11301 results found
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SMS subscription option
Need to have an option where a customer can subscribe using text message where they can get updates using keywords
1 vote -
customize Live Reports
Ability to customize live reports. For instance, remove the call queue option
2 votes -
Caller information display on external mobile number
the customer would like to see/view the call showing the information of the call when he receives the calls on his personal number
2 votes -
Allow for outbound faxes being able to be sorted
Customer wants to know how to get the fax email come in by a specific name. They have about 2500 emails sent out to the same number, but don't have a way to search email for a specific client that they sent out. 2nd issue is that they have more than one company that use the RingCentral, but can only log in as one company at a time. Customer would like to be able to sort outbound faxes by name.
2 votes -
Option to forward all calls to an extension if the call queue is empty during business hours
It would be great to have an option to forward all calls incoming from a call queue to some other extension if nobody is opt-in to the queue at the time, during business hours.As it is right now, if it is during business hours and no agents are logged into the call queue (Say there is a meeting that they all had to go to in the middle of the work day), callers are left waiting until the "Maximum wait time" is reached before any action is taken. We would like there to be some "default" option so that callers…
2 votes -
Mobile app as default calling app when doing click-to-call in SFDC
Include mobile app as end point device that they can set as default in sfdc plugin settings for click-to-call
21 votes -
Ability to set fax recipient like in a custom rule
Like when I'm having a vacation, i want to set who's gonna receive the faxes in my company for a specific time and date. for example im out of office every wed and fri, I can set a custom rule where all of the faxes in my company will redirect to another extension only for that specific day.
6 votes -
Automated VM reply or announcement that the caller will be called back if voice call cannot be answered.
The customer would like to able to send out VM or announcements to their callers that was not answered. The VM or announcement will say that they will get a callback from the company.
1 vote -
Hide RC attributes for imported contacts from external directories in mobile RC App just like it's hidden on Desktop RC App
When a user search for a contact that is imported from external directory such as Google Directory and this user's contact unchecked the "Include user in Corporate Directory" parameter, the RC parameters are not supposed to be shown.The behavior is correct on Desktop RC App but it's not the case for Mobile RC App: the "extension" attribute is shown which is not supposed to be the case.
1 vote -
ability to change toll free number within the admin portal
costumer would like to have the option back to changed the toll free number within the admin portal in number inventory
1 vote -
Allow sending TFN number to show the correct number when sending faxes (Fax Account)
The customer have a fax account and only have a TFN number. They would like to have the ability to show that they are sending faxes using their Toll Free number.
1 vote -
Disable Ability to add another call while on an active call
Ability to disable the option to add a call while extension is engaged on an active call.
1 vote -
Total/count of calls in the app
Cx would like to have users to see the total number of calls/count they have per day.
1 vote -
Allow Forwarded calls to a different RingCentral account to be saved on personal voicemailbox
Customer would like their external forwarded calls to a different RingCentral account to retain to their original extension even calls are routed to a different RingCentral Account
1 vote -
Voicemail storage
Customer wants to have the option to use their Email instead of the voicemail box as their voicemail storage since the maximum limit of 200 is not enough for them and this would be a good idea for a company that receive a lot of voicemails.
1 vote -
Option to select multiple numbers in Inventory.
The account has 70 numbers that need to be assigned to Auto Receptionist and there is no option to select all. No other way just to have it assigned manually.
1 vote -
RC app call queue member status
Please add a feature on RC app to check the status of the users added on a call queue
5 votes -
2N Intercom SIP Call
Ability to have 2N Intercom phone call two user extensions simultaneously without delay. It works with call queue extensions that are configured with two user extensions but not when the 2N Intercom is set up to ring two separate user extensions at one time.
2 votes -
Ability to delete numbe from forwarded call settings
currently, the option is to change the number under forwarded calls instead of deleting what is currently setwhen the customer logs in to the web portal - Settings - Phone - Incoming Calls - Call rules & voicemail - Forwarded calls we can only change the number and there's no option to delete
1 vote -
Audo Dial (RingDown) feature for Cisco ATA191
The Auto Dial feature is not available in RingCentral in the admin portal for all Cisco ATA191. The auto dial feature is available for Polycom Obi ATA devices. We request this feature be added for the Cisco model.
6 votes
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