11248 results found
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Ability to make personal contacts the default contacts list in mobile app
RC Mobile app defaults to company contact list for default contacts so you have to swipe multiple times to access your personal contacts. This becomes cumbersome if you are using ringcentral mobile app for most of your calls to your personal contacts. Suggestion is to allow users the option to select which account list they want the app to default to: Company, Guest, Personal, Teams, or Other
6 votes -
Shorten default time for connecting calls between company greeting and user extension.
Shorten default time further for connecting calls between company greeting and user extension.
10 votes -
Federation options only on administration side
For example, options like searching across accounts. User information and presence should be siloed.
2 votes -
Incoming Fax Organization
The ability to sort received faxes into buckets. i.e. read, processed, to-be-reviewed, etc.
3 votes -
Add longer louder Notification sounds
I am hard of hearing and use the longest loudest sounds for incoming texts. Please add sounds similar to Alarm on iPhone. Thank you!
3 votes -
Report about the busiest times of day for inbound calls
Hello I am looking to find the busiest times of day for inbound calls to a specific cue. Can you help me find that report please?
I am looking to overlay 30 days worth of call data on top of itself to see when my busiest call times are in a day.4 votes -
# Outbound Connected calls KPI
For outbound call businesses, it is helpful to know how many of our outbound phone dials get answered (Connected).
4 votes -
Remove Auto Log SMS to end user
I am looking to remove the \"Auto log SMS\" feature from the end user - I want this feature to only be enabled on an or level
2 votes -
Allow User to have 2nd field to enter phone number to call next after current call is ended.
When making multiple calls in succession, the user can prepare for the next call so they just click one button after disconnecting the current call. We had this feature with our previous phone system and those who do lots of outgoing calls miss it.
2 votes -
Add notification if a customer reached 75% of their sms
The reason why the customer would like it to be 75% and not 90% is that they would like to be sure to avoid any extra charges on top of what they have.
1 vote -
HUD - Add the status
Should be a good idea to add the status on the HUD. Like on the chat after the name.
10 votes -
Add 933 dialing support to allow for testing of our 911 Notifications
Problem: Today, there is no way to test RingCentral 911 notifications for a company's emergency response teams. To validate they are working and that the message content is accurate, we ask that they dial 911. This makes customers feel uncomfortable and puts an unnecessary burden on 911 operators.Added context: Today, we offer customers a way to validate the e911 address and registration status associated with each endpoint. To do so, they dial 933 from a desk phone or RingCentral Phone for desktop (softphone). Our system will playback the direct telephone number of the phone they are dialing from (not the…
23 votes -
Wanted to receive FAX email notifications for faxes sent to an ATA device (in addition to printing)
Currently functionality is limited to either receiving faxes via email notification attachment OR have them print physically by using a custom rule workaround to apply unconditional forwarding. We would like to have our business critical faxes in both physical printed form and digital dissemination at the time they are received.
15 votes -
Admin import of contacts for users or whole company.
as an admin. i can import a CSV of contacts and assign users to add this too. IE whole company. or a check lists user 1. user 2. user 3. etc.
53 votes -
Speakerphone/handsfree option while phone is ringing.
While this feature somehow comes and goes on the app because it worked for years and now all of a sudden it stopped working. Now when I use my work cell phone with the Ringcentral app to call a customer, the speakerphone button is grayed out and I can not use it until the phone call is connected. My business and myself would greatly benefit with having a hands-free and speakerphone option during the whole call from the time the call is made just like any other app I have ever used in my life. It severely slows down my…
1 vote -
Ability to remove pre-made Fax Templates from Ring Central Admin Portal.
I recently opened up a Support Case with Ring Central Office Support regarding the ability to remove Fax Templates in Ring Central Admin Portal. I was told to submit this idea from the Office Support Team because currently Fax Templates can not be removed.
1 vote -
Push a notification when someone's presence is available
Settings -> notification: add a setting option to set special reminders for certain contacts's available presence, click 'Edit' button in this setting option will open a edit dialog, in this dialog, user can remove or add contact. sSave step1 settings, when these contacts's presence changes to available, a notification will be pushed to the user
9 votes -
Add "Sections" back to Tasks in the new RingCentral App
In the new app.ringcentral.com platform, there is no way to add a "Section" to tasks. Our small company currently relies on Tasks in app.glip.com everyday to accomplish our daily responsibilities. We create a "Team" for every client we have. Sometimes the clients need a floorplan created, or an educational tutorial, or a bid for the job. We currently create the Tasks within the client's Team, but then organize the tasks by Section, such as "floorplan" or "education" or "proposal". The different sections helps us prioritize our tasks. For example, proposals are very important to return as quickly as possible, so…
45 votes -
Feature to disable Beeping for Call Waiting in queues
We have call queues set up and when a call is waiting in a queue to speak with an employee, if that employee is logged into the queue but happens to be on a call, both parties on that call hear beeps.Our employees do not use physical phones. They either use the desktop or mobile app.I spent over 90 minutes chatting with RC support yesterday and setting up new extensions, removing call monitoring, removing and reinstalling the desktop and phone apps, etc. Just a whirlwind of "let's try this to see if it works", all the while there is no…
48 votes -
add fax confirmation on actual ring central fax cover letter instead of email,
So our company has to download the email confirmation from that email, then attach it to the actual fax from ring central and it's just plain extra work. The fax and rest of the pages in the actual fax are on top of every page sent except a sent action or success notation. Life would be better as we know it if this can be implemented through the actual ring central and fax sent through ring central. Hear my pleaThank You,Marisela Garcia RMA/LMRT
2 votes
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