9349 results found
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Analytics Filter for Answered calls
We would like to request for a feature request on analytics where we can filter out the answered calls so it will Answered calls will only show in the report when we generate
1 vote -
Downloadable User Manual for all desk phones
Wants to have accessible user manual for every phone purchased from RingCentral
1 vote -
Press 0 key and call routes directly to that call queue's specified Extension
What is Working;
If someone calls my direct number and presses "0" while in voicemail, they are automatically routed back to the site extension where I am currently a member.
Here is how we want the mapping set up:
Test Call Queue Ext. 123 - the "0" press in voicemail should route to the specied Call Queue Extension1 vote -
Ring/Notify all User under Call parking group if no one answer
Usually if a call is parked to a specific parking group and no one answers, it will not ring the other user that is part of the group - light on the presence will just lit up.
1 vote -
Temporary password option
We would like to have an option to set a temporary password for the user extension where it will prompt the user to setup a new password when they login to their app or their online account
1 vote -
Group Messaging for 911 SMS Notifications
Currently if an SMS is sent out for 911 Notifications and someone responds to that notification, the communication is only sent to the person who dialed 911.
This causes many unneeded texts going back and forth because the others receiving the 911 SMS Notification are not aware that it has already been responded to.
We need a way for these notifications to be sent out in a group so that everyone receiving the SMS notifications can see the responses from others in that group text and not respond when not needed.
1 vote -
Modification of how users can organically sign -up within a domain
Today students at Columbia University can sign up for a RingCentral account using their Columbia.edu email. They are required to create a temporary password before they are allowed to sing in using the SSO credentials. Columbia is asking to remove the step requiring a temporary password.
1 vote -
Simulatious Rings "Phone Tree"
It would be nice to have the ability to set up a phone tree where we can have incoming calls ring 2 different users for 4 rings then once they don't answer it goes to a different 2 users for 4 rings, then auto attendant.
1 vote -
An easier and more convenient way to cancel a device order that was just submitted without having to contact Support.
An easier and more convenient way to cancel a device order that was just submitted without having to contact Support.
1 vote -
call park on shared lines
ability to park calls on shared lines or even not a part of a shared line
2 votes -
Report on Keypresses on the IVR Menu
would like to have a report on how the keypresses has been utilized on the IVR
3 votes -
Assisted provisioning for the 2nd Line in ATA devices
To enable assisted provisioning for ATA devices, the second line needs to be configured accordingly.
3 votes -
Caller ID name support on mobile numbers
Customer wanted to show their caller ID name even when calling mobile numbers
41 votes -
Ccustom call rules Action to block call recording for 2-party consent states based on Area codes.
Based on a ChatGPT OpenAI search on blocking (not recording) calls for 2-party consent states, it was recommended to create a custom rule with an action Do not call record, but as we've found out that option/action is not available.
Would it be a simple update to add that option to the custom rules actions/options with the backend code instead of creating some altogether different?
5 votes -
2 different credentials on the same user extension
Customer called in asking if its possible 2 different credentials on the same user extension
5 votes -
Ability to Provision 3rd party Intercom
Hi team!Looking for a way to manually provision a 3rd party intercom that is not supported by RingCentral. Had a customer here tried to set up the SIP for a Non supported intercom and they are getting a request time out.
8 votes -
import SMS from other courier to RC
they would like their sms which was exported to be imported to RC
1 vote -
Park and Page
In the Desktop app, we would like the option to park and page that is similar to what shows up in the mobile app. I don't understand why the desktop app does not have this feature. Instead it has Park and Send Message.
1 vote -
ability to add prompts on shared lines
ability to add prompts on shared lines, callers can choose a prompt for a person they want to talk to
1 vote -
multiple numbers on 1 device
We need to have multiple numbers on one device. Limited or Full license would be fine but we need to have the ability to have several DID numbers to show up on one phone so one person can answer it.
1 vote
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