13021 results found
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Enhanced Error Indication for Faxing Failures in Call Logs
The current system for indicating faxing failures in call logs lacks specificity, often providing generic error messages that hinder efficient troubleshooting. This feature request aims to enhance the error indication in call logs, providing more detailed and specific information about why fax transmissions failed. By improving error reporting, we can streamline troubleshooting processes, enhance user understanding of issues, and ultimately improve the overall user experience with RingCentral's faxing service.
8 votes -
Click to dial to route to mobile app
Add a feature when you Click to dial, it will route to the mobile app.
10 votes -
Faxing Support for RingCentral Limited Extension
Description:
The current version of RingCentral Limited extension does not include support for faxing capabilities. This feature request aims to address this limitation by incorporating faxing functionality into the RingCentral Limited extension.Justification:
Faxing remains a critical communication method for many users, particularly in business settings where documents need to be securely transmitted. As such, providing faxing support within the Limited extension would enhance the versatility and utility of the extension, meeting the diverse needs of users who rely on faxing for their communication workflows.7 votes -
Task complete for all team members
I would like to be able to create a task on a team group and assign it to all members of the team but have it be available to be marked as complete for all team members when one person checks it
1 vote -
Using 1 email to send fax
Customer wants that their fax number assigned to a call queue with multiple people in it received a fax, the email used for notification should be the same email that will reflect when they respond to the fax.
1 vote -
Platform used to send fax
There should be a way for us to check the platform that the user used to send the fax message.
1 vote -
Allow a role to see all users call notes
Allow a role to see all user's call notes. I would like a certain role to be able to see those notes across all users
1 vote -
is there any there's a method to have a user dial out from all main numbers? Currently it's designated only to Parent and whatever site the
is there any there's a method to have a user dial out from all main numbers? Currently it's designated only to Parent and whatever site they're assigned
1 vote -
is there any there's a method to have a user dial out from all main numbers? Currently it's designated only to Parent and whatever site the
is there any there's a method to have a user dial out from all main numbers? Currently it's designated only to Parent and whatever site they're assigned
1 vote -
Remove voicemail notification when enabling SmartNotes AI
Hello with SmartNotes AI is there a way to disable the voice notification when its turned on? We already have call recording turned on so it goes through two different messages saying call being recorded, then call transcript started which confuses the inbound phone call with the customer
6 votes -
Ability to forward text messages automatically to an email address
The customer wants to be able to forward text messages automatically to an email address.
8 votes -
Preview Received Faxes in App
It would be very helpful and time saving to have the ability to preview a fax in the app window when clicking on it, instead of having to do an extra click to open the fax. It would make reviewing faxes and finding important information much faster and efficient.
7 votes -
Ability to use a key press to leave a voicemail.
When calling into an IVR, have the ability for the caller to leave a voicemail if they don't want to wait in a call queue.
3 votes -
Send Order Confirmation with Shipping info and serial numbers via email
Currently, the only way to gather shipping tracking information and serial numbers for shipped devices is to do a manual look in the service portal. I would like to receive an email once the order status is changed to "shipped" that provides:Tracking InformationSerial numbers and their assignments to each line.This email option would be very helpful so that we can forward information to our installation partners once the order is shipped vs doing a manual lookup before a scheduled installation.
11 votes -
Disable Activation of Corporate Emails for Personal Accounts
To maintain compliance and end-user experience I propose disabling the ability to use a corporate email (ie. *@corporation.com) when signing up for personal RingCentral accounts. This would prevent potential data security risks associated with using company credentials outside the approved corporate use case. Implementing this change would help ensure corporate emails addresses are reserved strictly for official, business-related purposes and allow users to only use IT approved RingCentral accounts.
2 votes -
Assign extension to existing clients
Customer would like to have the option to assign an extension to their existing clients so they can dial the extension number to reach out to their clients instead of dialing the numbers
2 votes -
Call Queue Wait Settings: Maximum caller wait time in queue: Add an Option to Disconnect
Have an option to disconnect the call for this Call Queue Wait Setting:
-> Maximum caller wait time in queue2 votes -
Mute Pause/Resume Call recording announcement
The customer is requesting to have a feature wherein when you pause or resume the call recording during the call, there should have a feature that the announcement will be mute/turn off so that it will not be heard by other party of the line.
6 votes -
International SMS
have the sms enabled for international numbers
48 votes -
All Company #'s Available for SMS amongst multiple users NOT JUST operator extension
It seems SMS use of main company numbers ARE only accessible through the SINGLE dedicated operator. It would be very very helpful to have these numbers accessible for SMS capabilities across other users in the account. You are limiting a very important communications tool and feature to ONE user on the account when we have several users over several locations. either allow other users to have "OPERATOR" features or allow other users access to MAIN COMPANY numbers from the RC APP to sms directly. With so much spam these days, customers want to recognize who is texting them and they…
23 votes
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