12703 results found
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Increase data retention for call logs more than 2 years
retrieve call logs back 2020 for billing purposes. We need to immediately add this functionality retrieve logs for more than 2 years
34 votes -
Customize Users to be included in Dial-by-Name Directory
It's better to have a option to customize users that can be included in a Dial-by-Name directory.
4 votes -
Ability to manually forward the calls waiting in queue to voicemail
Ability to manually forward the calls waiting in queue to voicemail
6 votes -
toggle to accept specific call queue for standard user
Have a standard user to toggle to specific call queue they are member of and not just the general call queue.
7 votes -
Site-based / group-shared address book
Site-based or group shared contact list. Very similar to shared external contacts, but the ability to configure multiple addressbooks and give permissions to users to access any or all of these.
4 votes -
Physical Site Forward button on desk phone
Need to make an "after hours" button on the reception desk phone that will put the site number to forward to the after hours extension. When they push the button, it forwards the site number to that extension.
We need to be able to change it at will on a DESK phone for weekends and special occasions when the office is on meetings, emergencies etc, we can not go to the website every time to change it.
Change it whenever we need it, by just pushing the button on the phone, we where able to do this on our old…
1 vote -
RC Super Admin to have view of Users Connected to Outlook 365 or Google Calendar & Contacts | Or, push from the backend of its connection
Customer is getting reports that some users are not seeing the contacts in the Outlook 365. Only to find out that the affected user did not connect the Outlook 365 calendar and contacts. He wants a view screen on the list of users connected to Outlook 365. Or, if he can push the connection of O365 from his end for all users, being the Super Admin.
5 votes -
Retain Custom Fax Covers
- Our users log into app.ringcentral.com using the Chrome browser. How can we retain custom fax covers that our users setup for themselves after clearing their browser cache (without having to re-add them all)? We use a mix of ChromeOS and Windows 10/11 OS's. When we clear cache, our users have to re-upload them all.2. Similar question regarding the RingCentral app on iOS devices. If we remove / reinstall the App, how can our users retain their custom fax covers?As per support: The customized fax cover is currently stored locally according to the design documentation. Storing fax covers in the cloud…
14 votes -
Remove/Disable Reply with Voice Message option on the Incoming Call Pop Up
Super Admin should have an option on the portal to disable/remove the Reply with Voice Message option on the Incoming call pop up on the RingCentral Apps
2 votes -
Pair More Than 4 Handsets to Yealink Device
One of our users will need to be setup with a Yealink set with 5 devices. Currently, there is only an option for Yealink with 4 handsets.
2 votes -
Optional voices to choose from when creating IVR menus
Currently we are using a 3rd party Application to create our greetings so that we use the same voice on all recordings
Is it possible for RC to incorporate this into its platform2 votes -
Option to assign the direct number of message-only extension as called number in the custom rule
When setting up the conditions for the custom rule I see there is an option called "Called Number" when I click that my only option is our main company number.
Looking for a way to get the message-only number as an option for "Called Number".
3 votes -
Customized waiting time settings in Call parking
It would be much better if we can customize waiting time settings in Call parking. Like an option to extend different waiting time
11 votes -
Remove permission to delete voicemails
To have the ability to restrict users from deleting their voicemail messages or set them to read only. Or another option would be an email notification sent to admins every time a user deleted their voicemail message so admins can check with them and have at least notification or documentation.
1 vote -
Ability to re-use email to set up another extension
- I need a user extension to be accessible by multiple users.
- They all have their own user extension and their emails are used for that, but they all need to sign into a separate account at different times
- Is there a way to do this?
- I can't re-use any of their email addresses it looks like for the two-factor log in
1 vote -
Refresh button to the RingCentral app
Add a refresh button to the RingCentral app, so users can update account changes—such as devices, numbers, or user details—without having to log out or close the app.
1 vote -
transcript when using Salesforece RingCentral plugin
Background: Agents will work from Salesforace events using click-to-dial function
Need: always enable transcript for every call. The preference is to remove an option to disable transcripts for the agents and make it default.
1 vote -
Text Message Add Reaction/ Like option
The SMS/ Text message feature is very useful, but the current implementation is very rudimentary. Modern messaging applications found on any mobile device, or apps such as WhatsApp, iMessage and even Google Chat have the option to react/ like a person's message. This is useful when you want to acknowledge that you received a message without actually sending a message back.Please see the implementation in any modern messaging app. You receive a message from someone. You can click on the message to add a reaction (heart, thumbs up, or other emoji, etc). This currently cannot be done in either the…
18 votes -
Download and Print SMS Thread on RingCentral App
Customer wants to have the ability to download and print SMS Thread options on his RingCentral Account for Legal purposes.
19 votes -
Call queue manager Analytic reporting
Admin that is set as Call queue manager should have the option to generate a report on analytics and include other users not just the member of the call queue
17 votes
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