12652 results found
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Show Shared SMS previews on lock screen notifications
Please show detailed information and previews of Shared SMS on the lock screen notification. Message previews are displayed for direct SMS on the lock screen.
3 votes -
Option to have List of Group Users read off in an IVR menu
Customers can record a custom greeting, but if the group members change, I would need to re-record the greeting. It would be helpful if there is a native "dynamic list" toggle that automatically reads out the current names of a group's members.
3 votes -
Call waiting tone
He would like the ringtone/notification sound for incoming calls during an active call to be the same as the normal incoming call ringtone when there is no existing call in progress.
2 votes -
Add Reply All feature for voicemail when sent to multiple recipients
Adding to the Voicemail feature for Physical phone, RC App and Mobile app the ability to "Reply all" when a voicemail is being sent to multiple recipient. This would be easier than having a voicemail distribution list.
2 votes -
ability to view fax in admin portal
Ability to view actual faxes in the admin portal. Preferably, super admins should have access to additional fax logs to view and access all faxes.
2 votes -
FILTER DAYS OF THE WEEK
Request to add an option to filter working days only for a selected month. The feature should allow users to retrieve call data specifically during the company's business hours.
2 votes -
Share contacts in real time without using csv file or uploading file in external shared directory
We need a feature to share contacts in real time without using csv file or uploading file in external shared directory. We are a medical company and we need to share contacts with every member of company. Not all are inclined to learn how to upload a file just to add or update a contact
2 votes -
Addition of Audit Log
Requesting addition of an audit log element that tracks who requested temporary queue assignment changes through the Real-Time agent widget as well as when they made the request and the specific queue re-assignments.
2 votes -
Ability to Retrieve or Restore Accidentally Deleted Live Analytics Dashboards
We would like to request a feature that allows administrators to retrieve, restore, or recover accidentally deleted Live Analytics Dashboards in RingCentral Analytics. Currently, once a dashboard is deleted, there is no available option to restore it or identify the owner of the deleted dashboard.
Having a recovery option, recycle bin, audit log, or backup history for deleted dashboards would greatly help administrators avoid permanent data loss and improve overall account management. This feature would also enhance operational efficiency and provide better protection against accidental deletions.
2 votes -
Reset and Assign Feature in Admin Portal | Default Checkbox Change Request – Outbound Caller IDs
Default Checkbox Change Request – Outbound Caller IDs
When I perform a reset and assign it to a user, the checklist automatically has “Outbound Caller IDs” selected by default.
Can I request that this checkbox be unchecked by default instead?
This is creating confusion because we sometimes miss unchecking it, which resets the outbound caller ID to the main company number. As a result, we are receiving calls to the main number unintentionally.
Making this change would help improve and streamline our onboarding and offboarding process and make it more efficient.
2 votes -
Limit the amount of phone light ups per hour for users with BLF keys and monitored lines.
The Yealink Phone lights up whenever a monitored colleague on the system (even if they're in a completely different office) starts or ends a call, or their line status otherwise changes. Is there a way to adjust or limit the amount of phone light ups per hour.
6 votes -
Call Queue Groups in a Fixed Order
Call Queues should have the ability to ring groups of users in a fixed order.
For instance, a call comes in for a Call Queue. I'd like the two office coordinators to be offered the call then if unanswered the call is offered to the two assistant directors then if unanswered it offers the call to the director.
This can be done by using multiple Call Queues but then it makes it a nightmare to manage the voicemail greetings, schedule, managers, voicemail recipient's on multiple Call Queues when in the proposed scenario it would just be one place to adjust…
21 votes -
Increase Presence Monitoring Limit for Poly Edge E Series with Expansion Modules
Requesting an increase to the functional Presence monitoring limit for Poly Edge E Series devices (specifically the E550) when equipped with expansion modules. Currently, the RingCentral service typically limits presence monitoring to 70 colleagues. However, the Poly Edge E550 hardware physically supports significantly more:
There is a mismatch between hardware capability and service/template logic. Diagnostic logs for firmware 8.2.3.0844 reveal that the device configuration template generates "Invalid index" errors for efk.efklist entries starting at index 51. This prevents customers with high-capacity sidecars from monitoring their full required list of users (e.g., 138 users), rendering the physical expansion buttons unusable for…
3 votes -
NEW FUNCTION ADMIN PORTAL > Add Call Queue Group (Assigning multiple call queue's in 1 RC extension)
The Call Queue Group option will help IT Admins in assigning multiple call queue's to a RC extension.
The "Call Queue Group" function will be a new object that would allow admins to create a group of multiple call queues, then assign to RC user extension.
In screenshot 1 (Call Queue Page) = Admins would have the option to create a call queue group, select the needed call queues then create the "Call Queue Group" object.
In screenshot 2(User List with Extension Page) = Admins will select "Add Call Queue Group Option" > All "Call Queue Group Objects" will be…
2 votes -
Automatic Synchronization for Company Directory to RingCentral App
Implement an automated synchronization for the Company Directory on both Mobile and Desktop applications. This ensures that user changes made in the Admin Portal (such as name updates or extension changes) propagate to all users without requiring a manual logout/login or an app restart, addressing the sync lag for long-term active sessions.
2 votes -
Instant Teleconsult Scheduling & One-Click Join App
patient-facing mobile/web application that allows Instant appointment booking,patients can schedule teleconsults with available doctors in real-time. One-click video call join — at the scheduled time, patients can join the consult via a single button
Optional reminders — automated email/SMS notifications to reduce missed appointments.
Provider backend integration — syncs with existing RingCentral/telehealth system for scheduling and call management.
Simplifies the teleconsult experience for patients, reducing friction from links or downloads
Speeds up appointment scheduling. Improves patient engagement2 votes -
Increase limit for Fax Cover Page notes
Customer is getting an error message "Please enter no more than 600 characters" in their Cover page notes.
2 votes -
notification sound or alert when a call is parked
We would like to request the implementation of a notification sound or visual alert whenever a call is placed on park.
Currently, parked calls may occasionally be overlooked, especially in busy work environments where users are handling multiple calls simultaneously. Adding an audible notification, pop-up alert, or visual indicator for parked calls would significantly improve call management and user awareness.
Benefits to the Customer:
Reduces the possibility of forgotten parked calls
Improves customer experience by minimizing long wait times
Helps users respond to parked calls more efficiently
Enhances productivity for teams handling high call volumes
Prevents missed communication opportunitiesThis…
2 votes -
Rework Caller ID
Caller ID is very segregated at present.
Suggest that by default, any user within an account should be able to use any Caller ID on that account, regardless if it's a company number, site number so forth.
This should be paired with an extension level ability to allow/disallow Caller ID.
Current state, if a user is not part of a queue or a particular site, they cannot use Caller ID attributed to those objects outside of their "bubble". One workaround is that the number is pointed to auto receptionist and a custom rule put in place; this adds administrative complexity…
2 votes -
Add the ability to include and download MAC addresses in the User List report, alongside existing user information.
I would like to run a user list with first name, last name, extension, DID, location, and MAC address assigned to the phone.
8 votes
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