13009 results found
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Rework Caller ID
Caller ID is very segregated at present.
Suggest that by default, any user within an account should be able to use any Caller ID on that account, regardless if it's a company number, site number so forth.
This should be paired with an extension level ability to allow/disallow Caller ID.
Current state, if a user is not part of a queue or a particular site, they cannot use Caller ID attributed to those objects outside of their "bubble". One workaround is that the number is pointed to auto receptionist and a custom rule put in place; this adds administrative complexity…
2 votes -
View Missed Calls for Monitored Users in Call Monitoring Presence
Allow users with Call Monitoring permissions (e.g., assistants, supervisors, managers) to view missed calls and caller details for the extensions they are authorized to monitor directly within Call Monitoring Presence.
The customer uses Call Monitoring Presence to supervise and assist other users. When an assistant steps away from their desk, they would like to be able to review any missed calls received by the users they monitor and identify who called without requiring separate access methods or additional permission
1 vote -
Add the ability to include and download MAC addresses in the User List report, alongside existing user information.
I would like to run a user list with first name, last name, extension, DID, location, and MAC address assigned to the phone.
8 votes -
move direct message to shared inbox
Move messages from direct tab to shared inbox
3 votes -
Call Display visible when calls are transferred from Reception
Currently when a call is transferred to an agent from Reception you are not able to see the call display number, you can only see "Main Admin". It would be helpful for the person who is receiving the call to be able to see who is calling.
26 votes -
Regarding Voicemails
Regarding Voicemails (VM): I have multiple employees who return voicemails and I do not want them erased. Currently, there is no feature or way to document when a VM is "completed" or "returned" or "left message with". I would appreciate something like this be added. Thanks
1 vote -
Display Location/Business Name on Voicemail Messages
Description:
Customer is requesting an enhancement that allows voicemail messages to display the location, business name, or phone number that the caller dialed.The customer has multiple locations/business numbers and currently can identify the location when receiving live calls because the incoming call displays the number being called. However, when a caller leaves a voicemail, the voicemail notification/message does not indicate which location or business line the caller was trying to reach.
Business Impact:
Without the called location information, users must manually determine which location the voicemail belongs to, which can create delays in responding to customers and increase the…1 vote -
Select users bypass all call recordings
Please add being able to select certain users to by pass all call records no matter who they call.
Especially internal calls, if the CEO or Owner call someone there calls shouldnt always be recorded.1 vote -
Be able to whitelist more than one number at a time
Please make it be able to whitelist numbers more than one at a time in Spam and Block numbers.
1 vote -
Easy Deskphone migration
Migrating a deskphone from a disabled account without having to reactivate or request for releasing the device.
1 vote -
Add Number for User Based in Philippines
One of our franchise operators wants to assign a Ring Central number to his administrative assistant. This person's phone number is +63998-***-XXXX which appears to be in the Philippines. The email address is x.xxxxxx@xxxxxx.com. He wants this person to be assigned a number with a 407 area code. Can I do this?
4 votes -
Customizable IVR Prompt Repeat Count or Additional Key Press Setting
The current RingCentral IVR configuration enforces a hard-coded limit of three (3) prompt repetitions when a caller enters no action (i.e., no key press is detected) before the system executes a final action (e.g., disconnecting the call or routing to the next destination).
Please introduce a new, configurable setting in the IVR/Auto-Receptionist setup that allows administrators to change the number of times the prompt repeats before executing the final action.
Or add an option to skip the IVR or route the caller to an extension if they hit pound (#) or star key (*).•Expected Benefits
- Improved Customer Experience: Allows…
7 votes -
Add the option to route calls to voicemail for Spam call handling
Add the option to route calls to voicemail for Spam call handling
1 vote -
Ability to customize how the system says users' names in dial by name
RingCentral system is mispronouncing users' names, in Dial by name which comes across as unprofessional. The system should allow customization of name pronunciation, especially for unique or uncommon names, to ensure names are spoken accurately and provide a better user experience.
1 vote -
Ability to enable video call recording while answering a call queue call
Screen Agent is working when you subscribe to Contact Center. We wanted to enable a feature where, when a user/extension receives a call queue call ( REX License), they can enable video call recording using their RC app.
1 vote -
Voicemail envelope playback; Incude the caller phone number
Voicemail envelope playback; Include the caller phone number
Currently happening:
VM playback states the date and time of the call, but not the caller's phone number.Sample VM call via email:
Dear Reception main,
You have a new voice message:
From: RINGCENTRAL (650) 918-5352
Received: Wednesday, July 22, 2026 at 9:57 PM
Length: 00:07
To: (778) 654-7732 * 102 Reception mainVoicemail Preview:
"Hi, this is Ritsi from RingCentral doing a test call on your voicemail. Thank you."***On deskphone playback, it only plays the date and time July 22, 2026 at 9:57 PM, from "RingCentral" instead of the (650)…
1 vote -
Custom filter for contacts
Custom filter for contacts where you can filter using custom 'notes' in the desktop/mobileapp
4 votes -
Download old SMS
Ability to download SMS that was deleted when it reaches 5000 as per Data Retention
2 votes -
App Speed and Efficiency
Long delay in connecting to a call and updating app should be more seemless, have to delete and reapply with each update.
2 votes -
AI Transcription can be shared
The customer is requesting the AI transcription to be able to share same as AI notes
2 votes
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