9149 results found
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history of direct messages
I would like to be able to expand my history of my direct messages to see most recent to older messages. Reason this would be useful -- if I forget the name of someone I had a direct chat with, I can look back at the list of people and find the person, click on them and the message history will be there.
1 vote -
Make Phone Numbers in the caller ID available quicker.
In freight sales we have to log #s with offers. If I miss the # while on the call, im forced to refresh until the number appears which wastes valuable time I can be answering other lines.
3 votes -
Announce error message instead of busy or engaged tone when a dialed number is disconnected or unavailable
For sales campaigns or business who depends on outbound calls, they may have phone numbers in their list that they need to call that are either disconnected, unavailable, or simply an invalid number. Most carriers would announce an error message depending on the status of the dialed number.
6 votes -
Disable DTMF Codes/Shortcuts
Hi,Could there be a way to disable DTMF codes? We have to test a fire alarm which includes pressing * when entering a code which then activates the DTMF shortcut rather than what we need the * function for.
14 votes -
Restrict users from changing the profile picture
As a business we need to have a common profile picture for all users, but currently as an admin we don't have the access to restrict the users from changing their profile picture. We could see a lot of users using personal pictures and other in-appropriate pictures, it would be useful if you could include the option to restrict user from changing profile picture.
6 votes -
Incoming Call Announcement - Press 1 - Disable for Queues
When you want to simultaneously ring non-RingCentral devices with your RC app, and you go to answer the call on that device, it will play an announcement to press 1 to confirm the call. You are able to disable that for your direct calls, but for Call Queue Calls, you cannot set the option to "never" or disable it.
24 votes -
Add "Missed Call" handling to Delegate Line Groups
Use Case: Financial Advisors have complex call flow requirements on lines with BCA. They need the option to roll missed calls over to another extension if they or their delegates are not available to pick up the phone to ensure the caller never has to leave a voicemail.Feature request: Add "Missed Call" handling to Delegate that allows them to forward missed calls to a different extension.
1 vote -
to remove the device contacts option from personal contacts via rc mobile app
to remove the device contacts option from personal contacts via rc mobile app as cx might accidentally mixed all her contacts from her phone
1 vote -
Ability to Create Button Speed Calls from RC WebGUI
On the Poly VVX-450 the only way to create button speed calls is to create it locally within the phone. I'd like to this this work within the RingCentral User/Admin WebGUI just like it is for Presence for other users. Along with other buttons, such as turning on forward for service calls to an after hours call center.
3 votes -
Custom Return Call Routing for Call Park Timeout
Most of our departments have centralized call routing in place, where calls come inbound into a central Call Queue, and we are broken up into multiple Company Sites based on physical / e911 location. If a user puts a call on Park and the timeout threshold is reached, it rings back to the station that placed the caller on Park. It would be very helpful if there was a way to build in return routing so that by site, we can designate either the caller returns to the originating station or is sent to a specific extension (such as a…
2 votes -
Generate a Report of Abandoned Text Messages
Sometimes , messages are received and read , but not responded to immediately. If it is followed up by many other received messages, then that message may be forgotten and buried in the list of SMS threads. There is currently no way to generate a report for text messages that have been received but have not been responded to. The idea is to generate a report (manually or automatically displayed in the admin portal), where the timeframe (ie. last 7 days, 14 days, or 1 month) can be specified and all text messages not responded will be listed. It would…
1 vote -
Categorize the calls received
CSR should be able to Categorize the call to a predefined set of call types. (Ex: General, account login issue, Task-A, Task-B). As and when the CSR is talking to the customer they should be able to quickly select the type of call.
1 vote -
Play an announcement before forwarding call to another extension
It would be great for our customers to know who their call is being forwarded to when an admin adjust a user's call handling setting to be forwarded to a co-worker. Adding a customizable announcement feature for fowarded calls would be benificial.
2 votes -
The ability to add contacts to an existing text conversation. Currently this ability is not available.
The ability to add contacts to an existing text conversation. Currently this ability is not available.
2 votes -
Adding an external number in the call handling under a call queue extension, just like the same feature under user extension.
Adding an extermal number in the call handling under a call queue extension, just like the same feature under user extension.
2 votes -
Custom Key Combination to turn off or on call forwarding on Polycom Deskphone
Ability to assign combination key to turn off or on Call forwarding setup on Polycom Deskphone
1 vote -
Add a filter button on the download all numbers
Hi teamCan we add a filter button on the download all numbers so that the customer can select which area code or location of the numbers they want to download?It seems that the only option on the Phone system tab > Phone numbers > All numbers > 3 dots is the download all numbers and no option for the customer to choose which numbers they would like to download.
1 vote -
Ability to align site name with pre-defined Cost centre in Admin portal
Currently, it's possible to move a license around in MVP for ease of reassignment. This becomes complicated when the license is moved to a user in a different Cost Centre to where the license was originally purchased/registered.This leads to a lot of clean up activity needed after on/offboarding, to ensure that the correct cost centres are being charged for the users within them.It would be great if, when reassigning a license, a prompt popped up asking whether this should move to the cost centre of that location too - and then that CC info could be copied onto that user's…
2 votes -
Outbound CLI Selection
Currently if a user is given permission to select what outbound CLI they want to present on an outbound call they have complete visibility of every CLI that is configured on the platform and can select any CLI.Within our RingCentral instance we have hundreds of CLI's allocated so being able to select the required outbound CLI is clumsy, prone to human error and not quick due to the volume of numbers we have. We also do not want to provide access to all outbound CLI's to all usersIt would be a useful enhancement if the user could be restricted to…
3 votes -
Add Inbound/Outbound event filter to the instant message event
The instant message event currently delivers a payload for new inbound messages that include the message details, meaning an additional api call to retrieve the message details is not necessary, unlike the message event. It would be useful to be able to receive outbound messages as well as an instant message event, especially for integrations in which users will also be utilizing the native ring central sms functionality within the portal.
3 votes
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