12368 results found
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RingCentral app access restriction by geolocation
We would like to have the option to block users from accessing RingCentral outside the office network.
3 votes -
Make the Status field work
Make the Status (Presence) work. It never has.
If someone isn't running the Windows app, they show offline, even if they have a desk phone and/or the smartphone app.
If someone has the Windows app running, they will show available, even if it is outside their work hours and you have no hope of reaching them.
If someone shuts down their computer to go home at the end of the day, they will show offline, rather than unavailable because the status doesn't have any regard for work hours.
If someone is inside their work hours and have a desk phone…
3 votes -
Just want to receive call notes only for calls that are routed to a specific user extension regardless whoever user answers it.
We have call groups set up to a user extension and I only want to receive call notes for the calls that came in to this extension regardless of whoever the user within the group answers the call.
But I don't to set up call notes notification to all of the user extensions that are part of the call group because I don't want to receive call notes when their direct numbers or extensions are dialed.
4 votes -
Allow multiple SMS recipients for E911 notification.
Currently, E911 SMS notifications are only going through when there is a single recipient registered in the admin portal. However, when multiple recipients are added, the SMS notifications fail to send.
Having multiple recipients for E911 SMS notifications is important because it ensures that critical emergency alerts are immediately received by more than one responsible party. This redundancy helps guarantee that someone is always notified, even if one recipient is unavailable, offline, or unable to respond. In emergency situations, timely awareness is crucial, and relying on a single contact increases the risk of delayed response.
5 votes -
Option to Fully Disable Fax Capability on Voice Numbers
Currently, there is no reliable way to disable fax traffic for a phone number. If a number is assigned to a user extension and set to "Voice Only," any inbound fax attempts are treated as voice calls and will ring all active devices and apps associated with that extension.
Ideally, there should be an option to fully disable fax functionality on a number. This would result in a failed transmission status for the sender, clearly indicating that the number is not enabled for fax. This would help ensure that faxes are redirected to the appropriate, legitimate fax number associated with…
13 votes -
Custom Buttons in RingEX Client
It should be possible to add buttons with your own functions. For example, it would be possible to store a website to open internal documentation, instructions, etc. directly.
10 votes -
Presence Feature for Shared Line
We would like to integrate the presence feature for our shared line extensions so that when a call is answered on Line A and placed on hold, it can be resumed on Line B, as this setup will help us maximize our limited licenses and improve our overall call handling efficiency for the business.
2 votes -
Track device mode changes with an audit trail
When the device mode is changed to voice or voice and fax, it should be reflected in the audit trail.
2 votes -
Capability to synchronize user status across both RingEX and RingCX platforms.
Capability to synchronize user status across both RingEX and RingCX platforms.
Capability to synchronize user status across both RingEX and RingCX platforms, ensuring users don’t miss RingEX calls while a RingCX agent is engaged in a call.2 votes -
Disable Dial by Extension
We need the capability to disable Dial-by-Extension so that the call will strictly follow the extension set for it.
3 votes -
Add Option for Static Routing as Default for VoIP Calls
Currently, RingCentral uses dynamic carrier routing, where outbound VoIP calls are automatically directed through different underlying carriers based on network conditions, load balancing, or regional availability.
While this approach helps optimize performance, some organizations would prefer static routing — where calls consistently route through a fixed underlying carrier or network path.
Static routing provides several benefits, including:
- Predictable call behavior and quality across routes
- Simplified troubleshooting and traceability (important for enterprise and regulated industries)
- Reduced variability in call routing results when diagnosing intermittent issuesAt present, static routing is only available as a paid or special provisioning…
5 votes -
Call Queue Music
I would like to configure our call queue so that calls transition to overflow members seamlessly. Specifically, I need the hold music to continue playing without interruption as the call moves through the overflow list, rather than restarting or cutting out during the transfer.
2 votes -
block fax on specific extension
Add the ability to block faxes from sending from an agent or extension.We would want to stop the receiving part, based on selected agent/extension.
2 votes -
Ability to retrieve users and phone numbers using mac address.
The customer requested a feature wherein they can retrieve the names of the users and phone numbers that were deleted from the admin portal, and be visible in the audit trail by searching the MAC address of the deskphone.
2 votes -
Restricting Users from reassing Conversations from the Shared Inbox
restrict or control which users can reassign conversations within the Shared Inbox
2 votes -
Do not apply Call Screening to the Company Directory or Personal Contacts
When a caller is listed in Personal Contacts or within the Company Directory, remove call screening entirely.
2 votes -
Message Export Data for specific users
Customer want to have the option to select list of users or specific user from the select Team in Request export opton under Message Export Data
1 vote -
Ability to add a secondary address to the account
A feature that will give an option to add a secondary address to the account for the purpose of porting a number out of RingCentral
1 vote -
Enable RingCentral Call Audio Sharing During Screen Sharing in Meetings (Desktop App)
When sharing a screen from the RingCentral desktop application during Microsoft Teams or RingCentral Video meetings, participants are unable to hear live RingCentral call audio. While sharing system audio works for general device sounds, it does not capture audio from active RingCentral calls.
Currently, a workaround exists by using the web versions of RingCentral App (via Chrome or Microsoft Edge), which allows call audio to be heard by participants when screen sharing.
Requesting a product enhancement to enable direct sharing of RingCentral call audio during screen sharing in the desktop application, ensuring a consistent meeting experience without requiring users to…
1 vote -
IVR prompts directly in queue settings
Would like to use IVR prompts when someone calls a queue using the direct 10-digit number. We text and call from the queues and we will lose sms functionality if we re-assign the number as an IVR menu. We would like to set up prompts directly in the queue.
1 vote
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