12697 results found
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Ability for the employee to put the customer's information on a pop up window while on a call for future refernce
Customer would like to have an option when the call comes in a separate window will open that allows them to enter customer details such as First name, Last Name and Date of Birth
3 votes -
Add additional filters to call log reports to filter calls by site
It would be nice to have a filter by site for the call log reports. For example, if I want to generate a report of all the calls for past 12 months, there is no option to filter the calls by site.
3 votes -
key templates for polycom vvx 350
It would help us out a lot if there where some polycom key templates. our company uses a lot of polycom devices for our customers and there aren't any key template available for polycom vvx 350
10 votes -
Public Park Call to keep the Original Caller's Caller ID.
Public Park Call to keep the Original Caller's Caller ID instead of the current behavior where the caller id of the original caller is being dropped. It's helpful for the recipient of the call to know where the call came from originally. Thanks!
9 votes -
Ability to modify users without access to adding or removing users
I only want to Modify users but not the permission for them to have the ability to both add and remove extensions. We definitely do not want them to have that capability. Only super admins should be able to do that.
5 votes -
Ability to answer phone calls when computer screen is lock
To have the ability to answer phone calls even if the computer Screen is lock
1 vote -
Phone rings but only for available agents, not ones with current calls.
Is there not a way to put the current caller on hold to accept a call just to put them on hold, and then continue with the first caller? Sometimes we have only 1 employee to answer the phone during a certain time.
1 vote -
TimeClock for Users in RingEX
Provide a TimeClock for Users in RingEX so managers can see how long a user has been logged into the phone system. Great to add for Live Reports and add within Business Analytics
1 vote -
1 vote
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allow super admin to delete meetings
There should be a option for the main Super Admin to delete scheduled meetings by other users.
4 votes -
Post via Emai / Ring Central Channel not receiving external emails from external apps
Allow RingCentral Channel to receive email from an external email or third party application
3 votes -
AI Receptionist
This feature should include the following functionalities:
- Work with Multi-site scenarios
- Link to Knowledgebase, both internal & external
- Have a Scheduler (for Healthcare customers)1 vote -
Make creating SMS group easier
The client wanted to have a better and easier way to create and add a contact into a group for SMS. Also, a tab where he can see the SMS group list he created.
3 votes -
Customize Settings for Message Only Extension Email Notifications
To customize the information shared in voicemail email notifications for message-only extensions, we propose the following enhancements:
The ability to choose whether the UC called number or the originating called number is displayed.
An option to show the originating called/dialed number, particularly when the call originates from RingCX and is forwarded to the message-only extension.These improvements would allow recipients of VM notifications to identify when the message relates to their RingCX account, especially in cases of calls forwarded or transferred to their UC Message only extensions.
1 vote -
Directly speak to another extension instead of the intercom dialing first
Our CEO would like to have his intercom to be more accessible. He is requesting that when he dials the intercom button, he can start speaking through the speaking instead of the intercom dialing first.
3 votes -
Allow all users to use texting system with the company phone number
Allow all users to use texting system with the company phone number. This idea is useful because clients can send a text directly to the person how is responsible for that request.
26 votes -
Being kicked from Teams calls when receiving a RingCentral call
We are being disconnected from Teams calls and meetings when a RingCentral call comes in. When speaking with the technician, we are told this is because we have the call control feature turned on on our headsets and would need to turn this off in order to not be dropped from existing calls. We were told that this is a 'feature' (not being dropped from existing calls) that is not currently available when call control is enabled. Per my conversation with the tech:
- The “feature” that I need to make a request for is to NOT get booted from a…
7 votes -
Set up custom rule
Ability to create a custom rule for user extension to user extension only. Add the user extension to the selection of the "Calling me at" section.
2 votes -
Implement location support for 911 in VDI environments, Citrix and VMWare
Though the RingCentral client is supported in virtualized environments like Citrix and VMWare Horizon, it does not appear to fully meet the requirements of Ray Baum’s Act in the US in those deployments. Ray Baum’s Act requires that a telephone system send a dispatchable location to the public safety access point. Microsoft Teams can be made compliant with Ray Baum’s Act in a Citrix environment as described in this article under "Support for Dynamic E911"https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/multimedia/opt-ms-teams.htmlMicrosoft Teams can be made compliant with Ray Baum’s Act in a VMWare Horizon environment as described in this article:https://docs.vmware.com/en/VMware-Horizon-Client-for-Windows/2309/horizon-client-windows-installation/GUID-A3F39AB4-BD8F-4353-BE71-ACA7F3D04B6D.htmlI would ask for your…
9 votes -
Text-to-speech option for Voicemails for Call Queues
Text-to-speech option for Voicemails for Call Queues
1 vote
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