12090 results found
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Save the RC window size, placement, and config on close to use on open.
It takes me a few minutes at startup to get the RC window size, shape, location, and display mode set up. Suggest those be saved at close, and then used to display the window on open just like it was a close.
1 vote -
Fax Resolution
please add option to adjust attachment resolution
1 vote -
Phone Line Check
A kind of feature that would allow us to make sure our phone lines are working correctly? At the moment we're doing it manually, calling each line and making sure the call comes in, but is there any automatic process we could implement?
1 vote -
Attaching pdfs to the text messages
When quoting clients for insurance, I would like to be able to attach a pdf of their quote for them to have, and then message them the quote.
33 votes -
Call forwarding - Differentiate external/internal calls for forwarding
Currently you only have the option to forward to voicemail, play an announcement, forward to extension or forward to external number for missed calls. This applies to all calls regardless if it's internal or external. It would be great if the system could differentiate between internal & external calls and perform an action against each.E.g. internal calls are played an announcement/engaged tone. External calls are forwarded to a hunt group
21 votes -
Add better Apple CarPlay support
Currently the RingCentral CarPlay support is not great if you compare it to iMessage.It would be fantastic if the RingCentral app itself was made available in Apple CarPlay so that you could scroll through and see your contacts, see your texts, and click on a contact and call them, all from the CarPlay dashboard.Currently, only voice commands are supported, which isn't always very helpful. Currently, there is no way to look at a list of my unread or recently received messages and then reply to messages in an order different than the order they were received.If this change could be…
4 votes -
Custom Inbound Caller ID
Allow users / admins to change the way inbound Caller IDs appear on apps and phones. It would allow more flexibility in understanding who is calling and for whom.
8 votes -
Option to disable/remove the call queues from the contact list of a specific user.
Looking for an option to disable/remove the call queues from the contact list of a specific user. We don't want our users/employees to have an option to see the list of call queues.
2 votes -
Multiple recipients of SMS from IVR extension Direct number
Multiple recipients of SMS from IVR extension Direct number
2 votes -
Allowing users to select group SMS recipient from the contact list instead of typing the phone number/name
Please allow us again to select the recipient from our contacts list instead of having to manually type in their names or mobile phone numbers.
2 votes -
Ping Set up
Customer wants to have an option that if a marketing company called his main phone number and all of his employees is on a call assisting different caller, the call will be routed to a different marketing campaign and market company will hear a prompt that " no one is available to pick up the phone"
1 vote -
Switch calls from deskphone to app and vice versa
How can you switch and answered call from the Computer App to your Desk phone and from your Desk to to the Computer App? we have looked through the RC support resources but were not able to find the info.
9 votes -
Sync contacts from RingCentral to iPhone
to be able to sync contacts from RingCentral to iPhone
9 votes -
Porting process improvement.
Create a dropdown option for selecting carriers, once a carrier is selected, we will get specific steps for porting requirements specifically to that carrier, for example, Verizon has a special process wherein the customer should request a number transfer PIN when porting out services. This would help customers get the right information from their carrier to process their porting out request. helpful links:https://www.verizon.com/support/port-out-faqs/https://www.att.com/support/article/wireless/KM1447526https://www.t-mobile.com/support/account/transfer-your-phone-number#Transfer%20Your%20T-Mobile%20Number%20to%20Another%20Carrier
4 votes -
Ability for Queue managers to be notified when call is waiting
It would be beneficial for queue managers to receive a notification that there is a call waiting in the queue. A notification through the Avaya Cloud app or Office app would be great so that managers are aware that there is a call waiting and can take action quickly.
28 votes -
Export List of Phone Devices
I would like to be able to export my entire Phones & Devices inventory to CSV without contacting Support first. They can always generate it for me pretty easily, but it feels like this should be a feature included by default. I imagine it as an "Export to CSV" button at the top, by Add Device, which would let you filter out what to include in the device export file.
17 votes -
Phone registration Log (Deskphone)
If it is possible add a Phone registration Log of the desk phone on the admin portal. This will help the IT personnel identify what time the phone connects to their system
7 votes -
Restore collapsable message pane
The message pane containing favorites, folders, and conversations used to be able to collapse. This was incredibly helpful - especially in work from home setups - as it saved room on our screens. Currently, the message panel has a fixed minimum width.Let's restore the collapsable message pane!
10 votesOur product teams have captured this feedback, and are planning adjustments on the 7/10 release (23.2.35 web) to address this. Thank you! Update: These are now launched and fully rolled out, please make sure to restart your apps to see the latest version. If you have additional feedback after trying the latest updates that make the left panel sizing smaller width like the previous desktop app interface - let us know! -
consent option for TCR
Customer is not initiating any sms, customer wants to be able to register for TCR that does not include forms on obtaining consent to send smssince cx way is that everything is done verybally and the number is shared to him verbally
2 votes -
incoming fax
be able to receive incoming faxes even if the voicemail box is set to go to other users or call queue
2 votes
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