11828 results found
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Send Text message for incoming when on a RC App call
Customer would like to send a busy text message for incoming when on a call. Default responses should be available, rather than having user to use the speakerphone mode, then have to type in manually the numbers and compose a message
1 vote -
Alert for when someone is on hold for extended time
It would be great to have an option to ring the phones back let's say after someone has been on hold for 1 or 2 minutes. In case they have been forgotten about or just as a simple reminder.
12 votes -
Conference + Transfer Feature
We hope that this feature would be added to our RingCentral App as it make sense to have the capability to completely transfer a conference call to a 3rd party carrier and keep the call active. Today, in RC App the conference call is just like a merged call and we can't leave the meeting without being disconnected and also we don't have any transfer feature available to it as well. Our customer is at risk now of cancelling their RC Office Premium service if we cannot provide this feature to help them improve their customer service as they support…
26 votes -
Technical Capability to Move and Share Tasks to Other Windows/RC Users and For Assignees to be Tagged in Their Own Window
One (1) task is shared by multiple assignees (RC Users), several departments are contributing to fully accomplish 1 task.In the old classic app, RC Users can share/move tasks to other RC Users' windows/glip. In the new app, we are unable to share/move the tasks.Additionally, in the new app, if we are adding assignees to a task, the new assignee/s will not be “tagged” in their own RC window; hence they will not have visibility to the task, consequently increasing the probability of not seeing and completing the said task/s.Who would benefit from it?Our Clients: Promises will be fully delivered by…
28 votes -
Make RingCentral Support Cases Useful
Currently when looking at existing/completed cases, it has very minor details. i literally have a case that is closed and the only thing in the case is the automatic responce from opening the ticket. at minimum, all email communication regarding the case should be provided on that case log. not being able to reference the case makes it extermely difficult to provide good service to my end users. if there is a common issue i cannot look at case logs and provide the solution to past problems. I have never seen a ticket/case site that doesnt tract communication between the…
1 vote -
Set more than two Display Settings options
It would be very helpful to our agents to see more than two Display Settings options at a time. For example, Queue Name, CallerID Name, CallerID Number, and Phone Number would all be wanted by our agents -- all four options at once. Thank you.
1 vote -
Individual Call Ques w/in an IVR - User Toggle On/Off
Aloha.It would be benificial for a user to be ablet to toggle accepting calls from an assigned call que. Currently their is the ability to toggle off all call ques, but not individual. Please feel free to reach out to me for further details on the exact request.
1 vote -
Local Area Code Reflected on Caller ID
When you call a specific area code the caller id that will reflect will show the area code of the location
7 votes -
Show call groups user is assigned to and add/remove call groups from the user account page
In general, I really wish the user's account page resembled AD a bit more in terms of the information present in one singular location.Id like to be able to open a user's account and see all the call groups that that user is in. While we are at it, if you could add/remove the call groups from the user's account as well as the call groups page, that would be fantastic. Think "Member of" for users and "Members" tab for groups in AD.
2 votes -
Call waiting for direct calls
Hi. Our customer is suggesting that we should have an option to disable/enable the call waiting in our RingCentral application. This is specific for direct calls. So if a user is already engaged on the call, we can disable the call waiting to prevent another call to be connected to the user who is already engaged, and the call should be connected to the Voicemail. We can imagine that call waiting may be kinda annoying to some users as their app will be ringing while already on a call.
38 votes -
Dial by Name directory by site
Currently dial by name directory is for the entire orginazation only. It would be helpful to have dial by name directories that only list peolpe at a specific site. We have offies all over the globe. Callers in Europe don't need US employees listed in the dial by name directory.
28 votesThis feature is available. To learn more on how to implement, refer to this Knowledge Base article: Configuring the Dial-by-Name Directory in the RingCentral Admin Portal -
Can you please add a functionality that will allow my clients to just dial *and 4 numbers example - *5626 then it will connect to my com...
...pany main number like a shortcut.. Can you please add a fictionally that will allow my clients to just dial *and 4 numbers example - *5626 then it will connect to my company main number like a shortcut.
1 vote -
add text signature
Add text signature that can be attached for every text
3 votes -
While in a direct call my, status is "on a call", a queue call will still ring in; I would like an option to not ring.
While in a direct call my status is "on a call", a queue call will still ring in. If DND is on it will not. Is there a way to have the phone NOT ring when the person is already on the phone?I would like an option that IF I am "on the phone" : 1) Allow incoming calls to ring (as is today) 2) Do NOT allow incoming calls to ring 3) Reduce volume or ding,ding,ding instead of ring on incoming calls.When I am on a call with a customer and the phone rings in my ear, I often…
12 votes -
SMS Text messages arrive split
Longer text messages that are received get split into multiple messages. Why? Why can't they be displayed in the correct order?
1 vote -
Shorten default time for connecting calls between company greeting and user extension.
Shorten default time further for connecting calls between company greeting and user extension.
12 votes -
Text responding to incoming phone calls
on the desktop app on incoming phone calls you text back responses like “will call you back in 10mins” but on the mobile app that is not avaialble I have to just let the phone call go to voicemail
2 votes -
Paging system to ring when phone rings either 24/7 or after hours
We have an Employee line that can't be heard unless near the phoneThis line rings a single phone that often goes unnoticed by our day shift crew and our night shift crew due to loud machinery or not being near the phone. We would like to be able to have our overhead paging system ring in addition to this phone during specific hours, to grab our employees attention at night or during the day which ever hours we set this line up for.I was assured during testing that this could have been achieved prior to signing up with Ring Central.
3 votes -
Numéro groupement affiché après redirection vers numéro externe
Bonjour,J'aimerais, lors d'une redirection d'un groupement intégrant plusieurs membres vers un numéro externe, afficher le numéro du groupement et non le numéro du membre.Cela peut servir notamment lors d'un enregistrement sur un partenaire externe, voire d'urgence (PTI), et de ne suivre qu'un seul numéro.
2 votes -
Include time and jump back option for Quotes.
When quoting a message, it would be helpful if that quote included a time stamp of the original message, and a way to jump back to that part of the feed.
2 votes
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