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9677 results found

  1. Adding speed dial on presence without the system adding 1 or 0 to the number. When adding a number to the presence, it automatically adds 1 (US) or 0 (UK), need a feature where it doesn't automatically adjust the number.

    3 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  2. Whenever they are making changes to the users list department on the admin portal it doesn't sync the changes to the business analytics report.

    Customers need to re-create the reports to be updated.

    3 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  3. Need to have a feature for extending key presses for Presence especially with Polycom VVX 350. It currently have 6 keys but it would be much helpful if there is an extender for next page and there's a different assigned users for key template aside from buying an expansion module.

    1 vote

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    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  4. Call to be re-routed to a different Extension while Call Waiting is set to OFF.

    Current Behavior: If the call waiting is off on a user extension, it just plays a beeping tone and no option to redirect it to a different extension

    Suggestion: If a user extension is already engaged on a call and the call waiting feature is OFF, want an option to redirect it to a different extension

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  5. Currently when you apply a key template this overwrites any custom presence keys we have applied for the users. We would like to apply a key template without overriding existing presence keys.

    6 votes

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    3 comments  ·  Hardware  ·  Admin →
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  6. Ability to set up a missed call notification when a customer hangs up before entering a call queue

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  7. a pre-recorded clip that can place the VM to a perspective client. It's used to share messages clearly and strongly. Voice actors use it to get their point across well. It's used in many places like commercials, corporate videos, and online lessons.

    1 vote

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  8. Ability to disable prompt when forwarded to member with an External Number in the call que. Call should go through without member being prompted to click keyapd to accept the call.

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  9. I would like to be able to see myself on my computer screen while using presentation mode when hosting a meeting, so I can monitor my expressions and presentation style.

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  10. Admin added a custom role where user extension will not have access to user call recording.

    1 vote

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  11. For any received voicemail, it should be converted to text sent to mobile & another staff member.

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  12. When the Ringcentral number is called and answered on the user extension, if they need to transfer the call to an external number, the original caller ID number should still show up and not the phone number of the RingCentral user.

    1 vote

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    New  ·  0 comments  ·  Other  ·  Admin →
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  13. From RC App, when I go to Phone > Calls to check the call history, I want the Call and Text icons to be available. When I hover over my cursor to my External Contacts from Call History, it only shows Message and Video even if they don't use RingCentral App.

    When viewing the phone app and communicating with someone who doesn't have RingCentral, users want the ability to communicate directly (call or text) instead of being notified to encourage contacts to become RingCentral users.

    In the Voicemail, if someone just called and left a message. I would like to…

    3 votes

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    New  ·  1 comment  ·  Application  ·  Admin →
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  14. When you are logged into the Admin Portal. Click users, then see the new " Templates Applied to this user " Tab. This will give you the ability to add and delete templates and have a very quick representation to see what Templates are applied to that specific user and add or delete if necessary.

    3 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  15. the french local 09 numbers ex: +33912345678 , must be considered as local numbers in our dialplans as the 01,02,03, 04& 05 , not premium ones.

    the 09 numbers are free of charge (the only difference compared to the other local prefixes 01,02,03,04 & 05 is that the 09 numbers are non geographical). they must be all whitelisted as well on our SBC so that customers can reach them easily from any of our product REX, RCX, etc ....

    5 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  16. Including GPS coordinates in an Emergency address location within RingCentral is crucial for enhancing the accuracy and speed of emergency response. Here's why:

    Precise Location Identification: While a street address provides a general location, GPS coordinates pinpoint an exact geographic location. This is especially important in situations where:
    Addresses are difficult to locate (e.g., rural areas, large buildings, multi-tenant offices).
    The caller is unable to communicate their location clearly due to distress or an emergency situation.
     
    Faster Dispatch Times: With precise GPS data, emergency responders can be dispatched directly to the caller's location without needing to spend valuable time…

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  17. Admins should be able to setup a call queue in a round robin order. You used to offer this but now only offer Fixed Order or Longest Idle. We need "Round robin" for an incoming sales organization – Similar to fixed-order, except the list advances to the next agent on the list for the next call (for example, the first agent on the list receives the first call, and the second agent on the list receives the second call). Most ALL other VoIP phone services allow this setting in their call queues. This is critical to sales offices that are…

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  18. Summary
    This feature request is for the ability to configure outbound caller ID settings within the RingCentral admin portal specifically for MS Teams integration. The configuration should allow the main number or site number to appear as the caller ID when making outbound calls via MS Teams Direct Routing 2.0.

    Current Issue
    Currently, MS Teams Direct Routing 2.0 is experiencing a problem with outbound caller ID, where the desired main number or site number does not appear when making outbound calls. This issue causes confusion and inconsistency in communication for users who rely on the integration between RingCentral and MS…

    6 votes

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    2 comments  ·  Other  ·  Admin →
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  19. Creating a feature request on customer's behalf as requested which will allow users to have every call's transcription to be automatically downloaded on their devices

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  20. company with a different provider wants to forward their number that has intercom to Ringcentral number, then ringcentral number would be able to control intercom

    2 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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