13029 results found
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Show all Office 365 global address book addresses in the ACO, not just mailboxes
The Microsoft/Office 365 global address book consists of "mailboxes" (@domain) addresses and external address "contacts" (vendors, friends, etc...). Only the mailboxes show up in the ACO desktop and web app. For some reason the ACO isn't able to connect to the "contacts" in the GAL. Personal addresses created on a user by user level show up but not the "contacts" that are shared throughout the company in the GAL.
7 votes -
Option for Shared Voicemail feature for BT accounts
Shared Voicemail allows administrators or end-users to designate other end users in the account as co-recipients of their messages. This improves business efficiency and communication between an organization’s employees. This feature is in open beta.New messages received and any action taken by a co-recipient on a message will have the same effect as the mailbox owner having taken that action (e.g., listening to the message clears its “New” status). Messages can be deleted by the owner or any of the co-recipients.NOTE: The option will be available upon request. Please contact BT Cloud Work Support to enable the feature.
3 votes -
Add smart cropping of images/documents for RC Mobile App faxing
Problem: When creating and sending a fax from the RC mobile app, end users are not able to properly frame the documents they are photographing and end up having dead space around the image. The attached photo shows an example of dead space customers want help removing.Google does this in their Photo Scan App for mobile devices. Take a quick look at this video showing how it works.https://youtube.com/shorts/CexH_umllj0Ideal solution (Feature request): Use AI to auto-frame and crop the images to remove the dead space.Acceptable solution: Give customers an option to crop images on their own so that the dead…
1 vote -
Use Flashlight App to help remove shadows when taking photo of a document for RC Mobile App Fax
When creating and sending a fax from the RC mobile app, end users are seeing shadows on documents which diminish the quality of the image/document they intend to scan. The request is to use the device flashlight to help remove undesired shadows when taking a picture of a document when sending a fax from their mobile App.
1 vote -
RingCentral App: Ability to Turn off Task Notifications
Using Tasks on the Ring Central App, is there a way to turn off the notification every time someone completes? If we have a number of people on the task, The task actually gets lost due to the number of notifications
1 vote -
add a member to multiple call queue at once
add a member to multiple call queue at once
1 vote -
Create a web protal for the phones who can't use the app.
This would be useful to benefit those of us who have older phones. Ring Central doesn't support an app for older phones. Also if someone doesn't have room for an app, they use the web portal on their phone the same as desktop.
1 vote -
Provide the option for customers to stay on an older GUI of the RC admin portal
. This is for customers who only use the admin portal for fax and checking logs
1 vote -
Two-Factor Authentication (2FA)
It would be nice to be able to remove 2FA from some user accounts but keep 2FA on others. Right now it all or nothing for 2FA.
12 votes -
Optional separate ringtone for inner office calls
The option of having a separate ringtone for inner office calls would greatly improve productivity. Currently having to look at the phone every time it rings to see if is my coworker , trying to reach me can be distracting.
6 votes -
View list of scheduled meetings WITHOUT connecting to third party calendar
For those of us who use a different calendar (e.g., iCal) or those who don't want to connect third party services, it seems really silly that you can't see your list of scheduled meetings by default. Not being able to see scheduled meetings without a calendar connection makes it tricky to find the meeting in order to launch said meeting... unless you have saved a copy of the invite somewhere when you first create the scheduled event (I assume?)Also tricky to make any changes to that scheduled meeting... I don't understand how this isn't already a feature!
17 votes -
An option to edit/customize the "to" field when sending fax.
To reflect the recipient's name in the cover page even without saving the recipient's fax number in the contacts.
3 votes -
We would like the ability to upload an on hold recording to all our extensions at one time
We pay for a custom on hold recording that is updated at least once a month. We have to upload that new recording into the extension for each of our receptionists one at a time. We would like to be able to upload the custom on hold recording and apply it to all our extensions so the on hold experience is consistent across our entire RingCentral environment.
2 votes -
Have a report for call per User in downloading the RAW File
Currently, under performance reports when you download the RAW File for calls using the USER filter, it doesn't include the part for which USER a call belongs to. Kindly include the USERS per call in the file.
1 vote -
Transfer Contacts from desk phone to App
I add them to my physical phone contact list (not my cell phone). I want that list to go to other phones and app
1 vote -
Account-Wide Holiday Settings and/or Holiday Templates
Managing the holiday hours for our locations requires us to manually enter in a custom answering rule for each company holiday for each location. For us that is over 600 manual entries and counting that need to be made each year. This could easily be eliminated by having a master holiday setting that could be applied to lines, queues, or ring groups in the account. Another way to accomplish this would be to have holiday call handling templates built-in. They could contain the most common holidays for each country with the ability to remove the ones that don't apply. The…
255 votesLearn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US
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Park/Assigned Lines on Cordless Phones
We would like to have the ability to access private park lines from a cordless phone (eg, Yealkink W360). The phone iself has a "park" feature built in and also has ability to assign multiple lines, but I'm not able to make these work with our assigned park lines so that they can be accessed easily by the user from the cordless phone interface.
8 votes -
Allow admins to restrict file types shared via RingCentral
Hi! I think it would be helpful if certain file extensions could be blocked from being sent via message. For example, if admins wanted to prevent executable files from being shared.
3 votes -
Different fields showing in the CTI widget
Is it possible to have different fields show in the cti widget for inbound calls vs outbound calls.
1 vote -
Decline an incoming call with a text message
Users have the option to decline an incoming call with a text message set to the caller.
1 vote
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