11314 results found
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Option to know who added a user on HUD
Customer wanted to add a option to know who added them on HUD and be notified
2 votes -
Block outbound calls by number for specific users
For businesses with multiple users (but not all) to prohibit certain MVP user to not call a particular and specific numbers
30 votes -
Hide SMS Conversations
Allow ability to hide old conversations via text or archive them. Google voice has this feature.
First I hide the messages so I can reply to more pressing issues and free up space but also organize our texts, for example I might have a conversation I cannot reply at this second but I read it, however once more texts start coming in from other customers it gets hidden.
We need ability to hide but not delete the texts so when they are hidden, then they text again, it appears back on screen and all the old messages are still there…
1 vote -
Additional Settings for display and visibility
To have an Additional RC APP settings for Display like Font size, layout and visibility.
3 votes -
Ability to change number when sending text message
The customer wants to have a drop-down option to choose what number they will use if another user is not an operator on the account when sending SMS.
3 votes -
Add feature to stop notifications after particular time on mobile app
1)Add a feature such that after a particular time(work hours) we should stop receiving notification alert on mobile app.
We cant do that from mobile settings as it will stop all notifications.2) Schedule a message so that it can be sent later also
3)After working hours by default my status change from active to inactive
1 vote -
Customize IVR Keypress to connect to Webhook
The ability to customize the IVR keypress to route to a CRM/Webhook or Zapier to trigger a call with their phone number as the number caller ID.
1 vote -
software version for ringcentral app to download
be able to download the newest version without any problem
1 vote -
RingCentral Messaging Automating replies and other common workflows
The same features but for messaging on the article below. Article Name: Automating SMS replies and other common workflowsArticle Link: https://support.ringcentral.com/article-v2/Automating-SMS-replies-and-other-common-workflows.html?brand=RingCentral&product=MVP&language=en_US
4 votesA workflow recipe exists for this use case which you can access, download and freely install:
https://ringcentral.github.io/ringcentral-automator-docs/workflows/recipes/chat-ooo-autoreply/
We are also planning to convert this recipe into a workflow template so that it is easier for people to discover and install. We expect that feature in Q2/Q3 2025.
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Record calls even if the ACD is off or the customer forgot to enable the on demand call recording
The customer can still record calls even if the ACD is off or the customer forgot to enable the on-demand call recording.
1 vote -
Admin able to review all messages.
Please add the ability for Admin users to be able to review all messages (voicemails, texts, etc.) for all extensions on a RingCentral account.I run a CPA firm, and sometimes we have to verify information that is sent or communicated from clients. However, it is sometimes difficult to do that as a supervisor as only the subject extension can review specific messages.
7 votes -
Allow SMS Outbound Caller ID Change
Feature that allows admins to change SMS caller ID for users.
56 votes -
Sync contacts from desktop app to desk phone
Contacts that I added on the Ring Central application is not appearing on the desk phone (VVX 450)It will be helpful I will not need to add it directly to the desk phone one by one and just add the contacts on the app and will sync it to the desk phone.
18 votes -
A rule to automatically send all incoming calls labeled "Suspected Robocall" straight to voicemail
A rule to automatically send all incoming calls labeled "Suspected Robocall" straight to voicemail. blocking the # does not help since they call back with a different #
4 votes -
Ring Out call should show just once in call logs
When using the RingOut Feature the specific call should just show the specific dialed number used when using the RingOut Feature
4 votes -
Outbound Caller ID Name for Toll-free/Vanity number
Attached Wiki for RC 411 News Update No 2637 - RingCentral Service Update – Outbound Caller ID Regulation in Australia: https://wiki.ringcentral.com/pages/releaseview.action?pageId=439916948What: RingCentral Service Update – Outbound Caller ID Regulation in AustraliaWhen: April 2021Who: All AU Support AgentsBackgroundLate last year, an update to the telecommunications code from Communications Alliance Ltd. was released. In this updated code, outbound calls made using any 13/1300/1800 telephone numbers as the Caller ID are now blocked. The reason for this change is to help reduce the number of scam calls taking place within Australia. This item can be seen under section 4.2.8 of the said industry…
10 votes -
Allow certain people in call groups to have incoming calls ring when they are on the phone
we have a receptionist in the call group who is supposed to be first on a call. When she picks up the call she won't get other incoming calls. We need her to be able to get silent or quiet notifications of incoming calls so she may juggle and transfer calls to the right people.
3 votes -
Previous App Version
Please consider having an option to not update the app itself, specifically for the user interface. We had a hard time using the newly updated app. Some people are still comfortable with the preview of the previous version. Hoping to consider it
3 votes -
Add reorder feature for custom rules
Add the reorder button for the custom rules and show the custom rule that is enable at the top most part of the custom rules.
11 votes -
Turn off DND from Online account admin portal
Should have a feature to disable DND status of user extension on the online account admin portal
13 votes
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