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11314 results found

  1. Ability for Super Admins to force user Password/PIN/Security Question reset

    Customers receive email notifications from RingCentral requesting that Users change their Passwords, PINs and Security Questions. Unfortunately, there is not currently a method where Super Admins (or similar) can force these Password, PIN and Security Question "resets" upon their Users.

    5 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  2. Bulk SMS Messages and allow hyperlinks

    Bulk 500-1000 to be sent at a time. Be allowed to send hyper links instead of the original url.

    3 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  3. I would like to see the Time Zone for the out-bound call I am making.

    I would like to see the Time Zone for the out-bound call I am making. The person is not in my contacts. Please consider implementing a Time Zone feature that includes the Time Zone (with Time) popping up on the dialer, for the prefix or area code entered before entering the rest of the phone number. This would really be a big assist to our company. Thank you in advance.

    5 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  4. Allow customer to filter out Missed Call in the Call Logs or Analytics

    A customer of mine would like to get all missed call details so they can give the callers a call back, in a way that they do not need to download the logs, save into Excel file and do the filtering

    16 votes
    Under Review  ·  4 comments  ·  Admin Portal  ·  Admin →
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  5. Add the ability to transfer multiple parties to an extension

    Sometimes our clients need translator services. We would like the ability to transfer our client and their translator (who's on a different line) to an extension. Currently, if we attempt this it disconnects both lines.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  6. @Mentions to show new in the same as chats

    I have my chats showing new at the bottom, but the @Mention page always shows new at top. This is inconsistent and causes confusion.

    1 vote
    Needs More Information  ·  0 comments  ·  Application  ·  Admin →
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  7. Add Contacts to a Call Queue, allowing for Caller ID instead of generic "wireless caller"

    I am a member of the Helpdesk call queue. When our users call using their work cell phone, we only see "wireless caller".Since we know the work cell phone number, I would like to load all those contacts for the Helpdesk call queue extension so it displays the user name.Currently we can only load that information to a specific extension, not for a call queue.the workaround is to load the same contact list for all the individual members of the call queue, and maintain it forward overtime for all the users in the queue instead of just one place.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  8. Add ability to change Availability Status for individual and Queue from Desk Phone

    When using actual desk phones with Ring Central, there needs to be a way to change your availability status for both as an individual and as a member of a call queue. Whether this is done via a softkey or a key combination such as *(number combination), it doesn't matter, it just needs to be something that is able to be accomplished. Currently, the only way to do this is to log into the app and toggle the availability status there.

    9 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  9. Increase contact maximum capacity

    We're growing and need more than 10,000 contacts

    15 votes
    Under Review  ·  3 comments  ·  Other  ·  Admin →
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  10. Add text message reporting/tracking in call log or Analytics

    We recently were informed that a user received a fraud attempt via text message to her RingCentral number, but we have no way to search our system for any others who may have received this message to take corrective action. This would be a very useful feature as more communication is done via text channels and fraud attempts are on the rise.

    11 votes
    Future Consideration  ·  2 comments  ·  Admin Portal  ·  Admin →
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  11. Delete just recordings from the call logs instead of deleting the calls

    On the call logs, customer wants to have an option to delete whatever recordings he wants, instead of just deleting all the call itself.

    10 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  12. Shortcut key to dial highlighted number on Windows

    Other softphone apps allow me to set a shortcut key to dial the highlighted number in Windows. So, anywhere in any app, if I highlight a phone number, I can hit a key and dial it in the RC app.

    7 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  13. Block 5 Digit Number or not Full Phone number

    Customer wants to have a feature that user can block a text messages from a 5 digit phone number

    16 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  14. Permit notifications when app is focused (new RC mutes when app in focus)

    Old RC would provide sound notifications even if your app was focused. You could be ative in a team, and still receive sound notifications for other teams. Now, you do not get any sound notifications if the app is focused - it NEEDS to be out of focus / not active in order to get sound notifications.

    9 votes
    Implemented  ·  1 comment  ·  Application  ·  Admin →
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  15. Share files to WhatsApp

    Please add a share option on that where the user can share his file from the RingCentral app to other applications i am using RingCentral for a long time but when i want to send a file from the RingCentral app to other applications like WhatsApp, so I have to download it first and then send it, this application has limited us only to our environment as compared to other applications.

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  16. toggle between extension while using the app

    I use the different extensions on my account for different reasons/businesses. I don't like that in order to check my text messages, missed calls, etc for one extension, while I'm logged into another extension, I have to log off that extension and log back on into the other extension.

    2 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  17. Call Screening and Play Announcement

    Call screening does not work on the app even though Play Announcement is set to always.You may also reference to https://support.ringcentral.com/article/4049.html and https://support.ringcentral.com/article/4618.html

    10 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  18. Improvement for Pausing and Stopping Automatic Call Recordings

    It is currently not possible to pause or stop recordings when the automatic call recording feature is turned on. We would like to have that ability. The current method to pause or stop a recording is only available with the on-demand (manual) recording process. Our employees may not remember to start a recording every call - and we may have some people who call and do not want to be recorded. The same option to press *9 to pause an on-demand recording should work for automatic recordings.

    46 votes
    Under Review  ·  11 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. Get notifications in the app for texts and not just for messages and mentions.

    should get notifications for text, not just through email.

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  20. Hide User listing in directory

    Currently, all configured extensions are published in the RingCentral Office Directory. Enable administrator the option to choose whether or not a telephone extension is published in the RingCentral Office directory

    34 votes
    Implemented  ·  10 comments  ·  Application  ·  Admin →
    How important is this to you?
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