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  1. Currently, there are tons of fax cover page templates we can choose to use, however we can only enter the number of whom we're sending a fax to. The current cover pages do not allow us to enter a name or a company and it looks unprofessional. I don't understand WHY this is a problem in the first place, but it seems that it is according to RC reps. If you provide simple templates, the least you can do is allow us to edit them.

    1 vote

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  2. Announce call queue name first before answering the call. This feature is only working when you have the call queue member's call routing set to answer with an external number and not when set to answer it with an App only.

    5 votes

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  3. It would be great if we could customise how the sync presence between Microsoft teams and Ringcentral works. At the moment you are locked into a state whereby anything other than 'Do Not Disturb' in Microsoft teams still allows incoming calls to reach your extension number in Ringcentral. I believe it would be nice to customise how the different states in Teams change the states in Ringcentral. For example, setting it so that a busy state in Microsoft teams also changes the Ringcentral state to 'do not disturb'.

    4 votes

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    New  ·  1 comment  ·  HUD & Presence  ·  Admin →
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  4. Using the Plug-In 'Ringcentral for Outlook' you can create and send a meeting invite to one or more contacts in your Outlook. You can start a phone call to an Outlook contact directly from the Plug-In too.If you are creating a conference invite short-term it would be very beneficial to see in Outlook the RingCentral the presence status of the invitees.

    51 votes

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  5. Fax Confirmation to state "Successfully Sent" (not just sent)

    8 votes

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    0 comments  ·  Fax  ·  Admin →
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  6. would like to set up a ringtone to identify if its regular call or transfer call

    2 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  7. I have business hours set on RC so that calls will go straight to VM after hours it would be great if there is a way to set DND for the SMS

    2 votes

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  8. I have business hours set on RC so that calls will go straight to VM after hours. How do I restrict text messages from coming through after business hours as well?
    I have talked with a support however the option for SMS schedule is not yet available it would be helpful if there is a way to schedule SMS traffic with the account

    2 votes

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  9. As of now, only the Super Admin, while using the RC mobile app, can toggle between their user phone number and the company main number for SMS'ing. We would like to have many non-super admin users (inbound call reps) be able to see and respond to SMS communication on the company main line. This way, the first person available can address the matter in the SMS most quickly.

    9 votes

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    2 comments  ·  SMS/Text  ·  Admin →
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  10. The customer found a knowledge base article explaining how to print a message thread from the RC app. However, this feature is not currently available in the app. The customer requires the ability to print message threads for legal purposes and would like this functionality to be implemented.

    1 vote

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    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  11. As ISDN and analogue lines will be phased out by major EU carriers. We need to provide a different PSTN backup via the Persist Gateway for users. We would need the possibility to use a SIP Trunk instead. The SIP Trunk should offer straightforward IP connectivity and the option for a registration type of SIP Trunk.

    5 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  12. auto delete SMS after a day on a user level

    or SuperAdmin capability to manage data retention policy for a user level

    If you log in as SuperAdmin on the RC App> click on Settings > Administration> Messaging> Manage beside Manage data retention policy, you can set it to delete after 1 day. This will delete other messages too like voicemails and faxes.
    This however would apply to all users for the account so possible we can apply this to only one user.

    8 votes

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    0 comments  ·  SMS/Text  ·  Admin →
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  13. This request aims to enhance the management of SMS numbers to minimize issues with blocked messages. Users have reported difficulties when numbers are not registered with active campaigns, leading to service disruptions.

    In this case, the number was used prior to being added to a campaign, resulting in a block. Although it functioned after being registered, it will remain blocked for at least 30 days due to prior usage.

    We propose developing a system that automatically checks and registers numbers, along with providing notifications about their compliance status. This enhancement will help reduce disruptions and streamline the management of SMS…

    2 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  14. Please have an option to send bulk SMS using mobile app, currently it is only available using desktop app.

    2 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  15. It would be great if users can send SMS from multiple numbers on the account just like how you select the Caller ID when making an outbound calls

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  16. Neither the Automator (beta) or the RingEX APIs allow you to respond to an incoming SMS message using the recipient's phone number unless the automation or application is running as that user. Sending a confirmation of an opt-out request (STOP) from a different phone number is confusing to the customer and doesn't leave any clues in the user's SMS history. The response should come from the user's phone number and there is no easy way to set that up.

    Also, there should be opt-out tracking within RingEX so that if a user attempts to text a customer who has previously…

    5 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  17. Request to used other extension Primary number for Outgoing Fax, to have the access to switch the outbound faxing not limited from main number, company fax number, customer want to used other primary number from other extension within the company.

    2 votes

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  18. We'd like to be able to set up our user extensions to ring back to the receptionist team rather than go to voicemail by default, such as when on DND, are on another call, or for any reason can't answer.

    Right now we can do this by setting "If no one answers" to "Forward the call" back to reception.

    However with the "If no one answers" setting is set that way (to anything other than "Send to voicemail"), the voicemail box is effectively disabled, so when a caller specifically requests to leave that extension a voicemail, the receptionist can no…

    2 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  19. The option to have a call queue stay in sync with changes to the work hours of a site. Currently only creating a new call queue will copy over the current site work hours but changes to the site work hours don't reflect in the queue. This results in us having to go into every single queue to change hours. It would be much easier if we could just change the work hours in the site and have those changes reflected in the queues.

    2 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  20. Customer request to get forwarding extension only for the customer,
    customer want to have a forward call only with out license to limit the charges they pay for the business

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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