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10496 results found

  1. Remove restrictions and improve Bulk Cost Code update template

    Please relax restrictions for the Bulk update Cost Code template. It's nearly useless because you cant even perform Vlookups in excel to help in filtering data and make bulk changesI also recommend unlocking the excel filters and deleting rows that are not required to be updated.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  2. Themes for the new Desktop App

    We have been using Classic (Glip) for our team messaging and do not like the new Desktop App replacement because it lacks the ability to change Themes or to customize the layout/colors in any way other than accepting the 'light' or 'dark' modes, neither of which are either pleasing or suitable. Please consider adding back in the ability to change the Theme, or to modify the background and font colors on each section.

    9 votes
    Implemented  ·  6 comments  ·  Application  ·  Admin →
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  3. Add Granular Read/Write/Delete Role Permissions

    I would like the ability to give different IT admins granular read/write/delete role permissions. For example, I want someone to have the ability to view all phone numbers, but not the ability to delete it or to change it. I want to give someone the permission to view the Auto-Receptionist settings, but not change them. Or the ability to update call queue members but not to delete it.

    17 votes
    Future Consideration  ·  2 comments  ·  Other  ·  Admin →
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  4. Forward voice mail message option

    All users of RingCentral App for desktop would benefit. Include the ability to forward a voice mail message to another user on the system. Current options only allow download but no forward. The option exists in the call log on the web to forward but not in the app.

    16 votes
    Future Consideration  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  5. Group Owned Inbound Fax Only Phone Numbers

    Currently my company has approx 10 inbound Fax Numbers assigned to different Groups / Teams in the company. When a fax is received on one of those extensions, I then need to distribute the fax to a list of emails.The way I have managed to mostly configure this in RC is to create a message only extension that I add the "Fax Number" to. On the notifications tab, I change the settings to have a list of email addresses separated by commas of the people it is supposed to go to.Ideally when those same people send a fax out from…

    20 votes
    Future Consideration  ·  5 comments  ·  Fax  ·  Admin →
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  6. Add #CALL_DAY# variable to recording storage

    Please add a variable to the recording storage that includes the day. It's a bit baffling that it's not already there, considering every other component of date and time are: year, month, hour, minute, second.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  7. The ability to turn on / turn off "Lateral extension dialing" within IVRs

    We have cases from Customer's who do not like the fact that when callers reach a UC IVR menu they can dial extension numbers as well as the configured "Key presses" within the IVR. The Customers believe that they should be able to turn off this extension dialing so that only the configured key presses work and route calls.

    28 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
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  8. Disable calls to main admin extension for unassigned digital lines

    As per article, https://support.ringcentral.com/article/Calls-to-Unassigned-Phone-Numbers-routes-to-admin-extension.htmlCalls to unassigned phone numbers will go to the admin extension by default.We would like an option to either disable the number or redirect the calls to another extension instead of the main admin extension.

    8 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  9. RingCentral App needs a setting to "Bring to front" on an incoming call, not just a task bar notification

    Just like the RingCentral softphone, the RC App needs a way to ALWAYS bring the RC App to the front/foreground when an incoming call arrives. This is critical especially for IVR Agents that need to take the call. Today, one has to click on the taskbar notification, then the RC App appears. Only then can the agent accept of reject the call.

    24 votes
    Implemented  ·  4 comments  ·  Application  ·  Admin →
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  10. Transfer voicemail from inbox to another extension

    This would be useful if an employee likes to keep messages in their mailboxes and need to transfer it to another extension. We get alot of email and these seem to disappear within the inbox when transferred that way.

    6 votes
    Planned  ·  0 comments  ·  Application  ·  Admin →
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  11. Limited Controls for Site Manager

    Allow a site manager to have limited control over a site's IVR (without giving them admin privileges over the entire account)Specifically close the site for the day or implement an inclement weather announcement in-lieu of the main menu.

    2 votes
    Under Review  ·  3 comments  ·  Admin Portal  ·  Admin →
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  12. Move shortcuts so they are below the input box. Mouse lands on the shortcuts and you are not able to see your message due to icons poppi...

    ...ng up.. Mouse lands on the shortcuts when sliding the mouse away from message box and you are not able to see your message due to icons popping up.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  13. Allow audio recording via mobile

    Useful for people on the go or needing to communicate while driving.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  14. Keyboard shortcut to access the search bar in RingCentral App

    If you use the RingCentral App actively for messages and text, the search bar is crucial for quickly finding conversations. Please add direct access to it via a shortcut (e.g., the "/" symbol) to avoid having to click around.

    1 vote
    Implemented  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  15. I want to be able to choose which calendars the app shows appointments for.

    people who have access to multiple calendars but only want to see invites from one main calendar on their phone can use this

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  16. Enable adding of multiple recordings in IVR prompts

    This allows to layer greeting and menu recordings to allow only have to change the menu recording if a key press is changed, or change the initial greeting for holidays and not have to rerecord key press prompts

    4 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  17. Edit Message-Only Extensions

    Would like ability to edit the default system statement to the caller. Change this default greeting, but still have the system voice make the announcement to the caller."Your call has been forwarded to the voicemail for Survey Feedback. No one is available to take your call. At the tone, please record your message. When you've finished recording, you may hang up or press the # key for more options."

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  18. Make the Simulate Crash line removable in Poly X30 for Rooms

    It would be great if the Simulate Crash line that appears on the Poly X30 when we login to RingCentral Video Room be editable or removable.Such Simulate Crash is confusing to users which gives a notion that there is always an error every time they login

    1 vote
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  19. configure a desktop phone to a generic user

    We should be able to configure an existing phone to a generic user without any voicemail or else.. just when we call this phone number, just ringing if anybody pick up the call, the client (inside or outside) hanging up.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  20. As a phone service you should have someone available to talk on the phone to service a company trying to pay you for SMS

    I am trying to talk to someone at ring central and cannot get anyone and cannot find a way to pay for SMS services etc.

    1 vote
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?
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