12735 results found
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Rate Center Changes
It is confusing to get a number from a different area that reflects that it is local when it is not close the impacted area. For example, the area codes 608 and 715 will reflect that they belong to Green Bay even though they are not, they just happen to neighbor this area. If RC Rate center is not available this will reflect the nearest city and can cause major issues for companies that need to have local numbers appear that way. Is there any way this can be changed, or at least reflect a generic tag such as just…
16 votes -
When people call in, someone is not available then it goes to voicemail - Then that voicemail have a key presses option.
As per The customer having a key presses option under that voicemail will allow customer to choose if they are on a emergency situation and that key presses will be directed to a 24 hour customer service.
4 votes -
Out of office message for texts
With clients starting to utilize the texting feature with our team, we need to be able to notify our clients if they text a team member who is out of the office - like you do with emails. It would be great if this could pull in from the out of office message that you put in office.com/outlook.
18 votes -
Notification of SPAM phone number status
Have a notification for the user if their phone number becomes "spam likely" or "spam warning" on recipients caller IDs.
11 votes -
Sync the status of the user from service web ( my extension) to the the user mobile/desktop app
Business owner to easily monitor his/her employees
1 vote -
allow email address as login to to service web when accessing voicemail message only
cannot login if using email address for message only extension but it works if using the RC main + extension number
2 votes -
Add unassigned lines to existing mobile users in bulk
The current option to edit user in bulk doesn't include the option to assign unassigned lines to existing mobile users.
2 votes -
Transfer out of Voicemail
Allow callers to press 0, * or # and be transferred to another phone number when the caller reaches your voicemail greeting. Voicemail owners would prefer giving callers a choice on whether to leave a voicemail message, or transfer to another person like an operator, individual or ringing group. Allow within a users voicemail setting to configure the 0, *, or # destination when a caller reaches an individual voicemail box.
20 votes -
One-Page View of Directory/Status
With our old phone system (Mitel), there was an applet named Phone Assistant(https://oneview.mitel.com/s/article/Phone-Assistant). It provided a one-page view of all users and their current status (On a call, DND, idle, out, etc.). It was extremely helpful as call handlers can quickly make decisions on who can accept a call transfer.The closest thing to this with RingCentral would be to look at everyone's status in the messaging page of the RingCentral app. Due to regulatory restrictions, we needed to have the messaging feature disabled in our RingCentral app. In an effort to duplicate something similar, our RingCentral expert helped…
8 votes -
Enable waiting room during instant meeting / Copy and paste in someone's computer during remote session
I want to enable waiting room during instant meeting and be able to copy and paste during remote session.
3 votes -
RC app to work with android auto
Would love to have the RC app show up in android auto and work with calls like the phone app or teams. It is currently for me not being treated like other messaging apps.
25 votes -
Admin no longer need to Enter user password to change the pin
Customer is requesting that Admin can update the user pin with/out entering the users password
1 vote -
Ability to provide specific role to a user that allows him/her to only turn off/on custom rule, and not to edit or make changes to it.
Ability to provide specific role to a user that allows him/her to only turn off/on custom rule, and not to edit or make changes to it.
1 vote -
Make Dynamics 365 for mobile work like on desktop
Hello, I am a RingCentral subscriber and we are implementing a new Dynamics 365 environment with RingCentral integration. It works fine from Edge or Chrome on the desktop, but on the mobile app Dynamics wants to use the native iPhone dialer to call out. There should be an integration for the RingCentral mobile, or a way to set RingCentral as the native outbound dialer for iPhone.
2 votes -
Play Button for Text-to-speech on Record User Name
RingCentral has the feature wherein users can listen to how the system reads the Record User Name under Users > User Details > General.This let users listen to how it sounds rather than having to call and wait for the voicemail to kick in to test.
2 votes -
Call transcription to text
Transcribing calls to text (like is currently done for voicemails) would be a useful feature in RingCentral. It could likely be paired with CRM systems to have a record of what was discussed on calls.
22 votes -
UPLOAD CSV CONTACTS IN ONE GO
Please allow CSV contacts to be uploaded in full, customer is adding 5593 members but is only able to add 13 members once the upload reaches 5000. In addition, creating contact group only allows 200 at a time - cust requests if the contacts can be selected all at once.
6 votes -
Speed dial/Soft key option available for users in the Admin portal under Presence settings
Users will be able to set up speed dial for supported phones easily, this makes communication faster and easier for large companies.A customer actually had the option available and was able to set up the speed dial on a Poly VVX 450, and a couple of days later, the option is no longer available.
9 votes -
When forwarding incoming outside calls, we need the outside caller ID to pass through to the forwarded number
When forwarding incoming outside calls, we need the outside caller ID to pass through to the forwarded number. It would be useful when passing along calls to other numbers if we could also pass along teh caller ID as well
12 votes -
Looking to see Custom Status in HUD without having to click the profile picture
Users are unable to see the Custom Status in HUD, they can only see in the Message area/if they are sending Messages to each other; this was a feature in the old RC Phone app and we'd like to see it again in this one.Users can click on the profile picture in the popped-in HUD page to see the custom status (does not work on the popped-out HUD) and this is an extra click. We'd like to just see the status without having to do that like we could in the old app.
46 votesThis is now available! Please ensure you are on the latest version of the app.
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