9341 results found
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Shared Calendar - Call Queue
The shared calendar will show who is on a call for the call queue using desktop and mobile RC apps
2 votes -
separate user and extension from License & Inventory user download
Currently, when in Account > Inventory and Usage > and you download the RingEx License user list, the extension and user's name are lumped together, which makes parsing through the data that much more difficult. Both should have their own columns.
1 vote -
1 vote
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Direct number to be connected directly to User
We have a call from a user which is giving a Missed call notification to our admin extension 100 upon checking the call logs with your Representative it shows that the dialed number is the direct number of the user however the caller typed in the extension 100 to redirect the call to another extension, we wanted a way to disable the option for the caller to type in the extension midway to redirect the call
1 vote -
Entra ID
We use Entra ID account provisioning service with RingCentral. It works pretty well but we have noticed that RingCentral users created using the provisioning service have their Caller ID set to our main number. We would like it to default to the user's Primary Number.
1 vote -
Feature Request: From Call Queue Manager Ext. to Call Queue Manager Email
Behavior: Once you've change from Call Queue Manager Email to Call Queue Full Access Manager won't be able to Revert back
Expected Behavior: Be Able to Revert back to Call Queue Manager (Full Access) to Call Queue Manager Email
Significance: For the Admin / Customer to be Able to Either Assigned Manager Full Access(User with Ext.) or Revert on Manager's Email to Sent Call queue Credential when needed
1 vote -
Call Log for ATA
We have a customer who would like to know if it's possible to determine whether the forwarding extension using ATA is busy or unavailable, or to have the forwarding status displayed in the log.
1 vote -
Update Fax "From" info
When sending outgoing faxes from the company fax number, the "from" name is the extension's name rather than the company name. Please have an option to change not just the cover page but also the "from" information.
5 votes -
3 votes
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call recording announcement to play even before connecting the call to the dialed number
Call recording announcement to play even before connecting the call to the dialed number
3 votes -
Track User place in the call queue distribution
We would like a way or an announcement that the user will hear to to know what is the place of the user in the call distribution on a call queue
1 vote -
call will roll over from the extension and if no one answered, it will be routed to Call queue. And if that case happened, it should not be
As the call will roll over from the extension and if no one answered, it will be routed to Call queue. And if that case happened, it should not be showing as missed call on the analytics.
1 vote -
The ability to support the prepaid number as substitute caller ID.
The ability to support the prepaid number as substitute caller ID for AU accounts.
1 vote -
Deleting Site should also delete the extensions, IVRs, queues, cost centers, etc.
To have the option to delete extensions, IVRs, queues, cost centers, etc. once the site has been deleted.
4 votes -
Option to Customize Presence Name
option to customize the presence name into the extension number only or include extension number on the name
3 votesNeeds More Information ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello, can you please provide additional context for this request? Do you have screenshots of where in the app you would like to see this feature? Thank you!
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RingCentral Pulse for Microsfot Teams
Create RingCentral Pulse for Microsfot Teams. Currently there is only the option for the pulse alerts to appear in RingEX & Pulse would benefit more customers if we had different end point options for customers to choose from.
4 votes -
Disable 2fa on a user level
To have the ability to disable 2fa on a user level. Currently, disabling 2fa will disable for the entire account.
5 votes -
Super admin can get an access on meeting recording hosted by other users/ extension
Sending this ideas on behalf of the customer. To have super admins get an access with meeting recordings hosted by another users/extensions without asking for their approval or getting the meeting recording forwarded to their email, etc.
4 votes -
convert the voip number to wireless number
Ability to change the type of phone number to wireless number/voip number/landline number for other vendors to accept the number to work in 2fa
3 votes -
Send Voice Notes via message
It would be great if we can send voice notes on the messaging platforms, just like WhatsApp, IG or FB.
1 vote
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