12092 results found
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add audio file in Park Location extension
The customer has a new MP3 audio file we would like to use when we put clients on hold/park line.
3 votes -
The RC mobile app should have a Wi-Fi only option
The Direct dial data options, should include Wi-Fi only
4 votes -
Option to modify caller id information
When calls are being forwarded, on the caller id - it will read "forwarded from XX" before displaying the incoming caller id, we would like to have an option to remove the forwarded from XX information as it takes time before showing the name of the person show is actually calling.
1 vote -
SMS notification system with an attachment
The customer is requesting if it would be possible to create SMS notification for an extension including the attachment attachment
3 votes -
Emergency Calling Notification
Display incoming call for emergency calls when dialed specific number or extension.
3 votes -
Priority on internal transfers over external calls
We have decided due to a customer already waiting to be transferred to another department or employee that those calls should be higher priority than a new inbound call. We could implement this in our NICE in Contact Scripting, but not on the underlying phone system. We'd like to have an option (with whatever flexibility deemed appropriate by ring central (but maybe controlled on a queue/extension/or site level?), to have the ability to toggle on or otherwise program that a transferred call gets a higher priority than an incoming new call. Also, if done at the extension level, it would…
3 votes -
The ability to automatically save received photos on the RingCentral App
The customer would want to have an option where they can automatically save received SMS/MMS that includes photos instead of having to download them one by one. Currently, their business requires sending and receiving pictures. It would be helpful for them to have a save button on the RingCentral App
1 vote -
Billing Admin Overview access
current behavior: Admin Portal for Billing Admin and Custom Admin does not have access to the Billing Overview. Visibility is only available for Super Admin Expected behavior: To be able to have access to Billing Overview with Billing admin or Custom Roles.
1 vote -
Add Search Feature for messages
Our company uses a private team to share ideas about work and communicate to each other. Ideas or points are shared - it would be very help full if a search feature were added to find these items. Sometimes these points are not pinned so searching back days or months is very difficult. Another idea would be add a search feature by date. So if an idea or example was addressed at a particular time then it would found easier. IE - tax information around tax deadline in April.
2 votes -
Security feature, Ability to enter a code before dial out from deskphones
To be able to enter a specific code to the phone before it can initiate an outbound call 1. Pick up handset, 2. Handset will request a code3. Dial special (secret code) 4. Caller will be authorized to make an outbound call
2 votes -
Block Outbound calls for specific departments/site
Be able to block certain users in different departments to have calls with specific phone numbers. Example, when you have two tier of sales. Make sure people that attract users to your platform are not calling our premium users.
11 votes -
Allow the admin to extend / manage the auto logout of RC App due to inactivity up to 30 days or more
allow the admin to extend / manage the auto logout of RC App due to inactivity up to 30 days or more
3 votes -
Call duration warning notifications
Many of our lower tier techs spend more time in calls and working on tickets than we would like, most of the time simply because they're stuck in a call and lose track of time. Having the option to enable alerts/notifications on specific users, groups, and/or call queues that would trigger and notify our techs in some way when the length of their calls reaches a set time limit (15 minutes would be ideal at their level) could very well help them stay on task and move along faster.
7 votes -
Add "Unsend" support to RingCentral Messaging
Use case: People make mistakes when typing and speaking. Feature request: Add an "Unsend" button in RingCentral Messaging that pulls a message back into its draft form. The "Unsend" button should be available for ~5 seconds before disappearingValue to customers: This will make communication easier and more natural for customers, giving them time to revise and update what they say.Competitive: "Unsend" is already widely adopted in email platforms today. Other communication solution providers have started adding this feature.
2 votesCurrently a "delete" option is available for messages that will serve this purpose! Are there additional use cases for an unsend versus a delete? Thank you.
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Send and Receive Pictures from the salesforce Integration
HiIt will be great to send a receive pictures from the salesforce integration, specially because of the texting capabilities from RingCentral, right now to receive the pictures you need to used 2 apps.Thank you
1 vote -
Adding an alert for sending fax if we exceed the limit for the size of file
Adding an alert for sending fax if we exceed the limit for the size of file
1 vote -
Ability to Display call origination for call queue without virtual line
Looking for an option to have the feature for call origination even if the call queue doesn't have a virtual line or number.
1 vote -
Allow to change Virtual Numbers / Direct numbers in admin portal
We currently can change a number with digital/MVP license in the admin portal but not additional company numbers/direct numbers. It would be helpful to have the option to be able to change your additional local numbers in the online account instead of contacting customer service.
1 vote -
increase number of caller on call rules within the admin portal have the unlimited capacity
cx wanted to add unlimited numbers on caller on call rules within the admin porta
1 vote -
SMS subscription option
Need to have an option where a customer can subscribe using text message where they can get updates using keywords
1 vote
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