11282 results found
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Disable/remove capability to create Company SMS Template for Custom Roles
App does not honor user role settings to prevent SMS company template creation
We have a custom role applied to user to prevent them from adding company SMS templates but it still allows them to create via the texting interface.
2 votes -
Custom Rule for Internal Transfer
The customer is requesting a custom rule for internal transfer calls. They would like this rule to bypass the call forwarding settings currently configured in the user extension for internal calls.
12 votes -
Multiple extension to a Key press
We have a customer would like to have a feature to add one more extension to key press.
1 vote -
Switching Super Admin who created the account
There should be a better transition for A Super Admin who created the account to be switched to another member on the team. Our Director was leaving and I had to manually switch all information. None of the direct messages or teams switched over, so that is a big privacy breach, as I could see all of her old messages, and she could see all of mine. Not to mention i had to call customer services 4 different times, for a total of 5 hours just to switch our super admin who created the account. This should have a better…
1 vote -
Option to file a carrier ticket to Vodafone
We would like to have an option to file a carrier ticket to Vodafone for inbound call routing issues.
1 vote -
Transfer straight to voicemail.
We would like an option to transfer a caller directly to an individual's voicemail box if the person is busy. We can only transfer to their line and their phone will ring before allowing the caller to leave a voicemail. I was given a work-around by RingCentral's technical support, *extension#, but it would be nice if there was a button so you don't need to remember everyone's extension numbers.
1 vote -
Option to show caller ID name or caller number in the RC app
Option to show caller ID name or caller number in the RC app
1 vote -
Support Multiple Account Sign-Ins with SSO in RingCentral App
urrently, the RingCentral App allows multiple account sign-ins only when the accounts are not using Single Sign-On (SSO). If SSO is enabled for one or more accounts, users are unable to add and switch between them. This creates a limitation for users who need to manage multiple SSO-enabled accounts.
1 vote -
Force update Polycom CCX500 firmware to 8.1.5 with custom configuration
Firmware version 8.1.2 is the latest available with RingCentral and automatically picks up. We wish to have the option to push the firmware upgrade to 8.1.5 and bypass the 8.1.2 RingCentral offers and use it together with the custom configuration.
1 vote -
ability to add bulk numbers and/or area code in trusted number
Customer is loking for a way to add bulk numbers and area code in adding as their trusted number.
1 vote -
Reject incoming calls in the Queue and do not be routed to the next available member.
Reject incoming calls in the Queue and do not be routed to the next available member.
3 votes -
Changed email domain. Bulk update on username for SSO.
Changed email domain. Need to do a Bulk update on username for SSO.
2 votes -
Porting Open Drafts
We would like for all Open Porting Drafts to be visible to all Super Admins and not just the user who initiated it.
10 votes -
Shared external directory sync to Yealink phones as temporary substitute for Australian caller ID feature
In Australia, where standard Caller ID features are not implemented yet, we implement the shared external directory to identify phone numbers manually as a temporary fix. This feature works on the inbound and outbound calls via the Ringcentral apps but not on Yealink phones.
We need this feature to be implemented on all Ringcentral physical phone models without making changes on the phone’s internal settings.
1 vote -
Set up auto responses on SMS when the number is from outside Ring Central numbers
Set up auto responses on SMS when the number is from outside Ring Central numbers
1 vote -
Align Ring Count Settings with Audible Ringtone Across Devices
Currently, in RingCentral user ring settings, each “ring” is defined as 5 seconds of ring time. However, the audible ringtone pattern differs by device (e.g., desktop app, desk phones, mobile apps). For example, when a user sets their ring setting to 3 rings (15 seconds), they may hear 6 audible rings on the desktop app instead of 3. This inconsistency causes confusion for users who expect the audible ringtone count to match the configured ring count.
1 vote -
AI Assistant to answer calls if no one answer calls in a call queue
use the AI Assistant but have it answer only if no one answer calls in a call queue or after a few rings
1 vote -
New contact button in the name field of texting
I would like to make a suggestion of a new feature to add to ring central. When entering a name to send a text it would be good to add a button to create a new contact if that person is not already in your contact list so you do not have to go to contacts and retype the name again to create a new contact.
1 vote -
BE ABLE TO DISABLE "THIS CALL IS BEING RECOREDED" PROMT WHEN PICKING UP A PAKRED CALL.
BE ABLE TO DISABLE "THIS CALL IS BEING RECOREDED" PROMT WHEN PICKING UP A PAKRED CALL.
1 vote -
BT feature request: Ability to receive a Notification if a Specific phone number calls their system
BT feature request: Ability to receive a Notification if a Specific phone number calls their system
Details : Want to have the option to set up a notification for specific phone numbers that call their members and alert a specific user
Current behavior : No option for the notification to alert if a specific phone number calls their system
Expected Behavior: To have option for select or enter a specific number that calls them to notify one of the users
Brand : BT Business
1 vote
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