8303 results found
-
Audit Trail Needs to See User Status Change
Audit trail does not indicate a timestamp or event when a user is Disabled. This is necessary for Tegna. APIs do support subscription to this event.
6 votes -
On Hold Times Upgrade
WE would like the option to have a more time limit to when someone is placed on hold. We are a travel agency that will have multiple things to do. If we call an airline and they put us on hold for 2-3 hours (yes, this happened in Covid) we want the ability to flip and call a client on another line, then go back to the other hold line. Right now is not ideal. The system just cuts the person on hold off.
1 vote -
Allow meetings with teams to be scheduled.
Most of the time, managers want to have meetings with their teams. They also want to be able to schedule these meetings in advance. Almost ALL other meeting apps have this feature, it's nothing new.
1 vote -
Reference number on sent fax
Hi,There should be some sort of auto generated reference number on sent fax from which it can be tracked.When sent multiple faxes to some client and we need to point to one specific in it, there is no easy way.
1 vote -
Intercom use within a shared line
We have a customer who has a single shared line with 8 phones. They need two way communication (intercom) internally on their shared line. Is there anyway we can get internal shared line intercom functionality? There are 8 phones in this group with a total of 4 lines. If you think about the way landline phones work if they pickup a phone on line 1. Then a second user picks up another phone selects the same line. That functions as a two way communication with both users being able to talk on that line similar to how intercom would work.…
3 votes -
incorporate an auto update on the outlook calendar if meetings are scheduled on a mobile app
incorporate an auto update on the outlook calendar if meetings are scheduled on a mobile app
2 votes -
Automatic call recording for all incoming calls (including transfers and parks)
When calls are transferred or parked, the current experience is that the recording does not continue on the next leg if a customer selects to use private park to park calls and pick them up from other phone locations.
10 votes -
Allow individual users to use RC Credentials when SSO is enforced for others
Some customers need the ability to authenticate a custom application for server-side connection via password-flow. However, when they enforce SSO on the account, this option goes away. If a single user in the account could authenticate via RC Credentials while the rest of the users are enforced for SSO, this would solve the issue.
9 votes -
Add a "Call Pop-Up" for Ring Central App when not on the foreground
Skype had a sweet feature where calls would appear in a pop-up window on the lower-left of the screen. This would be a nice feature to have, as many times the Ring Central app is minimized in the background and hard to find/answer calls on short notice. The pop-up allows for substantially faster response times to calls, whether its an accept or decline, so that the call can be picked up or rotated to another user in the queue more rapidly.
8 votes -
Automated calling of phone numbers one after the other
Is there a feature where I can set up RC to continuously call a series of numbers and if someone answers the phone call, then, it gets connected to one of our live agents?
1 vote -
Ability to pickup existing park lines in the RingCentral App
When our users place a call on a park line using a desktop phone, we cannot pickup the parked call using the RingCentral App.
1 vote -
Multiple Folders within Contacts to organize contacts
Multiple Folders within Contacts to organize contacts . I have current clients, real estate agents, Insurance agents, past clients and many others and it would be nice to have them sorted into different folders
1 vote -
10 votes
-
allow commas or pauses in forwarding number field, to be able to forward to a conference bridge.
we need to ability to forward a user to a conference bridge, for an easy one click to a crash bridge.
5 votes -
Multiple Email address field
It would be useful to have 2 email addresses available under the company contact instead of just one. The purpose of the 2nd email is to allow the user to be reached at an alternate email address, if needed,
2 votes -
Add Polycom VVX10 and VVX250 to be compatible with RC Persist
Customer is looking at the RingCentral Persist product for site survivability and wants to use the Polycom VVX 150 (for Common area phones) and the VVX250 (for user phones). Currently Persist only supports the Polycom VVX350/450
2 votes -
Call Queue Greeting not count towards queue time
I would like the call queue greeting to play before being transferred into the queue and not calculate as part of the time being in the queue. Right now, the time they spend listening to the "greeting" calculates in the average speed of answer.
2 votes -
Logged in support experience for premium support customers
It doesn't need to ask us for our account number.Having premium support takes longer to get to because we go through regular support just to be told we have to wait for a premium support agent. Start us in premium support. We're signed in, you know we have premium support.
1 vote -
Enumerate a limited number of users to reduce page load times
We have a large account and as we add more users, the users page loads so slowly because the webUI enumerates ever user in the system. Could we eliminate virtual extensions from the search and reduce the user enumeration to 500 and load only the next 500 when requested by clicking next page?
1 vote -
Ability to provision 3rd party non supported phones for BT accounts
Non supported phones are not allowed to be provisioned manually on BT Cloud Works account
3 votes
- Don't see your idea?