12067 results found

1. Need to have background for polycom phones

   https://pp.s3.ringcentral.com/polycom/backgrounds/rc_320x240.jpg I would love to be able to adjust add company approved backgrounds for our polycom phones.

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2. Voicemail Escalation

   In Shoretel 14.2 and Shoretel Connect there used to be a scenario when a voicemail was not answered in so much time, it would escalate to another user (either emailing or dialing the user and saying "there is an unanswered message" or something like that. There was a ton of flexibility (probably more than needed as setting it up was sort of tedious) and you could control all the times, etc. It was handy for afterhours solutions, or if a manager wanted to keep an eye on voicemails, etc. Shoretel used to allow (and I mention them as I believe you purchased IP rights from them recently?) you to set up like 5 different or more scenarios per extesnion, etc. It was overkill (I could also demo this until we shut down our old system if needed). So, I think that is maybe too much, just having one escalation scenario would be nice, maybe with multiple users (or just one) and maybe with the option to select how long a call goes before it escalates (I think Shoretel could go up to 10 days or something, it was based on number of minutes). The other thing it was bad at though, was that the weekends were counted, so often escalations came Sunday night from a late in the day Friday voicemail, etc. So ruling out the weekends in the escalation would be a bonus. This isn't any urgent feature, but I thought it may be something useful to your customers. I had used it in maybe only 1/2 of a percent or fewer of all our users, but I could see some scenarios would benefit more from it. Administration and delegated overall Voicemail Box review would also help alleviate the need for our end, and I have a different feature recommendation already for that.

   In Shoretel 14.2 and Shoretel Connect there used to be a scenario when a voicemail was not answered in so much time, it would escalate to another user (either emailing or dialing the user and saying "there is an unanswered message" or something like that. There was a ton of flexibility (probably more than needed as setting it up was sort of tedious) and you could control all the times, etc. It was handy for afterhours solutions, or if a manager wanted to keep an eye on voicemails, etc. Shoretel used to allow (and I mention them as I believe… more

   8 votes

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3. Call Queue Accept Notification

   Customer want to have a notification showing on call queue member's RingCentral Desktop/Mobile app that was currently in a call if the new incoming call was already accepted and who accepted the call.

   5 votes

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4. View available/ export a list of extensions within the client tenant

   Suggestion from Banner client; request for an export or a view of available extensions within an organisation. CX mentions it is hard to easily see which extensions are available within their dial plan - this would be a huge win for them.Ideal would be to see list of available extensions within a BU, allow you to hover over and get the ability to select a different extension.

   8 votes

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5. Back up account settings

   We want to setup a save point in the settings of our online account that we can revert if in case we need to revert back the settings

   1 vote

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6. BT feature request: Number Inventory option in BT cloud work portal

   BT feature request: Number Inventory option in BT cloud work portal

   Details : Want to have the option for the Number Inventory via BT admin portal

   Current behavior : No option for the Number Inventory unlike RC admin portal

   Expected Behavior: To have option for the Number Inventory

   Brand : BT Business

   1 vote

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7. Call Log Visibility for Forwarded Calls from another carrier

   Feature Description: The proposed feature aims to enhance call log visibility within the RingCentral platform, specifically targeting calls that are forwarded from another carrier to RingCentral. Currently, users have limited visibility into the journey of forwarded calls, making it challenging to diagnose issues originating from the forwarding number to RingCentral. This feature seeks to address this limitation by providing comprehensive call log reports that detail the complete call journey, from the originating number through to RingCentral.Feature Benefits:Improved Troubleshooting: Enhanced visibility into the complete call journey enables users to diagnose and troubleshoot issues more effectively, leading to quicker resolution times.Comprehensive Reporting: Users gain access to detailed call log reports that provide insights into call forwarding activities, helping them track call paths and identify potential bottlenecks or points of failure.Enhanced Transparency: With transparent call logs, users can confidently monitor call forwarding activities, ensuring seamless communication experiences for all stakeholders.Streamlined Operations: By streamlining the troubleshooting process and providing comprehensive call reports, the feature contributes to improved operational efficiency and reduced downtime.

   Feature Description: The proposed feature aims to enhance call log visibility within the RingCentral platform, specifically targeting calls that are forwarded from another carrier to RingCentral. Currently, users have limited visibility into the journey of forwarded calls, making it challenging to diagnose issues originating from the forwarding number to RingCentral. This feature seeks to address this limitation by providing comprehensive call log reports that detail the complete call journey, from the originating number through to RingCentral.Feature Benefits:Improved Troubleshooting: Enhanced visibility into the complete call journey enables users to diagnose and troubleshoot issues more effectively, leading to quicker resolution times.Comprehensive Reporting:… more

   3 votes

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8. Ability to assign dedicated fax number to each number on auto-receptionist

   It will be very helpful if the customer will have option to assign a recipient on faxes per auto-receptionist.

   5 votes

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9. Team/Group SMS Feature for Clients

   We really need this feature so clients can text our "support team, customer service team, etc." and allow several people on our company team be able to view & reply to these messages.

   Nextiva just rolled out with this feature last month (Feb. 2024). Let's see it already RingCentral, please! Don't let Nextiva outpace you on features. They've been rolling out really nice back to back features in the past 2 months.

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   3 votes

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10. Request Documentation: Increase Inbox Storage Limit

    Currently, the inbox storage limit for voicemails and faxes in RingCentral is set to 200 items before automatic deletion. This limitation may pose challenges for users who require a larger storage capacity to retain important communications. By increasing the inbox storage limit, users can have greater flexibility and peace of mind knowing that their important messages are safely stored for future reference.

    3 votes

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11. fax coverpage

    To have an option to manually enter Recipient details when using default coverpage

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    1 vote

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12. Feature Request : Cisco 8851 to have the users appear as a list on the Corporate directory

    Feature Request : Cisco 8851 to have the users appear as a list on the Corporate directory
    Details : Having the option to display the list of users in the corporate directory instead of searching for each user
    Significance of the feature : allows to easy display on the user list instead of typing the name
    Current behavior : only has the option for Simple and Advance search and no option to display user as a list
    Brand : BT

    1 vote

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13. Show the original inbound display information in call queue overflow

    In a multiple-call queue set-up, they want to show the original call queue information displayed on the inbound call so that they can see where the call coming from. They can answer the call or decline the call based on where the call came from.

    7 votes

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14. Ability to add outdoor intercom devices for intercom feature

    Need the ability to add outdoor intercom devices, like CyberData 011186 SIP Outdoor Intercom device, to an extension to use the intercom feature instead of paging.

    4 votes

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15. Blank voicemail

    Blank voicemail can be sent to a user. The customer would like to have a feature wherein blank voicemail should be blocked by the system.

    3 votes

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16. Remove email notification to the users when adding or remove users in call monitoring.

    Remove email notification to the users when adding or remove users in call monitoring.

    22 votes

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17. Pause/Mute Recording Option for Internal Calls

    Would like the option to pause/mute recording be available to internal calls (calls between users of the same account)

    16 votes

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18. view / export SMS messages sent to and from the Ring Central platform for all users and extensions

    view / export SMS messages sent to and from the Ring Central platform for all users and extensions

    17 votes

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19. Print to Fax plugin or extension for RingCentral Web Browser App.

    Since the Print to Fax plugin is already available in the RingCentral Desktop App platform, it would be convenient for the customers if this plugin were available on the Web Browser Platform.

    5 votes

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20. Purchase UK Mobile Numbers

    We would like RingCentral to offer mobile numbers similar to what other competitors offer.

    7 votes

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