12703 results found
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Fax Status Notification: Main Company Number Should Show Company Name and Not the Username of the Main Extension
Currently, when the main company number is used as a fax outbound caller ID or fax number to users, the fax notification received shows that the From name is from the name of the main Super Admin extension.Since it's a company main number, The "From" should show the company name and not the extension name, especially, if it is not a direct number or not an operator set on Auto-Receptionist > General Settings > Settings > Operator and Fax/SMS Recipient.
9 votes -
Ability to have blank CNAM and should only show the phone number
Show phone number only on the outbound caller ID instead of the company name.
1 vote -
Feature that block the User on using the account away from the office
The customer wants to have a settings/feature that will block the user from using the RingCentral App and keep them away from their company. There should be a "IP block" or "Geo IP Blocking" option in the admin portal to make sure that the Users will not use the account when out of the office
1 vote -
Ability to listen to voicemail while there is a cloud forwarding from their main RC number.
Wanted to have the options to listen to the voicemail while there is a cloud forwarding from their main RC number.
- Dialed main number > *86 - No option to put the pin of the ext. Calls are forwarding to Contact Center IVR.4 votes -
Allow font changes to make it easier for dyslexic users
RingCentral currently uses the Lato font, which is particularly difficult for dyslexic users to read. Dyslexic-friendly fonts include:
Arial
Comic Sans
Verdana
Helvetica
Tahoma
Century Gothic
Trebuchet
CalibriIn addition, 12pt or larger is generally preferred because it allows for spacing between letters, which again increases readability.
7 votes -
Limit on Number of Call Queue Pickup Groups Should Be Increased.
We have a use case where the users are backups for a large number of call queues (calls do not ring to them).
They need more than 10 Call Pickup Buttons, especially on the Desktop App.
4 votes -
Bulk upload for hotdesking
Bulk upload devices for hotdesking. Hoping to have an option to bulk upload devices for hotdesking instead of working on each phone one at a time.
3 votes -
View Fax attachment on Admin Portal
It would be helpful to be able to view the attachments from received faxes on the Admin Portal.
3 votes -
Add paging feature to limited extensions
Overhead paging is a basic feature for locations like warehouses.
3 votes -
Simultaneous Line Access to multiple extensions in RC App
In my org, we have users who have multiple lines assigned or Groups. To have them work simultaneously or switch between texts and lines in an easier fashion within the app would be incredibly helpful, instead of accessing through the web browser
1 vote -
Billing Usage Info Should Show Number of Pages for Fax and not Plan Minutes
On Billing > Overview > Usage Info, for Fax-only accounts, it should show number of pages instead of plan minutes.
1 vote -
delete status message
Delete status message option
If a user has set a custom status message, the user should have an option to delete that status message from the list if it is no longer required. Currently, it gets stored in the list and the list keeps on increasing with every custom status message1 vote -
Sync contacts from system and apply this to all Yealink devices on account.
When you import contacts from portal site, it should automatically sync with all Yealink devices
17 votes -
Call Log Sync from RingCentral Mobile App to Salesforce
Use Case: As an Insurance Agent, I want to be able to make calls from the RingCentral Mobile App and have the call logs sync to Salesforce to allow for my manager to generate activity reports. Current functionality does not allow call log activities taken on the RingCentral Mobile App to sync call log activities to Salesforce. The user is looking to run reports in Salesforce to have a more comprehensive overview of their insurance agents. This will greatly help to view agent productivity by seeing all activity within Salesforce.
16 votes -
Ability to merge two sites but retain individual directory assistance
I want to combine two sites and still keep the white pages and directory assistance listing for both site.
3 votes -
Alert Trigger Timing for Missed Calls
In our office, we have learned that the missed call email notification will trigger an alert to our email when any caller hangs up. We would not want to have the notification if a person hangs up during our introductory message when callers call in as they could have just called the wrong number. During the introductory message, it may have connected the call to RC, but not to our ring group, therefore it is not a truly missed call which skews our KPIs. A customer should be able to set the email alert trigger for missed calls (which happens…
1 vote -
1 vote
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limit incoming calls to specific or selected area or state
limit incoming calls or received calls of a phone number to specific or selected area or state
1 vote -
Ability to use an old version of Admin Portal
What customer want is to have an ability to use or switch from the new version to the old version / interface of Admin Portal in which they do not have the difficulties to keep or remove numbers/licenses from their account.
8 votes -
Call attempt to any number
I would like to have any records of any call attempt to any of my number - whether it has been successful or not as this is helpful in checking if the number is having issues.
3 votes
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