12731 results found
-
Make an option in the admin portal to force RC mobile app logout only
Right now the only way to force a user to log out of the mobile app is to disable the extension which causes immediate logout on both the desktop and the mobile app. To avoid disruption we'd like an option to force log out only one one app or the other as well as both.
8 votes -
Turn users to be allowed to complete signup with IP originating from within Brazil.
After opening a case explaining that our users are being kicked off from RingCentral, RingCentral Support asked to add this idea here:"We're very sorry for the late update as we had to confirm our findings from our backend team about the cause of the issue and we finally got an update. It was due to the users not being allowed to complete signup due to their IP originating from within Brazil. We know that it shouldn't be the case but currently, that's the limitation that we have so we encourage you to submit a request for this on our site:…
1 vote -
Ability for agents to see their schedule Weekly.
Right now agents can only see their schedules by day in WFM and it would be helpful for them to see their schedule in a Weekly view.
13 votes -
RCCC Call Plucking
Avanti West Coast rail require new technology. Their old tech Cirrus allows them to tactically choose calls in queue by call plucking. This is a critical ask that is needed. If we cannot provide this we cannot win the deal.Call plucking is required during critical emergency where they have to speak to police, train staff etc. Calling numbers may vary. Ideal solution would allow within dashboard or within supervisor the ability to choose the call in queue they have to answer.Avanti chose amazon however they couldnt provide this solution and have stopped this project now.
17 votes -
Quick contacts should be in alphabetical order or have an option to manage
It will be useful because It will be hard if there are a lot of contacts added and have to search for them but if it is arranged alphabetically it will be easier to look for your contact
2 votes -
Disable prompt to press 1 when receive call on external phone number
Is it possible to disable the prompt to press 1 when receiving call on our extermal phone number when the call is coming from call que?
21 votes -
Feature request to have an option when the call is routed to a mobile number they will hear an automated message saying the call queue n...
...ame to press 1 to accept calls. The user extension that uses a mobile number will hear the name of the Call queue group when accepting calls on his mobile phone so that he can easily determine what call queue group the call was routed to.
1 vote -
Option in call queue inbound calls to show the contact information that is added on the report logs.
It works per user extension but not on call queue. it helps to determine the caller information
1 vote -
Allowing to use the main number as a direct number
Customer is suggesting to have the main number to be appearing on everyone's desk phone as if it's an additional direct number to all users
1 vote -
Set 5 random audios for greetings
Everytime a call come in, they can hear different greetings while connecting to the members, this could be quite useful for companies that have so many customers calling in.
1 vote -
A feature request so that we will have an option under call queue handling wait settings, to have unlimited wait time on the queue.
If this feature is activated when customers are waiting on the queue they will have the option to wait in the queue not sending them to voicemail so that they will not wait again in the queue.
1 vote -
App logs
If you have multiple numbers on your extension, it should show which number the client dialed in at the same time and still show the incoming caller ID. Inform this is available when there is an actual call, but on the logs it will just show the Caller ID.
1 vote -
see eachothers avialability while in queue
for shared workloads this is a necesary and useful feature. Our old provider has this feature as a base feature. When toggling into the queue, you could see who was logged into the queue and who was out by simply showing those members as greyed out. The is a simple yet very useful tool for managing call flows and adjusting schedules within sites.
4 votes -
Tiktop Integration
Tiktok is a primary mode of search and communication for whole generations. Allow RC to integrate with Tiktok the way it integrates with FB, Instagram, X, etc.
1 vote -
MS Tams and RC App Integration - Call Log Sync
When MS Teams is integrated to RingCentral App and the call is offered to both and is answered using MS Teams, it should not show missed on the RingCentral Call Logs in the App
1 vote -
Have all accounts in 1 contact list and dial between multiple accounts using extension only
Enterprise account (Federated)Have all accounts in 1 contact list and dial from 1 account to another using extension
1 vote -
Feature Request: Dual Voicemail Storage Integration
Feature Description: Currently, voicemails are stored either on Microsoft Teams (PBX) or the RingCentral server (RingCentral portal). The request is to enable the simultaneous saving of voicemails on both platforms for enhanced accessibility and convenience.Feature Implementation:Dual Storage Integration: Enable a configuration setting allowing voicemails to be saved on both the MS Teams (PBX) and the RingCentral server (RingCentral portal) simultaneously.User Configuration: Provide users the option to choose whether they want their voicemails stored on both platforms or prefer a single storage location.Seamless Syncing: Ensure that voicemails stored in both locations are synchronized in real-time, ensuring users have access to the…
1 vote -
Marketing Tracking
Hello, we want to be able to track our incoming calls with our different marketing channels. When we set up the account we asked that we have a different number set up for each that way we can track the origin of each call. So they set it up but it doesnt seem to work with our IVR system. How can we make this work?For example, we have a phone number we put on our yard signs and when they call it will come up on the caller ID as "yard Signs" but if we set it to go to…
1 vote -
Dial code/button to toggle Call Queues
We don't use an attendant during business hours. Calls ring through live. But we use an attendant at night. On our old on-prem system, we had an easy button on everyone phone to toggle "Night Mode" between our standard call queue setup and the attendant.In addition to making it easier to switch (we have non standard hours, so a schedule doesn't work), it also provided a visual queue since the button was lit up red when Night Mode was on.It would be nice to be able to do this with RingCentral hardware phones like our T54Ws.
3 votes -
Ability to Delete Calls and Messages in Bulk (rather than one by one)
I get numerous faxes, robocalls and the like, and would lkie to be able to simply select several and delete all at once. At present, you need to open each call, fax, message, and delete individually. Very inconvenenient and time-consuming, especially when unwanted calls are often
3 votes
- Don't see your idea?