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9677 results found

  1. The Customer wants to have a POS system support without additional devices (like an ATA)

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  2. We want to have RingCentral Automator on mobile for easy access instead of accessing it via browser

    1 vote

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  3. allow to have a beep tone or any sound indicator for the customer when they are already engage in a call.

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  4. Customer doesn't want to receive a text message from one specific number to a number that is not licensed. Customer wants to have an option to block a specific number.

    3 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  5. requesting to have a seperate tracking of abandoned call and transfer to external number for call queue in performance report because what is happening when call queue member did not answer the call is being forwarded to the external number and even if external number answer the call in performance report it still shows as abandoned call

    2 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  6. The customer needs to set up an address book in the admin portal. Once configured, all customer phones can download this information.

    2 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  7. It would be helpful if there were some sort of option for the webinar participants to add custom answers, like a text field (even a very limited one) in the webinar poll rather than the multiple-choice option.

    6 votes

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    0 comments  ·  Other  ·  Admin →
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  8. Allow for personal ringtones to be imported into the android app.

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  9. Feature Request: Adding Paging Extension to the presence settings of user extension
    Expected Behavior: Be able to add the paging extension to the presence settings of each user extension instead of dialing the paging extension
    Current Behavior: No option to add the paging extension to each user extension presence settings. Not auto-added nor the Paging extension is not showing on the list of extensions that can be added when assigning presence settings from the user extension.

    15 votes

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  10. 2 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  11. Filter calls contents, block inappropriate contents

    2 votes

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    New  ·  0 comments  ·  Contacts  ·  Admin →
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  12. Once the recipient replies stop to opt-out they should not receive any form of SMS from the RingCentral Client

    8 votes

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    0 comments  ·  SMS/Text  ·  Admin →
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  13. The template feature in Ring Central is almost useless when a business needs to have multiple templates for a number of frequently used responses. This is because they cannot be sorted, either alphabetically or numerically. It makes it extremely difficult to find the needed template. Ai solves this problem and there are already some apps that are offering this and more. RC is falling behind. The sorting should be a relatively easy thing to fix. Hope you can get this feature usable for us users. Have a Merry Christmas and Happy New Year!!

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  14. Would like to transfer all contacts from ring central app onto personal phone and add a new contact either on RC or their personal phone it gets automatically added to one of the other.

    1 vote

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    New  ·  0 comments  ·  Contacts  ·  Admin →
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  15. Auto reply and OOO for direct messages. Right now this feature is only available to those who utilize SMS, but my org doesn't so I can't do anything to let people know I am out of office, or auto reply to reach me via phone.

    1 vote

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    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  16. Need the ability for the system to automatically switch user status to available for example after 30 minutes to prevent people from forgetting to change their status back again

    9 votes

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  17. Looking for an option to access to speed dial settings for a RC user's polycom desk phone in the RC admin portal.

    5 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  18. Call recording announcement to play even before connecting the call to the dialed number

    5 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  19. The Customer wants to import his contact list from CallTools to us, the same information what's shown on their end.
    Unfortunately, It's not accepting the import file coming from CallTools. We've tried to adjust the export file from RingCentral and put the details there, but to no success.
    Customer wants a seamless experience when importing contacts

    2 votes

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  20. We have a Ringcentral account and we are under the impression that the extension on our account are already set to automatically record however upon checking we need to manually add them, it would be helpful to enable the automatic call recording for this extension when they are newly created

    2 votes

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