12368 results found
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ability to view fax in admin portal
Ability to view actual faxes in the admin portal. Preferably, super admins should have access to additional fax logs to view and access all faxes.
1 vote -
Share contacts in real time without using csv file or uploading file in external shared directory
We need a feature to share contacts in real time without using csv file or uploading file in external shared directory. We are a medical company and we need to share contacts with every member of company. Not all are inclined to learn how to upload a file just to add or update a contact
1 vote -
Save/Discard prompt in Salesforce integration
The save/discard prompt appears to work correctly when users are editing standard Salesforce objects such as Contacts. However, when users are editing a different or custom object (such as your Intake object), the integration redirects directly to the caller’s Contact record without prompting to save unsaved changes.
1 vote -
Customizable Prompt for Dial-by-Name Directory
As an administrator managing the corporate phone system,
I want to customize or completely replace the default system audio prompt within the Dial-by-Name directory,
So that our organization can maintain a consistent brand voice, support multiple languages natively, and provide clearer instructions tailored to our business needs.
Current Limitation / Problem Statement
Currently, when a caller is routed to the Dial-by-Name feature, RingCentral plays a hardcoded global system prompt ("Please enter the first few letters..."). While administrators can customize the top-level Auto-Receptionist greeting before entering the directory, the transition to a generic, text-to-speech system voice sounds disjointed, breaks corporate branding,…1 vote -
RC Phone App should not be discontinued
On 4/25/26, It said RC Phone app would be discontinued on 6/5/26. I literally have a screenshot... It's very frustrating that it was discontinued early.
The version of RC is total trash. I really hope my company find a different phone system.1 vote -
Prioritize transfer calls than current calls or Incoming calls from call queue
Prioritize transfer calls from other user than current calls or Incoming calls from call queue
1 vote -
Downloading AI Transcript in Bulk
Ability to download AI Transcript in Bulk
16 votes -
Add the length of time a caller has been on the line as a third option on the caller ID display
Add the length of time a caller has been on the line as a third option on the caller ID display under Call Handling & members - display settings. This would be beneficial for calls that are transferred.
7 votes -
Block Numbers Company-Wide
We are unable to block numbers company-wide at my company. We have tried the methods suggested by others on RingCentral forums and have not found a working method. We tried blocking numbers on a super admins extension and it does not block the number company-wide. There is no apparent way for a super admin to switch to the extension of the main line to block there either, as was suggested by others. I've seen others say they resorted to manually blocking numbers for each extension which is ridiculous. This needs to be a built in feature for admins to use…
6 votes -
Transcripts when using a deskphone
When using a deskphone to make or recieve calls the transcripts should still be available
1 vote -
Ability to upload Ring Central logs when creating cases
The customer makes cases for calls dropping, but the attachments section won't allow them to upload the call debug log. These are not overly large and aren't call logs going back days. But a morning log with minimal calls in the logs. It would be simpler to upload them when cases are created, rather than waiting for an agent to respond and request them.
2 votes -
Update distribution list that has over 20 members in the email notification section.
Need to update the distribution list that has over 20 members in the email notification section. Currently can update only 8 emails in the notification section.
1 vote -
Contact Saving Options in RingCentral App (Personal vs. Company Shared Directory)
Ability to choose an option when adding a contact in the RingCentral app: either save it as a personal contact, accessible only to the individual user, or save it to the External Company Shared Directory, accessible to all users.
However, adding contacts to the External Company Shared Directory can only be done through the Admin Portal by editing the existing company shared directory file.1 vote -
Option to provide flex licensing for RingEX users much in the same way we charge for RCX
Why don't we offer flex RingEX licenses as an option to clients at a set premium like we do for RCCC and RCX?
This would eliminate customer friction in cases of seasonality as well as negate some scenarios of needing elasticity clauses for smaller clients.
It would also help prevent CSat and long downsell cycle times for adamant customers.
1 vote -
Add additional option to Call Screening
Here's a quick idea, how about you add "Not in Company List" to the call screening feature, so that co-workers don't have to announce their name. And do not let the call go through without the name being recorded and/or # being pressed.
1 vote -
collect attendance records for video meetings
I have a potential customer who conducts interactive training videos. They would like to document those in attendance. How can we do this?
1 vote -
Automatically disable a user after a set number of days
Have the ability to automatically disable a certain user after a certain period. That will be helpful for employees who will be laid off at certain times.
1 vote -
Ability to automatically turn off accept queue calls
It would be a great feature if we had the ability to automatically turn off accept queue calls on the admin portal. Alternatively, if we could set a condition to automatically turn off accept queue calls for each member of the call queue, that would also be beneficial.
5 votes -
add an option to turn off automatic emoji replacement
i want to be able to use emoticons like :) without it turning into an emoji. please give us the option in settings to enable or disable automatic emoji replacement
2 votes -
RingCentral app for Windows to start in "Compact Mode"
Now that RingCentral is retiring the "RingCentral Phone" Windows desktop app on May 19th, 2026, users are now forced to use the "standard" RingCentral desktop app for calls/texts/faxes on a PC. In the "standard desktop app" RingCentral implemented a UI feature called "Compact" mode, that somewhat mirrors how the old "RingCentral Phone" app looked.
However, every time you restart the PC the RingCentral app will start in the "larger view" and you manually need to switch it back to the "Compact View". I'm wondering in a future product update, if you can "save your preference" for the Compact View when…
2 votes
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