12373 results found
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Enabling SMS feature automatically
Customer is not happy regarding our process in manually enabling the SMS feature of a newly added Canadian number for SMS. It would be best if the SMS feature would be enabled by default for Canadian numbers especially if it would be only use to send SMS inside Canada.
6 votes -
RingCentral Users Read Receipt
I think there should be a feature for RingCentral users to have a read receipt in either the SMS feature, or the message feature. Maybe it can be optional?
3 votes -
Display Rate Center Information During Number Selection in Admin Portal
Request Type:
Enhancement / UI ImprovementSummary:
Request to add visibility of the underlying rate center location when customers select phone numbers in the Admin Portal (during area code and location selection).Current Behavior:
When customers purchase or add a phone number in the Admin Portal, they select a number based on the listed city/location and area code (e.g., Lake Oswego, OR). However, the portal does not display the technical rate center associated with the number block.As a result, customers may assume that the listed city is also the underlying rate center. In some cases, the actual rate center…
1 vote -
In a call queue settings, if an agent did an outbound call, he will not be bumped on the line.
In a call queue settings, if an agent did an outbound call, he will not be bumped on the line.
1 vote -
Add the 'Create task' option after creating a Trigger in the Workflow builder.
It will be great if we can add 'Create task' option after creating a Trigger in the Workflow builder.
1 vote -
Concurrent call Limit
Increase the concurrent call limit to more than 5 . this will allow us to received more call coming from our call queue
1 vote -
Automatic Deletion in Presence
When a super admin deletes a user extension in the presence, this change should automatically be applied to all user extension presences.
1 vote -
AI Receptionist SMS Booking Link for RingCentral Calls
Add a feature where the AI receptionist automatically sends an SMS with a booking link to callers who dial the main RingCentral number, allowing them to easily book an appointment without waiting on the line.
How it would work:
A caller dials the main RingCentral number
The AI receptionist identifies the call intent (e.g., scheduling an appointment)
The AI offers to send a booking link via SMS
The caller receives a text message with a secure, mobile-friendly booking link
The caller completes the appointment booking at their convenience
Key Benefits:
Improved Caller Experience: Callers can book appointments quickly without long…
2 votes -
Hold Portion of Calls Should be Included in the Recording
When users consult with other users, they place the call on hold; the duration of calls being placed on hold is not included in the recording. Please include the recording for everything that happens on hold.
2 votes -
turning off advertisement for AI
Turning off advertisement for AI in RC App. Customer don't want to receive ads for this new feature because it interrupts their works. Most of the time the said advertisement is looping.
10 votes -
Outbound Caller ID
Customer wants to have the option to use the word "UNKNOWN" as an outbound caller ID that can be set up manually for each user.
1 vote -
Enable CNAM for New Zealand
Hi all, We would like to utilize the CNAM feature for outbound calls in New Zealand. Currently, this option is not available.
1 vote -
self booking appointment with Microsoft, Smoke Ball and Ring Central
Want to know way round for self booking appointment with Ring Central and weblink for video conference for Microsoft outlook, Smoke Ball and Ring Central
1 vote -
Roles & Permissions that allow access to call recordings for a specific extension only.
Roles and permissions that allow a user to access call recordings for a specific extension only.
5 votes -
Automatically apply user templates to new users and limited extensions
Currently, user templates must be manually applied after creating each user or limited extension to enforce standard settings (such as ring patterns, disabling AI features, etc.). This is time-consuming and can lead to inconsistent configurations.
Please add an option to automatically apply a selected template—or predefined default settings—to all new users and limited extensions at the time of creation. This would reduce administrative effort and ensure consistent settings.
2 votes -
Cross-site mgmt and extensions in caller id list being independent of each other
Ring used to allow cross-site access mgmt by default and caller id was restricted to numbers in the same site. Now the caller id option is a sub-option under cross-site access mgmt. It would be beneficial to have both options independent of each other. Be able to allow cross-site mgmt but also restricting caller id in the dialer to only numbers in their own site.
2 votes -
RingCentral official integration app with FreshService.
RingCentral official integration app with FreshService. The current options are a paid app by Loyally and Zapier,
1 vote -
Access SMS for Site Numbers
There should be an option to access SMS sent to site numbers.
1 vote -
increase maximum devices allowed to add on a paging group
Ability to add more than 25 devices on paging group
1 vote -
Option to Permanently Enable “Opt-Out” Message for Texts on RC app
Requesting the ability to permanently enable or turn on the “Opt-Out” message for SMS/Text within the RingCentral app. This feature would allow users to ensure that all outbound text messages automatically include the opt-out information, improving compliance with messaging regulations and reducing the need to manually add the opt-out message for each conversation.
Benefits of this feature:
Ensures consistent compliance with SMS opt-out regulations.
Saves time by eliminating the need to manually include the opt-out message.
Improves customer experience by clearly providing opt-out instructions in every message.
2 votes
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