9149 results found
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Company Fax number should not reflect the settings that Company main number has
Customer wanted to have the different set up for the company fax number
2 votes -
Telus Feature Request: Ability to play far end system's hold music rather than RC client's hold music
There are scenarios of outbound calls in which far-end systems put calls on hold as follows: generate re-Invite, mark the stream with the "a=sendonly" attribute and play the music on hold. The far-end systems wish to only send media on the stream.RC system replies 200 OK and marks the stream with the "a=recvonly". RC system confirms the offer to only receive media from the far-end system.But in some scenarios, RC system does not connect the stream received from the far end to the calling subscriber (RC client making outbound call). Instead, RC system plays client's hold music, specified in settings…
2 votes -
Team event calendar
Please add a team event calendar to the Mobil or iPad app like the web page has -very hard to see what is going on specific days without a calendar view.
1 vote -
Ability to copy notes into a new text
when I copy and paste the messages won't sendcopy from my notes into a new text
1 vote -
Accessing Company Directory by just pressing the Directory button
We need to have an option on the Yealink T48U desk phone to access the company directory by just pressing directory button without going to LDAP.
1 vote -
merge call not available when in the new layout
causing confusion among users
1 vote -
Ability to disable Outgoing calls for employees
we would like to restrict our employees' ability to make outgoing calls. Our goal is to allow them to receive calls and respond, but prevent them from dialing external numbers.
1 vote -
Have an option for SMS to be sent to native messaging mobile app
She would like to ask if SMS can be delivered to their phone native messaging app instead on the RingCentral app for a quick access
1 vote -
open links using mobile browser
allow option to change which browser links open in
1 vote -
Mitel 480G - Add Extension to phone home screen
Testing the Mitel 480G phone enrolled with RingCentral.With Mitel, the top bar on the home screen shows the user's extension. It does not with the RingCentral firmware. It is handy to see that at a glance.
7 votes -
Add "All" Option Back to the Site Filter Within the "Users with Extensions" Page in Service Web
The customer would like to be able to filter by "All" sites within the Sites filter in the "Users with Extensions" page in Service Web. For example, when trying to filter for users who are in a Not Activated status, customers were previously able to select "All" sites and then deselect sites they know to have no inactive users. Customers with a large amount of sites would greatly benefit from this filter option rather than having to manually select sites individually.
22 votes -
Pause playing media when answering line
Looking to automatically pause Spotify app when answering a call. Would be great for other apps and browser sounds Youtube, pandora, etc.
2 votes -
Geofencing RC status
Set up geofencing so that upon returning to warehouse/ place of business automatically put yourself available or unavailable upon leaving geofenced area
2 votes -
Sync the Language preference in the Admin Portal to the RingCentral App
It is much better if the Language we set in the Admin Portal will sync in the RingCentral application without changing the Language of the computer.
1 vote -
a notification when the queue is full before it will transfer to the right call queue member
The customer wants a notification when the queue is
full before it will transfer to the right call queue member using RC desktop app and Rc Mobile app1 vote -
Option to hide the phone number for incoming calls and left voicemails
We’d like to set up (1) an anonymous hotline and (2) and anonymous voicemail box for our customers, i.e. we should not be able to see the caller’s phone number.
1 vote -
Disable wait time in queue when user is on DND
lowering the wait time only lowers the amount of time our admin is able to get to the phone and since she is sometimes not right at the desk she needs a bit of time. 20 seconds is what we need for that. Do not wait doesn't work either because it can't be routed immediately to customer service. and she should have to login to ring central and change her maximum wait time to do not wait every time she is away from her desk or goes on break. Some kind of programmable key, or when she is shown as…
1 vote -
Disable changing caller ID on user extension level
A feature in web portal to list a user extension if they are allowed to change their outbound caller ID number on their respective user extension.
1 vote -
Text Preview
Show more preview text like in the phone desktop version. I want to be able to read almost all the text before I open it up. We have multiple people monitoring our main phone number and it would be easier to know if a text pertains to that person before they open the text to read it fully.
1 vote -
Export call handling settings in the online account
Export All users "call rules and voicemail settings" into a google sheet or csv, so that I can see each user, and what settings they have to direct their missed calls
1 vote
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