12734 results found
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Ringback Time Adjustment
We would like the ability to adjust the amount of time a parked call ringsback. Currently it is set at one minute, we would like the ability to adjust that.
1 vote -
Tracking or Logs for SMS Messages
A way to track how many SMS messages have been delivered or if there was an error and a way to track what is being sent via SMS from an Admin point of view.
8 votes -
Enable Transcript function in Admin Portal to capture both/all sides of text conversations, not just responses back to me
We want to be able to push a button on the Admin Portal which will generate a transcript of both or all texts as part of a particular conversation; at this point we have to hightlight on our cellphone, copy, create email to outselves and create "transcript" that way. PLEASE ENABLE 'TRANSCRIPT' function so that entire 'conversation from initial text sent out is captured and able to be reproduced with the push of a button
2 votes -
Persist - Add Phone Support for Yealink
Requested BYOC Survivability in China - Solution Supports same phones as Persist. Need Yealink phones supported.
4 votes -
Text to Speech to Overhead Paging via RingCentral App
Have the ability to type out a message in the RingCentral app, and send that message to a RingCentral Overhead paging group. The message would be converted from text to speech. This would be helpful in our retail environment in two main situations: 1) when additional help is needed out front. We could discreetly type out the message "customer service needed out front" and page the message to the back without having stop working with the current customer. 2) If the front customer service person is on the phone and someone walks in, we need to alert assistance is needed…
4 votes -
RingGroup caller ID labeling and customization
Current Situation:
Vonage and Star2Star offer admins the ability to present the RingGroup name and/or custom labels along with the Caller ID name for calls sent to RingGroup members.
RingCentral does not provide the ability to add custom labels, tags, or prepend text to the caller ID of calls placed to a Virtual Extension RingGroup.
NVA is evaluating RingCentral’s Call Queue and Virtual Extension RingGroups on Yealink T46U’s.
RingCentral Call Queues, which offer the Caller ID manipulation feature requested by NVA, cannot be used in place of RingGroups due to Call Queues not being able to present more than one…2 votes -
Flip to Shhh.... or Mimic Manufacture Device Phone Settings
Self explanatory I think... If not then...Have the ability to quite an incoming call by flipping the phone over or pressing one of the volume or power buttons. Similar to the phones setting offered by the mobile devices manufacture.
2 votes -
Persist - Add Phone Support for VVX 250
Need support for Polycom VVX250. VVX350/450 are back ordered and VVX311/411 are EOL.
4 votes -
Encryption for Text Messages
When staff members send an e-mail with numbers, the e-mail is encrypted, blocked, or automatically masks the numbers. Can this be done in the RingOffice Text Messaging feature?
6 votes -
Answer from Android Smartwatch
If it is supposed to work I don't see the option for every call.
4 votes -
Have an option to set the primary number(main) to either voice only
Please add an option to change the number type of the main number to voice onlyOn default, it is set to voice and fax
4 votes -
Allow IVR Custom Rules to be assigned to hotkeys on desk phone
On our old NEC phone system there were "Mode" buttons. This would allow a feature comparable to custom ivr rules. For example we need our phones to say another message during lunch but that time varies. We could hit that button insead of allowing admin rights to the operators at our company to make this switch. Please consider allowing us to assign this to the DSS keys.
4 votes -
Filter on phone app
On the RC Phone app when you want to find someone in the directory listing of the HUD, it doesn't filter as you type.If they are on a call and click the park line, all they get is a single file list of all employees and park locations which they have to scroll through without the ability to search/filter. That's a horrible experience. Please implement this asap.
3 votes -
SMS: A table that describes exactly the cost per SMS (price per character, and more)
Going to my view log, I noticed that some SMS cost $0.85 (not the $0.00085 advertised) and that some cost up to $5.10c. I reached support to ask why that is, and they told me it has to do with the number of characters.I asked for a table to understand how many characters we can use without going over 5x the base price, or the cost of each SMS plans would be (Marketing), but there is none.It's a bit unreal that we just can't know how much it will cost to send SMS messages.How come there is no table? What…
2 votes -
Custom Answer Rules for Announcement only extensions
We user Announcement only extension to provide "storytime" readings that change every week. It would save time to be able to schedule these with custom answer rules.
1 vote -
Option to separate SMS on main and direct number
I. have a main office number and a secondary number. I'd like to use the secondary number to communicate with my staff and would like to know if there's a good way to separate those texts received to the main number from the ones received to the secondary number in the app
8 votes -
Enable ability to add call queues to templates for new users
Adding this function would save an immense amount of time when a new agent is added to the system. At the moment, when I add a new user, I have to manually go in to each queue and add the new user via the Call Handling & Members sub-menu. We have over 80 queues (and counting) and this is extremely time consuming, especially if I have more than one agent starting at any given time, which is going to be taking place in the near future.
35 votes -
Silence audio of incoming call
have a setting yet on the app or on the admin portal that can silent the audio of incoming calls that only comes from the call queue. Having the agility of not hearing the ringtone all the time when a call is from the call queue
6 votes -
Need a way to move Digital Numbers (DIDs) to Number Inventory
The request is, in the DN properties, create an option to move the DID to Number Inventory. There is no way to do this at this time. Currently, admins have accidentally assigned a DID from Number Inventory to a user as a Digital Number. The admins need a way to move the Digital Number back to Number Inventory.
1 vote -
Can we create a separate Dial by name directory for each site. We have 2 sites, and we don't want the caller to dial the extension of th...
...e other site.. Can we create a separate Dial by name directory for each site. We have 2 sites, and we don't want the caller to dial the extension of the other site.
1 vote
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