13032 results found
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Add the ability to hyperlink to an external file or to a file stored on a network share
Add the ability to hyperlink to an external file or to a file stored on a network share. We have the need to link to files stored on our NAS but do not want to upload them up into the RingCentral App. If I cut and paste a link to the file location within a message, it currently isn't clickable. Tried using "", (), [], etc. Any help would be appreciated. Thanks in advance. I think corporate users would love this :-)
5 votes -
View contacts from RC app and RC phone app to deskphone
View contacts from RC app and RC phone app to deskphone
17 votes -
There should be a way to filter out a complete call in the detailed call logs.
While downloading the details ed call logs, we do get the proper distribution of the call life cycle but it is nearly impossible to filter out a specific call based on the call status with all of it's following results as well. It would be very helpful if there would be a column of call ID then the Action ID by which we would be able to filter out the specific calls and action.
5 votes -
Forced account codes for outbound dialing
Request for Forced Account Codes for outbound dialing either by developing a method internally, or by enhancing API functions to allow RSI to build this functionality properly within their system.1) ability to define/add LD authorization code/pin - minimum digit length, 42) ability/option to assign code to user and/or extension3) ability/option to report on code usage, either in CDR or some other report. Report must show user and/or extension, time/date and code.4) ability/options to lock all phones to internal only dialing and prompt caller to enter an auth code/pin when dialing external or an option to specify certain extension must use…
35 votes -
Sharing Meeting Templates Among Office Users / Company-Wide
Feature request: Ability to share meeting templates (including polls) with coworkers and/or include meeting templates as part of the user setup template.Additional detail: We coordinate CPE for our users through RC meetings. Our regs require attendance polling questions every 15 minutes or so. These are the same questions used for every meeting. I'd love to be able to have our presenters (internal) select a template rather than having to manually enter the polling questions each time. I have an example template here: Meeting ID 145-642-4165
3 votes -
Allow Ring My Phone to be turned on/off by user with presence monitoring
Currently, if a user monitors multiple user's presence, there is only an option to turn on/off "ring my phone" for all users. It would be helpful to allow that setting to be turned on/off by monitored user. This would allow a user to see the status of users on their physical phone, but not have the phone ring for everyone they want to monitor status.So, I would want to have 10 users where I monitor presence, but only 5 of them I want their line to ring when their phone rings.
18 votes -
Add Pickup feature key and Notification to Ring Central App
Please add this to the app as we have migrated away from desk phones to use app features more easily.
2 votes -
Detailed Call Log Information on the Desktop app.
If I use the computer app, I want to see where the call is coming from, what extension it is coming through. For example, on my phone app there is an small circle with an i in the middle that I can click on and it says To:864-772-3410 (me) for example. That's what I need to locate when using computer.
1 vote -
The "Google" sign on button should work for Google SSO (it does not)
We use Google SSO. When we were testing the system we did not have "enforce SSO" enabled and the Google SSO button worked fine. We turned "enforce" on right before going live. SSO now does work if a user clicks on SSO button, or just enters their email, but ironically when we turned on "enforce SSO," the Google SSO button STOPPED working (even though that is the kind of SSO we are using).When a user tries to use the "Google" sign on button they are given the following error message "Your account is enabled for Single Sign-on. Please use Single…
4 votes -
Add Defender firewall rules to the MSI version of RC App
Add firewall rules to the MSI version of RC AppOur Cornell users have been getting firewall popups that they consider frightening (see attached). This user reported this occurred after they had FIOS newly installed in their home last weekend. We are wondering if installation packages could include firewall settings appropriate for all network types users may encounter. At Cornell we centrally deploy the MSI version and our Desktop Support Team uses that to deploy and update versions on a campus-wide basis. They have noted that the package itself does not create the needed Defender firewall rules. They would prefer RingCentral…
13 votes -
Analytics- Exporting MOS and QOS
When exporting MOS and QOS stats from the analytics portal, graphs are not included
14 votes -
Include Billing Details in the user report when exporting
The user list export only includes Cost Center name today. It would be helpful to include the Billing Details from the cost center in that report.
1 vote -
Allow for disable users for the GLIP Chat to be able to retain their settings and group chat they were assign to
I noticed when you disable a user, it automatically removed them from every group chat/team they were assigned to. I think it would be great for an employee/user we disable to retains the teams/group chat they were assign to. Example: Employee A leaves the company --> Company's IT disable them --> Company retains the ext --> new employee is hired and takes that ext --> once reactivated, they have access to the group chats/teams.
1 vote -
Move Limited extension templates to the same section as limited extensions or move limited extensions to the users section
Move Limited extension templates to the same section as limited extensions or move limited extensions to the users sectionWhy are they in separate places?
3 votes -
Allow Auto-Receptionist to transfer to specific numbers in extensions
I have an admin account that is for all official calls (non-customer related) and that extension has 5 phone numbers associated with it. It would be great if the receptionist could transfer to a certain number in the extension instead of just the extension itself and then tell me which number it is calling.
2 votes -
Would be good if call handling contacts didn't show under 'flip' menu for active call
Call handling', setup in the portal, is used for our call forwarding functionality. As such, when a user has PA number's added for call forwarding, they appear under the 'flip' menu when on a call, unfortunately, it doesn't work for flip.
1 vote -
Change the color for icon notification
Can we change color of unread message dot on Messages icon? It is gray, which is not very visible.
10 votes -
Add keyboard shortcut/ hot key to end a phone call
Rather than having to click on the red button to end a phone call (tricky sometimes to navigate back to the app to find the button).... Create a hot key/ shortcut on the keyboard so that we can hang up a phone call without needing to use the mouse.
11 votes -
Customer would like to be able to Bulk Change IVR hours of operations, etc. settings for 500+ stores in RC Office.
Large Restaurant chain would like to have the option to bulk change the hours of operations, time of day, store hours, etc. in the RC Office IVR menu/settings.
1 vote -
Playing Recordings During Call
Think it would be a great idea to be able to play a recording during a call. This would help for legality reasons for some companies or for cancellation terms, etc.
6 votes
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