12662 results found
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Add drop down during a fax for billing code selection
Request for billing codes to be selected during a fax. Use case, during a fax, need a drop down with a list of billing codes, some general like sales, engineering, service, to being able to select client billing codes from a list or DB.
1 vote -
Outlook app for Fax Only Solution
Need an Outlook plugin/App for fax when RingEX is not being used. For fax only solution. Allow this app to open up, pick the cover page, add all the details, attach, select the CallerID, all done with Outlook. Provide within app, history, failures, outgoing, incoming, etc...
1 vote -
Option to remove company name for outbound caller ID settings
We have UK RingCentral account
Our company name keeps showing up on the screen of those that we ring but we would like to have that removed and only show our number.
1 vote -
Using Conference Call Line without sending invites, providing codes or adding contacts
The ability to use the conference call line without sending invites, providing access codes, or adding contacts—simply by dialing the dedicated number to join the conference call.
1 vote -
Call queue routing can be configured to provide customers with options to choose from multiple user voicemails when leaving a message.
Using RingCentral’s call queue routing, it can be configured to present multiple user voicemail options for customers to choose from when leaving a message.
1 vote -
caller ID pass-through
passing the original caller's number through the system to a final destination for inbound calls.
1 vote -
Enable manual activation of call queue voicemail (After Hours mode) via desk phone interface.
Enable manual activation of call queue voicemail (After Hours mode) via desk phone interface.
The customer is requesting a way to manually toggle the 'After Hours' voicemail for a call queue extension directly from their desk phone hardware.
1 vote -
SMS Outbound ID for Hubspot
Provide the ability in the RingCentral–HubSpot integration for users to select a specific outbound SMS number for automated messages within HubSpot workflows.
2 votes -
Ability to download message/chat transcript.
Ability to download message/chat transcript.
5 votes -
IP Phone Do Not Disturb And Ring Groups
Currently, if a member of a ring group puts themselves in DND via their physical desk phone (Poly VVX450), no other member of the ring group can recieve the call; the system sends back a busy signal causing the call to route to the next step (either VM or Forward). However, if the user puts themselves in DND via the Admin Portal, the ring group/call routing works as expected or desired.
A member of a ring group SHOULD be able to put themselves in DND (either by their physical phone or desktop/mobile app) without affecting other group members' ability to…
8 votes -
"Sort by Last Name" for Company Directory
The RingCentral Company Directory (in both the Admin Portal and Desktop App) sorts contacts based on the First Name field. Even if contacts are uploaded with separate First and Last Name columns, the system combines them into a single display format: [First Name] [Last Name], which is then used for alphabetical sorting.
Customer Request
The customer would like contacts to be sorted by Last Name or to have an option to choose the preferred sorting method (First Name or Last Name).1 vote -
TCR Sole Proprietorship Campaign Option
TCR has an option for submissions to be a Sole Proprietorship with an individual's social security number instead of requiring an EIN and registered company. The campaigns have a lower messaging volume (capped at 1.000 messages), but TCR does have a path for them to get texting approval. For some reason, RingCentral does not provide this option to customers despite selling to many franchisees and sole proprietorships for phone service with the reasonable expectation that they can also text with the service since it's advertised all over the site (and by their sellers) as included with the seat(s).
Twillio, OpenPhone,…1 vote -
Licence consumption restricted to locations
Anyone who has the right to add users and groups can assign licences from ALL cost centres. So e.g. a site admin can choose any license of any location/cost centre. The expectation would be that only the licences for the location are visible and accessible.
There is no check to ensure that only cost centres for a location for which you are authorised as a site administrator may be used - and thus only licenses assigned to this cost centre
4 votes -
Allow customization of voicemail notification subject lines
The default subject line for email notifications when voicemails are left reads "New Voice Message from [RingCentral customer name] - [customer] [number] on [date]. Where email subject line real estate is at a premium, RingCentral customers should be given flexibility and customization.
First, the VM is most likely not "from" the RingCentral customer--it is mostly likely from the customer of the Ring Central customer.
Second, if the RingCentral customer has a long name, the most important part of the VM--the WHO--gets lost in the sauce.
Lastly, the subject line is poorly formatted with no punctuation or break between the name…
7 votes -
Sync company directory with Mitel Desk Phones
Access ALL Company Directory on Mitel phones without limitations.
1 vote -
Fax message tagged as spam
Other carriers are unable to receive my fax messages because they are being flagged as spam.
1 vote -
Teams-Add In not appearing on user details
The customer is requesting a setting that would allow users using the RingCentral Teams Add-in to show up in their user details.
1 vote -
Delete the call recording only of a call queue call
The customer would like to have the option to delete the recordings only of the call queue call call not the entire call.
1 vote -
Option to remove the Pause feature showing on active call
The customer would like to have the option to remove the pause feature showing when a user is on active call to avoid them having the option to pause the call.
1 vote -
Keypress options when transfer fails.
We would like to have an option for the customer to press a button to leave a voicemail or return to the call queue when a call transfer fails.
Example:
A call comes in to the call queue, we need to transfer it to an agent, we transfer it and if the agent is unavailable after certain amount of rings a prompt will be presented to the customer to leave a voicemail press 1 or to return to the call queue press 2.
2 votes
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