12744 results found
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Numerical tally of voicemails on Poly phones
Our users are used to seeing a numeric tally of the voicemails that they have on our old system being displayed on the phone. They are used to looking at the phone screen in the morning and seeing that they have a certain number of voicemails, which helps them plan their morning schedule. This is a very useful feature that they came to depend on with our old carrier. They would like to get this feature back.
2 votes -
Hide company contacts feature
It would be nice to have the option to hide contacts list from certain users. Not all users need to have direct access to a company's CEO for example.
4 votes -
IVRU - Prompt -Text
When typing the text for the system, the box is to small to see the entire message at one time. Could it be a pop out or larger box?
3 votes -
Add caller input option for robo calls to prevent desired calls from being blocked
I think it would be helpful to provide a feature that requires caller input for suspected robocalls. This way a live party on the line could press an option to be directed to the main menu. If no input is received, then filter as a robocall.
11 votes -
Add more details on specific account changes for email notifications to the main superadmin
Please add more details on specific account changes for email notifications to the main super admin. For awareness of the main super admin, if changes are made in the account, he should be notified in detail, e.g. Ext 7003 reset his own password
1 vote -
User definable message retention
We would like to have the ability to set message (for RC Messages) to a user definable period (12 hours). Our current options are 30,60,90 days or perpetual. We want to be able to do this to dissuade people from using messages like email which greatly complicates public record requests when messages is used for non-transitory messaging. Having the ability to keep messages from lasting aligns it to transitory use very well.
1 vote -
Azure/OKTA Provisioning: Disable activation email after user is automatically provisioned.
The request is to disable the activation email after users are automatically provisioned so that users' first interaction with RingEX is to sign into the app via SSO.
9 votes -
Ability to disable pop up rating after a call
Ability to disable pop up rating after a call. Not all customers wanted to have this feature and should have an option to disable.
4 votes -
RingCentral App: Reset Settings to Default Option
The RingCentral App is very rich in settings.It would be great to have a "Reset settings to default" option to help in scenarios where users have changed many settings to the extent they cannot remember what changes were made and why the app is no longer working as it should.
5 votes -
Show Message has been deleted
When in MVP a chat message has been deleted, this should be visible to users in the chat that a message has been deleted.
1 vote -
Provide a setting option so that all users in the call queue can view / hear voicemails.
If out main receptionist is out, the remainder of the team is unable to view voicemails. This is a hindrance to our business.
1 vote -
Submit invites for extensions
Need to have the capability of resending invites for previouslyactivated extensions that are being reused
1 vote -
Show the temporary numbers assigned to numbers being ported into RingCentral.
Add a column that will show the temporary numbers assigned to numbers being ported into RingCentral.
1 vote -
Fix multiple issues
The new feature to be able to more easily see the dial pad doesn't work. On my Windows PC, I cannot see the dial pad without this app being full screen (which is ridiculous) and when I get the cursor to grab what would normally be a bar for expanding or contracting a column it doesn't move anything.Make everything visible when the screen size is reduced.When I open the "Report an Issue" dialog box and complete the required question, the "Send" button is grayed out and has been grayed out since our company first rolled out this tool. (This isn't…
2 votes -
RC App Connected Contacts to include All Contacts folders
Now that we are trying to move fully to only the RC App on all devices including Mobile, Web, and desktops, all our Contacts are in a Microsoft account - so we use the "Connect to Microsoft" setting in the RC app, BUT it is only connecting to contacts in our Microsoft Contacts Default folder, not any of our other Contacts folders.We manage several Contacts folders to enable finding/browsing them easier on all our devices (mobile/tablet/computers) and also for sharing only specific contacts with other users. The RC App is not allowing us to connect to these other non-default folders…
13 votes -
Prevent incoming calls when on a video call or meeting
I have it set to put me in Do Not Disturb automatically, but without fail when I'm on a video call and recording it, the phone rings from some spam call. Please make it so that when on a video call/meeting phone calls can be sent direct to voicemail
15 votes -
Being able to disconnect other person or line on a Merge/conference call
I would like to suggest to the developer to carry over the feature from the old app for the host of the call to be able to disconnect other people on the other line when we are on a conference or merged call especially when we are 3 people on the line and we are done talking to one person and wanted to disconnect that line. That this feature should be carried over into the new Big R App. This is one of the main features that I and my assistant and colleagues are using. This feature is not on…
8 votes -
Supervisor or Group Admin should have access to recorded calls for their team.
In Ring Central UC platform, there is a call recording feature available however recorded calls can be accessed by Individuals. There should be a option for Supervisor to listen the call recording We can create group and set Group Admin access to supervisor so they can listen calls.
13 votes -
change ring music ring central for Google extension
Ring central for Google is very practice. But here are only one choice for the ring music and it's awfull! Will it be possible to choice more music for this extention?Thank you
2 votes -
Quick Replies available to unparked emails
Quick Reply capabilities doesn't appear to work to unparked emails, which is impacting company standardised replies and hyperlinks.Can this please be looked at and made available in Max Agent Emails?
2 votes
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