". they already engage the call / answered the call.
1 vote -
Show who a favorite contact is on a call with
In the favorite contacts list in the RC app, you can see the status of your favorite contacts, if they're available or on a call. But you can't see who the person is on a call with.
In the HUD, you can see who the person is on a call with.
Bring this feature to the favorite contact list too! I use the HUD to add contacts to my phone buttons, and don't have the same list set up on my favorite contacts.
1 vote -
Rerouting Calls to different numbers depending on the origin of the calls
Would it be possible for a number (extension) to redirect calls to different numbers depending on the origin of the call?
1 vote -
to be able to change the message that plays when AI notes plays. this makes my customers very leary with AI fear
maybe be able to record your own or have options for "this call may be recorded for training purpose" or something like that
1 vote -
Ability to remove the option to receive voicemail notification when receiving faxes
Ability to remove the option to receive voicemail notification when receiving faxes
24 votes -
Update IVR Menu Set Up
Please have an option to modify the settings and options under Auto-Receptionist > IVR Menus. Customer is requesting to have Call Handling settings same as what is on Auto-Receptionist > General Settings, that way we can easily set up each IVR's call handling without creating rules or going to Auto-Receptionist > General Settings.
2 votes -
Audio Tone when a call disconnects
A small but impactful feature that other systems we've used have is an audio tone/cue when a call is disconnected, whether abruptly or when a call is naturally ended. For anyone using a softphone and using multiple windows on a screen, sometimes it is hard to know if the call was disconnected or if the window is lost somewhere on the screen. Time is spent double checking if a call is still active or not rather than having something notify you appropriately.
87 votes -
Scan to Fax settings inside RingCentral app
There is a scan to fax option when sending a fax inside the RingCentral. Would it be better if there is a separate settings or tab for Scan to Fax feature inside the RingCentral app.
1 vote -
Geo Routing for Toll Free Number
When we were under Nextiva we set up geo-routing for the TFN phone number for Sales. if a person called from the southeast US, it would route to Georgia Sales, if the call from the Midwest, it would route to East Chicago. Everywhere else would route to South Plainfield.
6 votes -
keep online status for mobile app
We have users who use only the mobile app.
On the mobile app you are online only if the app is active.
Is there any way to force online status even if the app is running on the background17 votes -
call recording announcement for select users
Play Call Recording Announcement for Outbound Calls for select users.
3 votes -
Call queue functionality
Ability for callers to either wait for a call queue rep or leave a voicemail directly with that call queue.
6 votes -
All transcripts must be date and time stamped.
All transcripts must be date and time stamped.
1 vote
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