13021 results found
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IVR Editor Phone Tree Name to Expand
For a business that has multiple sites, IVR menus and call queues with lengthy group names, it would be helpful if there is an option or settings to change the display of the IVR visual editor to show the full name of each group on the phone tree when using the IVR editor instead of hovering to each of box to see the name.
3 votes -
Ability to disable Presence settings under user level
Admin wants to disable presence settings on user level to avoid changes on their presence settings.
3 votes -
Suggest a "go back to previous conversation" button, to return to a previous conversation
Within the desktop and mobile messaging application, having a "back" button would allow users to easily navigate between typing in a conversation and returning to a separate conversation, after researching/referencing/etc.
Since the mobile app keeps newest messages at the top it is easy to navigate if a message has been made, but what if you've been searching for information from a previous conversation in order to speak with a new contact? you may wish to reference or return to the conversation. Rather than searching again, having a navigational "previous message" (and/or "next message") would facilitate the process and speed up…
3 votes -
Call logs from the ringcentral app should remain in the app and should not show on the actual call logs of the mobile phone.
Call logs from the ringcentral app should remain in the app and should not show on the actual call logs of the mobile phone.
4 votes -
Option to enable or disable two factor authentication for desktop app and mobile app
To have the option to enable or disable two factor authentication for desktop app and mobile app
4 votes -
Old Call Recording
We have a customer who is requesting access to past recordings for a user who only recently had call recording enabled. They are wondering if there's any way to retrieve these recordings for their business purposes.
2 votes -
Retrieved data for a deleted user extension
It will beneficial for the customers to have a way to retrieved datas for the recent deleted user extension just in case we have important data, logs or recordings that we need.
42 votes -
To be able to view how many hours does a user spend on Do not disturb
Have the ability to checked via analytics how much time does a user spend on do not disturb
17 votes -
1 vote
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1 vote
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Add Rental Phones on Cost Center Billing Details
The current data available on Cost Center Management Billing details only have the user license, other extensions, and phone number charges. It does not include the Rental Phones and it gives discrepancies when being compared to the actual bill. Please add the rental phones and all other charges and fees entities on the Cost Center view.
1 vote -
Export contact list from Polycom VVX series phone
to be able to export contacts list from the web UI of Polycom VVX series phones
1 vote -
DND feature for specific device only
Customer would like to have a DND option where it will only DND specific device only for example DND for desk phone only and the application will be able to answer the call or vise versa
12 votes -
Allow Scheduling of Custom Rule Enablement
After a custom rule is crafted, I'd like the ability to schedule the turning on and turning off of the rule. Example: We have a site that is normally closed on Fridays, their on-hours schedule lists them as open on Fridays, so that we can still present callers with central service options. We route calls to that special IVR using a custom rule covering every Friday. They'd like to answer calls at the site on a few random Fridays -- but there is currently no easy way to schedule that.
My proposed idea would allow you to schedule on/off times…
9 votes -
Service Status notification via Text Messaging
RingCentral should have a capability to send a text messages to customer in case there's a problem or outage on the service and not only through email. This will really help the customer to easily view the message rather than on email.
3 votes -
Ability to Disable Changing of Caller ID from RingCentral App
Kindly allow RingCentral App Admin to disable the option for the user to change the Caller ID from the RingCentral App. There's currently an option to disable the outbound caller ID from the Admin Portal. However, this only pertain when a user is using a Deskphone and RC Phone App.
13 votes -
Allow multiple accounts to run simultaneously on app / cell phone
I would like to have multiple user accounts, since I have multiple businesses, on 1 cell phone app.
14 votes -
View All fax details
Viewing all full, complete details of the fax logs not only the name only or number only but it has to show the NAME AND NUMBER, the attachment other than the time and date stamps
2 votes -
IVR keypress to show on the display screen of the recipient
IVR keypress that the user selected to show on the display screen of the user receiving call, since customer is only directing all call to 1 dl but would love to see aleast the general idea of what their clients are calling in
4 votes -
Removing whisper when Smart AI is enabled
Customer would like to remove the whisper when Smart AI is enabled.
5 votes
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