13256 results found
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The intention is for the call to stop ringing for a user in the call queue group once the call is silenced.
The intention is for the call to stop ringing for a user in the call queue group once the call is silenced.
1 vote -
Send a text message to phone calls that do not leave a voicemail as a form to follow up on the miss call.
When you receive a phone call from a stranger and they DO NOT leave a Voicemail, it would be nice to have an automated system in place to text that number with a message like.
Hi, this is XXXXX with XXXXXXXX. I noticed I missed your call. If I can help, please reply to this text, give me a call back, or schedule a convenient time to meet through my website: www.XXXXXXXXXX.com. I look forward to speaking with you!
Essentially creating a rule for missed calls using text.
1 vote -
use company greeting on in all site and not just the main site
use company greeting on in all site and not just the main site
1 vote -
Call hunting
But the customer said that's not what they want. What they want is for calls to the main company number to ring ext 103 six times, then go to voicemail. The only time they want ext 102 to ring is if ext 103 is already on an active call. They don't want ext 103 to be skipped just because it was recently in use or just hung up — only when it's actually busy. And if ext 103 simply doesn't answer, it should go straight to voicemail, not ring ext 102.
1 vote -
Control how fast text message sent out
Ability to control/set how fast text message sent out
7 votes -
Immediate Busy Signal in a Call Queue
We would like to request a call queue feature that automatically plays a busy signal to any subsequent incoming caller once the first caller has been answered and the line is in use. These additional calls should immediately bypass voicemail, call queueing, and forwarding options, ensuring callers clearly understand that the line is currently busy.
1 vote -
Enable call recording for the whole company not just per sites
Enable call recording for the whole company not just per sites
1 vote -
Option to remove the required timestamp and comment with ACE Scorecards
Option to remove the required timestamp and comment with ACE Scorecards
1 vote -
Allow managers the ability to sort call recording library by extension (and/or user) who answered the call.
Allow managers the ability to sort call recording library by extension (and/or user) who answered the call.
1 vote -
In workflows, add an action to send callers straight to voicemail based on criteria.
I'd like to screen calls based on if they have a contact record, and if so, certain criteria on that contact. If the caller doesn't meet that criteria, send them straight to voicemail.
1 vote -
Default Holiday Schedule for Sites and Call Queues
Create a default holiday schedule for Sites and Call Queues for most major holidays in the USA.
Shouldnt be a reason why we have to create a custom call handling schedule each year for something minor like Holidays.
1 vote -
Separate Call Queue and Direct Call Routing
Ability to configure different devices based on the type of incoming call.
Current Requirement:
The customer would like the ability to have:Call Queue calls: Ring only the user's desk phone.
Direct calls to the user: Ring only the user's RingCentral mobile app.
Requested Functionality:
Provide a configuration option that allows administrators to define which endpoint should ring based on whether the incoming call is from a Call Queue or is a direct call to the user.Business Need:
This would allow users to distinguish between queue-related calls and direct calls, while ensuring that each type of call is routed…1 vote -
Archive chat groups in Ring Central app
I would like to have the ability to archive a chat group so that it cannot actively be used, but we don't lose the chat history. All archived chats should be able to be searched and be available to look up data, but not be able to post new messages in an archived chat group.
1 vote -
google drive share
With the new restrictions on global document sharing, it has become vital for RingEX to propose an option to share google drive documents automatically in group conversations.
UC1: A team member pastes the link to a gdrive document. RingEX automatically detects that some group members do not have access. It proposes a share button with the aliases of the first 2-3 people who do not have access to the document.
UC2: user clicks the Share button -> document shared with all the members of the group.
UC3: User receives out of band notification stating if the share succeeded or not.…1 vote -
Message Data Export on ringcentral free account
Allow Super Admins on free accounts to export message data, eliminating the implicit requirement for a paid plan.
Current RingCentral documentation states that exporting message data requires Super Admin privileges. However, it does not explicitly state that this functionality is restricted to paid accounts.
Admin and compliance visibility should not be gated strictly by account tier when administrative rights are already present. Providing basic data export options to Super Admins on free accounts—even with standard rate limits or basic formatting—would greatly improve transparency and administrative control.
1 vote -
Ability for AU DLs number to support SMS
Ability to convert AU digital line numbers for use as mobile numbers to support SMS/texting.
1 vote -
Future Date Conference Phone Calls
I need to schedule a phone conference call for a future date and time using RingCentral's standard conference calling feature. I do not want to use RingCentral Video or create a video meeting—I only need an audio-only conference call that participants can dial into at the scheduled time. I'm looking for a way to set this up in advance instead of having to start the conference call immediately when it's needed.
2 votes -
Remote Microphone Transmit Gain Controls for Mitel 6930 IP Phones
Directly Resolves Outbound Low-Volume Complaints: External callers routinely complain that employee volume levels are too low on their side, making it incredibly difficult to hear the company representative when calling into a Mitel 6930 IP Phone.
Eliminates Localized User Configuration Overhead: Because the RingCentral Admin Portal currently lacks backend audio gain controls, employees must manually navigate physical desk phone hardware menus to fix this. This creates a disjointed user experience and drives up internal IT support tickets.
Empowers Admins to Standardize Call Quality Remotely: Providing administrators with a way to remotely push microphone transmit gain overrides via centralized settings templates…
2 votes -
auto tagging
Disable Automatic Resolved Tagging & Retain Message History
Please add an option to disable the automatic "Resolved" tagging for SMS shared inboxes. Additionally, ensure that the conversation history is not removed from the message thread once a message is marked or handled. Users should be able to maintain a continuous view of the message history without it disappearing.
2 votes -
Discard Voicemails Containing No Speech
Currently if a caller disconnects during a voicemail greeting, or shortly after the message beep indicator but there is no speech, we generally still register this as a voicemail and notifications are subsequently sent.
This causes notifications to be sent for voicemails that contain nothing, causing additional admin overhead.
Suggest that detection is placed for scenario of a voicemail containing no speech, and if no speech is detected, the voicemail is discarded.
4 votes
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