9344 results found
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Build in the functionality to add a non-RC number (a cell phone number) to my account so that I can text out as if I were using the cell...
... phone number.. When I'm on my laptop I'd like to use RC as my communication hub. Having the ability to text someone that is familliar with my cell number (non-RC) is important. The text back and forth should show on my Androic phone and in ring central.
1 vote -
Allow automatic speaker to answer extension to extension calls
All users in our office use Polycom phones. When we dial each others extensions, the phones ring and must be picked up by the person receiving the call. With other systems I've used, it is answered automatically by speaker so the receiving person doesn't have to actually pick up the handset.
1 vote -
Enable SMS feature for a number upon port activation.
Escalations could be avoided if the SMS feature is automatically enabled once the number is ported.
5 votes -
add template for call queues
customer would like a template added so they can adjust call queue settings, like hold music, instead of having to go under each queue and change them.
8 votes -
develop an indicator in the text fields to acknowledge if an smsm/mms text was sent successfully
We are a Pharmacy and send many texts that are time critical to our patients.If we get a # that is not sms enabled (older folks/landlines) it can impact their health. Currently we cannot determine if the patient received the communication.
2 votes -
Automated text after hours
We would really love/need an automated text to be sent if a client texts us after hours. We would want them to know we received their text and someone can respond during opening hours.
3 votes -
Send .wav file from RC phone system via SMS
Send .wav file from RC phone system via SMS
2 votes -
Email to fax, let body of email be part of cover page
It's time you allowed the text in the body of an email sent to [number]@rcfax.com to be included as part of the cover page message to the recipient.
9 votes -
Ability to remove Company Contact
In the old RC app, we were able to remove company contacts ourselves. Now we have to ask Support to do it, which may take 5-7 days, and in the meantime the contact being removed can still see our interactions!
4 votes -
Shared fax for outbound sending
A feature that allows multiple users to be able to send and receiving faxes on behalf of a shared fax user. The multiple users would be able to send faxes with the cover page reflecting the shared fax user phone numbers and details.
10 votes -
Fax without voicemail
Apparently if you turn off accept messages in order to stop voicemails you also lose the ability to receive faxes.
8 votes -
Incoming Fax Settings
I would like to be able to have the administrator change the settings for the incoming faxes. We currently have one main fax line, but currently the fax line has to be connected to a user, and the settings are only available in the user's desktop application. There isn't a place for the administrator to change the settings on the admin portal.
4 votes -
Adjust app size for monitoring
the new app doesnt show caller id. the new app is to wide . the old app was about 3.5 inches wide so i could leave it up and monitor all my calls.
3 votes -
Bulk upload of message only user accounts
We have an equal amount of users with voicemail only extensions as we do DID users. Having the ability to bulk add these users would greatly improve the performance of adding these users to the RC system.
4 votes -
Would like phone to ring before reaching automated greeting
Would like the phone to ring before reaching automated greeting
2 votes -
Number to Email Format
I want to know how I can change my RingCentral number to email format for example on my Verizon line I was able to change line to email, so my customers can send email to my line.
1 vote -
Remove Extra Lines on Polycom Without Adding Presense
By default, the user line is listed on each line (4 times for an 4 line phone, for example). The workaround is to add presence for a line 3rd line, which the end user may not need, to remove the extra lines. This makes the phone screen very busy when and is not a good user experience when most users only need one line.The layout can be made much cleaner by logging into the Web UI as Admin and navigate to Utilities -> Line Key Configuration. Highlight the line and change "No. of Line Appearances" to the desired number, which…
1 vote -
Turn off touchtone/dtmf sounds when manually dialing in the app
When I manually dial a phone number in the Ringcentral app, the touchtone/dtmf sounds are annoying and unnecesary. It would have been cute in 1998.
13 votes -
Hello, I have an application in my dental software that requires a simultaneous ring function to display patient information on our work...
...stations. I was hoping to add a feature that when calls are directed into the que it will also ring to that external number as well. Is this possible?. we want that all members on the group will ring simoultaneous at the same time an external number
1 vote -
Make more individual groups (or teams) so I can separate my contact list.
I have realtors and customers. I would like to put realtors in a group (that is not on the same feed) so when I need to send text messages. Realtors are in their own group and customers in another.
1 vote
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