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9677 results found

  1. privacy settings for Performance Reports to private, public, and shared, similar to what is available in BA.

    1 vote

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  2. It would be beneficial to introduce a feature allowing users to delete multiple messages or entire chats simultaneously, rather than deleting them individually. This would save time, especially for users who need to clean up or manage their chat history more efficiently.

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  3. Customer would like to have a feature other form of notification whenever there is a call to pick up. For example every 20 secs there will be a message that there is a call needs to be pick up

    1 vote

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    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  4. A feature where an announcement will be played advising the pending bill of the caller before it will route to an IVR where they have an option to press a key for payment or proceed to the call.

    1 vote

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  5. I would love to see gifs available in messaging.

    1 vote

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  6. We have set the members of our call queue Maximum concurrent calls per agent to 5 the feature works however, when if the user is getting a second call on the call queue the user can hear the ring from his headset to his app, we contacted support we were advised to go to settings> Audio> Ringtone and notification volume and also we were advised to disable the settings on the Presence "Ring my phone when any user I am monitoring rings" but this did not work for us, it would be helpful if there is an option we can…

    1 vote

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  7. ability to setup the SMS messaging on the operator so they can assist different users to get SMS from the Company's Main Number.

    2 votes

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  8. My idea is pretty straight forward. Us, as administrators of an organization on RingCentral should have access to manage Private / Public teams. As an administrator we should have access to everything within our RingCentral 'server / team' as we need to monitor our employees. I think this would be a great feature for everyone as we are confronted at this moment with this problem and there's no solve for it and I 100% was sure that there is an option which will allow us to do this, I honestly don't know how this is not implemented yet as I…

    2 votes

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  9. We need a way to determine if there is an issue within our network. Do you have a tool that we can install, and you can ingest pcap files for analysis? We have about 20 GB of call data captured over the past couple of weeks we need help analyzing. We are unable to analyze the data ourselves because it is encrypted.

    2 votes

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  10. Customer would like a feature that allows users to be automatically enabled for Automatic call recording without needing to do it manually.

    5 votes

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  11. DELETE MULTIPLE CHAT MESSAGES - Chat Messages are limited to 60 messages per folder. It would be helpful if we could delete multiple chats at a time.

    This feature is available for voicemails, calls, & texts already!

    3 votes

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  12. When on a current call and an incoming call pop up, there should be a separate window pop-up.

    4 votes

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    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  13. Customer would like to have the ability to use IVN as outbound caller id when making outbound calls.

    3 votes

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    New  ·  1 comment  ·  International  ·  Admin →
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  14. Call Queue Reporting

    We have multiple Call Queues all with different Freephone or NGN numbers, when called the call is then forwarded to our Call Queue of 12 Agents.

    If need be, the call is then transferred to the relevant department which is entered by a team member.

    Currently Analytics shows this as 2 calls taking place, being the call coming in and being answered by the agents, and then being transferred to the specific department.

    That is correct by design, however i would like to see this as being 1 call, from end to end. A potential client calling…

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  15. As of now once the email to fax is turned ON then customer won't be able to receive faxes via fax machine. Hope there would be an option to receive faxes both via email and fax machine simultaneously

    5 votes

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  16. The ability to block all outside incoming calls to limited extensions is extremely important. We use limited extensions with Algo IP Speakers and can't have outside calls coming into our classrooms.

    4 votes

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  17. They would like to include Cisco ATA 191 as a supported device for Multi-Devices especially if they're going to use it for faxing purposes

    5 votes

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  18. In the RingCentral app in Contacts, you can create teams and view members' statuses. For some reason in the RingCentral Teams Plugin, this option is not available. Would be great to be able to view those teams in the plugin as well.

    1 vote

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    New  ·  0 comments  ·  Contacts  ·  Admin →
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  19. Increase the 5000 text limit for SMS messages to a greater amount. Also increase the history length to greater than 180 days. 1 year or better.

    1 vote

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  20. 1 vote

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    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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