9346 results found
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Add Adobe Workfront to ACO Desktop Application
Please add Adobe Workfront to the Application integrations on the desktop application
1 vote -
Job Title Being Displayed in Contacts
I am messaging to see if in a future update, it would be possible to list the Job Title of an individual in the Contact Display of RingCentral. I have a screenshot of the area that I'm looking to see if it can be added.
1 vote -
Add ability for notes connected to call log
for example, "tried to call applicant, phone number not working"
4 votes -
Caller ID: Restrict/Grant Access to Caller ID's Per User/Role
Ability for an admin to configure which outbound caller IDs are eligible for an end user to select. Example, not all company numbers, but just some, or only UK numbers and never the US company number, etc.
28 votes -
Have separate Prompts Library for each site
Two companies are being managed in one account through Multi-Site. The Super Admin will give access to one of the Users of the other company so they will have access to their IVR Menu. However, that User shouldn't have access to the greetings under the Prompts Library.
5 votes -
Customize Settings for Message Only Extension Email Notifications
The ability to customize what information is shared in the voicemail email notification to co-contributors of a message-only extension. For example, the ability to choose whether the caller ID is included in the voicemail email notification or not.
5 votes -
Allow replies to automated text messages.
I need to be able to reply for meeting confirmations, etc. that come from automated numbers.
6 votes -
Changing the type of ringtone depending on how the call comes in
Having a different ring when a call comes directly to their phone, vs when it is comes through the mainline number that has a call que set up to go to multiple different people? (i.e. if someone were to call my direct line or my extension directly as opposed to calling the main business number that has a call que set for it to ring to four different people until someone answers it so that we would by the different type of ring?
10 votes -
Receive missed call notification for delegated calls
It would be great to add the ability to received notifications for missed calls for delegated calls. Often the Executive assistant needs to return missed calls and if they do not have access to the notifications, it's very limiting.
1 vote -
Annual price disclaimer
“Your website gives the reader the impression that you pay per month per user with a minimum contract period of 12 months – it does not say that you have to pay the 12 months in advance
1 vote -
Adding a Direct Message (or set of Team Emails) using+ and entering email(s)
Sometimes we need to create a conversation between two or more people. Often, you can just cut and paste the email and click enter. The contact will then be added to the list of email(s) you wish to connect with (to intiate a discussion). This is the same for a direct message or group or team.The issue:Often a cut and paste will include mailto:abc@company.com.RC App will hate the "mailto:" prefix and consider it a bad email. Is it possible to simply trim/ignore the prefix automatically upon validation?
1 vote -
Being able to provision 2 or more Digital Lines on 1 desk phone
Being able to provision multiple lines under one phone so they may be able to receive and distinguish calls from multiple business/TN using just 1 device
3 votes -
I need a extension of call recording lasting longer than 3 months.
I am disabled and as a result I rely on my recording to keep up with the conversations I have with my customers. I can not do written due to my disability. Any chance RingCentral and make a special arangment for disabled people to keep the recording for one year instead of 3 months?
4 votes -
Set logon hours for access to ringcentral.
We have hourly staff who we would like to restrict access to RingCentral to only their working hours. Example staff member “Jane” can only access or sign in to RC on an access schedule M-F from 8 AM to 5 PM after. She would not be able to sign into RC any other time, including through the web and phone apps all access would be restricted to her working hours. Just like with windows in active directory, we can set a login schedule for users.
4 votes -
Different Ringtones for Extensions and Numbers
Would be great when someone dials the general company line and for instance presses 1 for Sales vs. if someone dials your number or extension directly for the ringtones to be different. This way when receiving the call I can tell if it is a general sales lead calling the company or someone trying to reach me directly and answer the call accordingly.
12 votes -
Add Status Emoji next to name
Would be nice to have a custom emoji next to a user's name so you know they have a custom status that is maybe hoverable. Currently you cannot see the status until you specifically click on their name. Would be a lot easier to just to glance the contact list/sidebar and see whether or not they're available and if not, hover over the emoji and see what their status is. The fewer the clicks, the better user experience.
8 votes -
For RingCentral Mobile app to have 'Set Messages/SMS to Read" button
Account type: RingCentral MVP PremiumA brief description of the business : naA high level description of the product or feature being requested: For there to be a 'Set Messages to Read' button/option that the customer can click on, for TextA typical use case scenario explaining how your business would use the feature: Customer would see the number of notifications on the app to show 200+ messages. customer could just click on text, set messages to read. Benefit of such feature: ease of use, business needNumber of Users and/or Digital Lines: 19 users / 8 lines
1 vote -
Option to disable iPhone Contacts on the RingCentral app mobile
Customer wants to have the option to disable merge iPhone Contacts on their RC app mobile when sending SMS on a number that is not added on their contacts.Customer is seeing "enable iPhone contacts" if they try to send SMS to a number that is not save as their contacts.
1 vote -
Uploading Contacts and Assigning it to Groups
The designated contacts under the group (admin portal) is not synchronizing on the RC App, the contacts on the group should synchronized on the RC App
3 votes -
Remove Minimum Threshold for Recording a call (<60 seconds currently)
I was told by support that call duration that are less then 60 seconds are not recorded. This minimum should be removed as all calls should be recorded when call recording feature is turned on. There can definitely be calls that have duration that are less then 60 seconds but still important for them to be recorded.
3 votes
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