12731 results found
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emergency flag
for Glip, Id like to see an emergency "@" mention so if someone "@" your name and its an emergency, the "@" would be in red rather than orange. Just like outlook with a "!" added to show importance above other glips.
1 vote -
Change Status from Outgoing Calls to Missed Calls if incoming calls was missed from the IVR
When someone calls the IVR and pressed a key to the IVR (route to Call Queue Extension) and the call queue member missed the call, it shows from the Apps that it is an outgoing call instead of missed. Which is very confusing. Should be tagged as missed call.
1 vote -
Searching and Extension Creation using a regex or wildcard format
I would love to have the ability to both search for extensions and create new user extensions via some form of regex or wildcard extension format. For example when creating a new user, we are asked to choose an extension number. We have specific roles in our organization we like to keep within the 7000 range of extensions. Currently, I have to go searching for the next availabe extension in that pattern.
It would be great if I did not have to go searching at all and could just enter something like 7*** or 7### and the system would assign…
1 vote -
ability to check the calls that did not hit our logs
customer would like to have the ability to check the calls that did not hit our logs.
1 vote -
1 vote
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1 vote
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BT Feature Request: Be able to use BT on Ring Door
Details: customer would like to user thier VoIP Phones for Ring Door
gnificance of the feature: They be Able to Answer / Open the Door for those who wish to enter since they are not always on the work shop to open the Door
1 vote -
Track the login/logout of an ext to the Call Queue
Customer would like to be able to check the login/logout of an extension on the call queue.
8 votes -
sort sent messages from different numbers
Sort sent/received SMS from different phone numbers under one account.
1 vote -
Turn users to be allowed to complete signup with IP originating from within lebanon
Turn users to be allowed to complete signup with IP originating from within Brazil. For account sign up
1 vote -
Limit users to forward calls to external number
Customer would like to be able to Limit users to forward calls to external number.
1 vote -
Ability to show the call schedule on caller screen
looking for an option to have a feature where callers can see on their end the specific schedule or available people who will answer the call and educate the customer that these features are not yet available on our end
1 vote -
Assign main line to more than 2 users
wants to have the feature to assign the main line number to more than two persons to receive the call.
1 vote -
Option to connect an application to a RingCentral number in receiving MFA
I have tried to reset the MFA in the admin account for the user and it doesn't do anything. I don't want it to go to the ringcentral app I want it to go to an MFA app if that is possible. like a 3rd party app you enter the mfa code into.
3 votes -
block incoming caller ID
I would like to block incoming caller id name and number for a single extn. in our legal dept for anonymous calls.
47 votes -
Add a Billing Alert/Notification Management to Indicate when a New Charge is Imminent
There already exists a notification for SMS usage which warns the customer that they have reached 90% of the monthly SMS allocation. The concern is that most products/services offered don't alert admins that they are trending toward overages, and instead simply charge the overages to the account.
The ask is to create alerts/notifications for all items that could potentially trend toward overages being charged. Ideally, there would be a way to manage these notifications such as:
Specify who will receive billing alerts
Whether these alerts come in via SMS or Email
Control over notification thresholds (ex. For X product,…5 votes -
New User Welcome Email Customization
When creating a new user, the welcome email does not provide the site number. Instead, it is showing the main company number. Can we have an option when creating a new user, add the site number to the welcome email.
7 votes -
Increase Number of Allowed Recordings
Increase Number of Allowed Recordings The current number of recordings stored by RingCentral per account is 100,000. This should not be the case for bigger companies. They should have the ability to opt for larger bandwitdth of recordings that RingCentral can keep and not just through the Archiver.
8 votes -
More efficient way to transfer to VM using the phone
Currently to transfer to voicemail on a physical phone requires several steps, While on a call, press the Transfer key.If your phone's default Transfer type is already set to Blind, proceed to the next step. Otherwise, press the Blind softkey. Enter *0 (asterisk zero) and then the target extension number.Wait for a couple of seconds for the transfer to complete automatically, or press the # (Hash key) to dial out.I suggest programming a softkey with the option to transfer to voicemail with a single press instead of having to go through multiple steps
14 votes -
Allow Custom Wallpaper on Cisco phones
Branding customization should be easily available. We can easily add wallpaper manually, but when the phone re-syncs, the RC wallpaper returns.
26 votes
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