9341 results found
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Copy phone number of ACTIVE caller
Currently we can only copy the phone number of the caller once he/she has hung up using this method (see gif) It would be great if we could simply copy the number of an active caller. A simple "right click on the phone number calling you" and "copy" is all that is needed.That way we can get the client's phone number into the CRM and see if they already have any account with us and we can then help them accordingly. Currently the manual "type out the clients number" means longer times (not a simple copy n paste) and possible…
4 votes -
Paging for limited extensions
All phones should be able to send a page in case of emergencies not just full licensed users. This is currently limited to only licensed users. Add limited extensions to the list for paging out of box.
6 votes -
Contact list sorted where numbers come before letters
Contact list sorted where numbers come before letters.
1 vote -
Able to share RC App via screen share while in an RC app video
I need to be able to train agency staff on the use of RC app and troubleshoot as problems arise. It is very challenging now, due to the fact that when you share your screen when in an RC app meeting you are unable to actually share the RC app itself. Therefore the meeting participants cannot see what I am doing.
1 vote -
expand search function to find text used across RingCentral
I was looking for a specific email address that received information. However, I didn't know where the email was used and where it was set up. If the search function would allow searches for specific texts across the site, I could have found the menu where the email is used and delete it / modify it
3 votes -
Sync VM notification email with RC VM status
A user receives an email notification of a VM in RC. If users listens to the VM in RC, that is, change from unread to read, change the email notification in user's Outlook to read.
5 votes -
Access and manage Queue Voicemails from within the RC App
Hello RingCentral Dev team,Please migrate the functionality from https://service.ringcentral.com/.../messages/ page, to the new Windows and Mac RingCentral GLIP App. Enable the Queue Managers to listen to and delete queue voicemails right from within the same app that they use to access their personal voicemails. This would be an invaluable addition and keep them working within one unified app.Please and thank you!
12 votes -
Setting to auto generate unique Audio Conference Calling participant code
I have a law practice that deals with super sensitive client conversations and HIPAA communications.The audio conference call feature has a fixed number with a fixed participant code to access. I know this can be reset through the portal, but I would like to request a setting that automatically resets the the participant code after each use.If a past client, or anyone else, has the fixed participant they could theoretically listen in on other clients future calls which exposes any ring central users who owe a duty of confidential to huge liability.
2 votes -
Ability to backup files (not just messages and notes)
We rely heavily on this app for communication, which includes file sharing. Ability in admin backup to backup files as well.
5 votes -
Provide an Alert on Portal for Super Administrator for any user that has set "Do Not Accept Any Calls"
Users sometime inadvertently set "Do Not Accept Any Calls" on and then don't know why calls are going straight to VM. Super Admin. cannot see that this is on and it delays troubleshooting resolution.
2 votes -
Allow Callers to Transfer to Another Extension by Pressing 0 During a Voicemail Greeting
With our old phone system we would frequently include "press 0 to speak with someone if you have an urgent issue" in our voicemail greeting. This way if they were calling their primary contact and weren't able to speak with them they could easily be transferred to another extension (typically our reception call group) so they could speak with someone instead of leaving a voicemail.
5 votes -
Please allow a Voicemail PIN number to contain repeating or sequential digits
Please allow a Voicemail PIN number to contain repeating or sequential digits. It is easier to remember a PIN number if that is 4 digits only or if it is repeating numbers like 17777 or 1666.
1 vote -
More than 4 People in a call
When I try to make outbound calls, it only lets me add 4 other participants to the call. When this happens, it gives a fast busy signal and does not let me add them in. I know that there is the option to provide the callers with a conference phone number and code, but the clients I am working with are lower functioning and would not be able to keep track of the appointment information and phone number. I would like to have the capability to add anywhere from 2 - 8 people onto a single phone call.
11 votes -
Pause followed by additional digits
I called help desk looking for a way to store numbers in phone book that include a phone number followed by a pause and then followed by additional digits. such as how I have my conference bridge stored in my cell phone address book. The help desk advised they were not able to provide a solution.
12 votes -
Provide a non-updating version of the Macintosh Package
At my instutition all software on computers is centrally managed, including peroidic updates. However the RC Macintosh package performs auto-updates, routinely prompting users for their password to become Administrator. Many of our users do not even have an administrator password, they must cancel out of the dialog. If the user does update, it frustrates our Desktop support organization ,as they are responsible to know the software configuration specifics of every institutional computer.For Windows, RC provides a non-updating version in a MSI for use by institutions. We recommend RC provide the same package option for Macintosh.If a non-updating version will not…
1 vote -
Permanently Change Screen Name on RC Meeting
We have highly credentialed employees that want their credentials to appear in their screen name when in RC meetings with clients. Right now they have to add their credentials to their screen name for every single meeting. If they could permanently change their screen name, it would save them time!
1 vote -
Possibility to refuse text messages from a number
In the admin portal on our number we can decide if we accept "call and fax", "call only" of "fax only". Should be cool the include text message so we can enable or disable text message from some number (like our master number)
1 vote -
Add User Caller ID option: ability to select User's Name as a Caller ID
Allows user to personalize Caller ID settings to choose (i) User Name, (ii) User Direct Tel#, or (ii) User Company's Main Tel#
15 votes -
Please add OneDrive as a file upload option in the new RingCentral app.
In the RingCentral Classic (GLIP) app, there existed a plethora of file upload sources, not the least of which was the widely-used OneDrive platform. The new RingCentral app lacks these options. It only has the ability to attach files from the local computer, or Google Drive which is not very commonly used in enterprise environments.Please restore the ablity to upload files from OneDrive.
4 votes -
Add Back the Option to Transfer a Call Directly to Voicemail
We use this feature all the time; especially now that we are working remotely. If we IM a user in the RC app to see if they are available to take a call. If they are not we would send the caller directly to VM. This happened yesterday and our owner was in a meeting when his phone went off. He was not happy that the call came through. We explained that the option to transfer to VM was gone. PLEASE PUT IT BACK. We and our clients need it.
13 votes
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