11772 results found
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To include images to chat email notification
An alternative for MMS distribution, the inclusion of chat images sent is a viable option.
2 votes -
Transfer call queue voicemails to external number during business hours
Within Call Queues there is an option for After Hours to forward voicemails to external numbers. During work hours you can send voicemails to the Call Queues extension or another extension. The customer would like the option during work hours to forward voicemails to external numbers.
23 votes -
Ability to use RingCentral for click to SMS
Need the ability to launch the RingCentral desktop app when you click on phone numbers in websites and supported applications.
8 votes -
Separation of activities of Paired RC app and Desk Phone
Customer would like to separate the activities of Desk Phone and RC App when they are paired. If the customer receives a call, if deskphone is set to ring first, there should be no effect on the RC app.
1 vote -
Outbound call pop up notification on application
Brand: BT
Please include an option to enable or disable the pop-up notification for accepting or rejecting outbound calls in the application. Currently, users must either accept or reject the call before it connects, but most customers prefer their outbound calls to go through automatically.
1 vote -
Show user availability in call history
When checking call history for missed calls etc. we would appreciate to show user's availability status LED like in the chat window to see if it makes sense to call back or if the person is currently not available, on another call or perhaps inactive.
1 vote -
Message button in active call window to directly access chat with calling user
Add a button to the active call window to be able to directly send a chat message (beside the "normal" buttons like mute etc.) to the user on the phone (as long as he/she is a RC user) or at least to directly jump to the related direct chat with the user.
1 vote -
Feature to have two-factor auth like Microsoft two factor authenticator.
The client wanted a feature from RingCentral to authentical 3rd party apps and website access, just like Microsoft Mobile Phone Authenticator App.
4 votes -
Clear path within the service web portal to update user's security question
In Service Web's current design, to update the security question you'll need to go to User Details > Security > Change Password. A pop-up will appear "Your current Service Web session will be terminated after password change and you will be redirected to login page. Do you wish to proceed?"
The pop-up indicates you are changing your password and the initial header of "Password and PIN" giving zero indication that this is also where you have to go to change the security question.
Requesting to have a separate option or button to change a user's security question or add an…
3 votes -
See call history of users we monitor via the RingCentral app
Have the ability to see call history of users being monitored in the RingCentral App instead of accessing call logs in admin portal.
16 votes -
To be able to see and listen to other users' call recording as a Super Admin extension on the mobile app
We wish to be able to see and listen to other users' call recording as a Super Admin extension like we can on the call logs section of the admin portal.
11 votes -
Place holder prompt in phone queue
When a customer calls in, we should have a prompt that allows the customer to leave their phone number to "hold" their place in the phone queue. When the customer is next in line the system calls them back to queue the call for a representative.
2 votes -
Interdigit timer
Customer request interdigit timer to be increased for inbound caller to have more time to enter DTMF in between numbers.
Currently the interdigit timer is 2 seconds. If the caller takes more that 2 seconds in between entering DTMF, the system routes the call.
For example: If a caller wants to press extension 1234 and if they take more than 2 seconds to enter the DTMF in between pressing 1 and 2, it will route the call to extension 1 because it took more than 2 seconds to enter the number 2.
1 vote -
RingCentral Application to Control Notification
Don't show other call notification on external phone while using RingCentral Application
1 vote -
Use Aver camera IP 550 on RingCentral meetings
Use Aver camera IP 550 on RingCentral meetings
Currently, RingCentral does not support Aver camera IP 550 on RingCentral meetings. We should be able to use this IP camera as a compatible device for RC Meetings
4 votes -
shared voicemail
Allow Message-Only Extensions to be Shared so voicemail left in a message only box will show in a shared User's Voicemail box on their RingCentral App. Currently a User can share their voicemail with another User but a Message only can't be shared.
3 votes -
Block credit card information via SMS
DLP to identify and block credit card information from being send via SMS
4 votes -
Need DND to work with call queue pickup
Currently when a user is in DND state but they are part of a call queue pickup, calls from the call queue pickup queue will still ring through to the user.
We need DND to communicate with BLF notification service so that DND is working as expected - with no calls coming through to users in a DND state.4 votes -
Report for unused numbers
Generate a report of phone numbers that are assigned to each user that are not in use and don't have activity.
3 votes -
transfer the IVR calls to external numbers
The caller wants to transfer the IVR calls to an external number without pressing any key presses without any option as the prompt plays once.
4 votes
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