9176 results found
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Key Template for Polycom VVX 311
Please add a key template for the Polycom VVX 311 so we can centrally manage speed dials and the function of the softkeys.
1 vote -
Poly E550 Expansion Module Limitiations
I have a bunch of Poly E550 phones I bought from Ring Central and I purchased the Poly Expansion module as well. Unfortnately, the expansion module doesn't really work because you can only add up to 48 total lines through Ring Central, although the module can include many more lines, up to like 100 or something much more. It is connecting just find with my E550 but because it's not on Ring Central as an expansion module option, it's not allowing me to use the full potential of the expansion module. Basically, the system is thinking I don't have it…
1 vote -
Allow patients to select option to continue communication in text
In Ringrx I could have the patient select a numbe, eg 2, to continue via text. They would get a text message and could continue to communicate with us. Seems like a basic feature and dissappointed I paid for a year and can't access that feature. Is it on the roadmap?
1 vote -
Copy or duplicate a custom rule
It would make sense to be able to duplicate a custom rule
4 votes -
Mobile number and SMS for France
We would like to be able to have a mobile number as a caller ID and the ability to send/receive SMS in France
2 votes -
Option in RC App to Restrict the App from using IOS Mobile Call Logs
To have the Option in RC App to Restrict the App from showing call logs on the Iphone regular call logs.
2 votes -
Wants to have a custom message when receiving incoming calls. When his customers will call the main number he needs to hear a message on...
... the phone for example: " " A to Z Residential. Customer wants to hear a message before accepting the call
1 vote -
Exit group text
I was added to a large group text using my work phone number. I would like to be able to exit this group text.
1 vote -
Allowing delegation group to RingCentral app
Delegated Line (BCA) is at the moment available for hard phones and it will be a great feature to add this to be available on app.
1 vote -
Taking calls while on dnd and also a better conference feature. and more scam protection
. So it auto fills with people to the conferance pro and standards. Lastly you guy still wont add a carrier lookup to each number which is rather troubling. I would like to know what carrier the scammers are using over VOIP lines
1 vote -
Add company column in Call logs and be able to categorize calls based on company name
In order for the company to categorize both incoming and outgoing calls for better reporting
1 vote -
Make the windows app and physical phone work as one
The app is limiting users without the ability to use a microphone and speaker on a PC. We need to ringout our physical phones to use click to dial and then we are tied to the limitations of the phones. We can not transfer calls through the app while on the physical phone. The Mitel softphone had this ability, the app and physical phone worked seamless with each other as with RC they are entirely separate occurrences.
3 votes -
Add another option to "Maximum Wait Time is Reached, send caller to"
Currently, the options are voicemail and external number, customers are requesting to add an option to choose another call queue or extension number.
2 votes -
Call queue management for Standard users
A customer for 18095148 has a request to have a call queue management for standard users in the Service portal. It would help the standard users know as to which call queue they are assigned to.
2 votes -
connect 1 user to multiple extensions. so we can track the flow of calls in different extensions
connect 1 user to multiple extensions. so we can track the flow of calls in different extensions
2 votes -
Log that shows when they turn their phone on DND, turn it back to available status
Log that shows when they turn their phone on DND, turn it back to available status.
2 votes -
Closed for Bank Holidays
It would be useful to have a option to mark business closed autoimatically on bank holidays rather than having to do a custom rule every time
8 votes -
further narrow the 'Message Panel' Column to give more space to actual messages
I switched to the new layout for the desktop app and noticed that the message panel column takes up an unnecessary amount of space on the desktop app. I would like to be able to further narrow the left column (message panel). It eats up a huge amount of real estate that would be better used for center column with the actual conversation (see attached). The same problem exists on the web app. I am only able to narrow it to about 1/3 of the overall screen - which is a total waste. I submitted a ticket about this (#18823765)…
1 vote -
Ability to add number to sms thread in progress
It would be beneficial to allow the addition of extra numbers to an sms thread, including the message history, without creating a new group text. If our CSR is messaging a customer and wants to loop in their manager it should be a simple addition and all history should be shared.
3 votes -
Ability to Adjust Message Panel
The message panel (Favorites, Direct Message) are still eating up about 1/3 of the app screen even after adjusting it to the narrowest option available. Looking for the ability or option to adjust it more to make it narrower to give more space to the expanded message column.
1 vote
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