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12145 results found

  1. Customizable Font Size for Call Queue Notifications

    Introduce the ability to increase the font size or customize the visual styling of the "To: [Queue Name]" label on incoming call pop-ups.

    This would allow users to instantly identify which queue a call is originating from without having to scan small text during high-volume periods.

    Proposed Solution

    1. Independent Font Scaling: Add a setting under Accessibility specifically for "Incoming Call Notifications" to increase the font size of the Queue Name.

    2. Bold/High-Contrast Options: Provide a toggle to "Bold" the destination field in the incoming call notification.

    6 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  2. Have the ability to Block Faxes that does not have a Caller ID

    Customer is requesting the ability to block incoming faxes that do not have Caller ID. Current system limitation: only available option is Call Screening for “No Caller ID,” which applies to both voice calls and fax traffic. Customer specifically wants fax-only Caller ID filtering without impacting incoming calls.

    3 votes

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  3. audit trail -> need display reel performer

    Currently, when certain changes are made in the admin portal (for example, changing a site ID for a user in a multi-site environment) the "audit trail" logs show this as an automatic system action associated with the Super Admin account.

    However, this modification may actually be performed by another administrator. Therefore, the action should either be logged under the name of the actual administrator who performed the change, or under a clearly identified automated task.

    Another example: when support logs in remotely, we can see an entry such as RC-Agent on behalf of…, but all subsequent actions are then recorded…

    6 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  4. Message Notification Settings - Pop up but don't include the message

    Get notifications pop up, dont include the content of the message that is being received

    0 votes

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    0 comments  ·  Team Messaging  ·  Admin →
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  5. Repository for Fax Attachments

    Repository for Fax Attachments

    To have a storage of the IB fax messages with attachments that can be used if they can no longer be found on the recipient's end.

    0 votes

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    0 comments  ·  Fax  ·  Admin →
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