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9677 results found

  1. Allow RC messaging to Archived

    3 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  2. Customer wanted to add external numbers to show on phone's screen for presence. Or if possible, speed dial numbers can be added to show in phone's screen.

    3 votes

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    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  3. Customer wants to request an international number, but the request keeps getting rejected because the documents that's being uploaded are invalid.
    The Customer advised that their setup is that they have purchased an office in Denmark, through an Office provider.
    The Customer wants to be able to request an international request with their setup.

    2 votes

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  4. RingCentral should have a capability to send a text messages to customer in case there's a problem or outage on the service and not only through email. This will really help the customer to easily view the message rather than on email.

    2 votes

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  5. Hi, is there a way to set Park Locations as the default in HUD, with the recent update the HUD keeps defaulting to extensions whenever the app restarts, and we have to click through to Park locations in the drop-down list. The way we use the system we would prefer to have park locations showing.

    2 votes

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    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  6. It would be helpful for the super admin if they have the ability to view the RingCentral messages between extension for audit purposes

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  7. There should be an option at the admin portal where all of the SMS, Calls and voicemails can be access at one tab.

    1 vote

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  8. Customers want to have separate and affordable license for the ATA devices

    1 vote

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  9. Description:
    The customer is requesting an enhancement to streamline voicemail delivery by enabling the option to receive voicemail transcripts directly via email instead of the current audio (.wav/.mp3) attachments.

    Current Behavior:
    Voicemails are delivered to designated email inboxes as audio file attachments.
    Recipients must download and listen to the audio to understand the message content.
    Requested Enhancement:
    Provide the option to send voicemail transcripts (plain text) along with, or instead of, audio attachments in voicemail notifications.
    Ensure that accurate speech-to-text transcription processes are applied to these voicemails, minimizing errors and improving readability.
    Business Use Case and Benefits:
    Increased productivity: Email…

    1 vote

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    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  10. Customer wants to be able to enable calling out to certain UK local premium numbers by the use of his handset/cloud phone and not on the portal.

    Given the technology today, instead of saying " you're not allowed to call out to this number, please call your BT admin to enable it" , he wants to say " you're not allowed to call out to this number, if you wish to enable it, press ok"

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  11. Option to have be able to customize the access of the user for Analytic Report such as having the option of restricting the user to have a view only for a user or a call queue data report.

    1 vote

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  12. Currently you can turn on an outbound call recording notifications for all lines being recorded. There is no way to select which extensions the notification plays for, its all extensions or no extensions.

    I would suggest adding a feature where you can select which extensions the notification plays on. My firm is based in Louisiana, which is a one-party consent state, we're not required to let the client we're calling know that they're being recorded.

    However, we have some attorneys that work in states that are two-party consent states, where they are required to let the client know that they're…

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  13. Ability to use call pick up on phones that are connected to ATA device.

    Brand: BT Business

    1 vote

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  14. Include an expanded view option under the detailed call log for call queues, similar to the one available when searching for a specific number.

    Please check comparison on the uploaded files.

    4 votes

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    1 comment  ·  Call Queues  ·  Admin →
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  15. We wanted to get an option to reduce the number of seconds for automatic routing to the operator, when a caller did nothing after listening to the company greeting. Right now the delay is around 6-8 seconds and that is crucial especially some customers are rushing or in a tight schedule as well.

    3 votes

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  16. Is there a way for people answering calls in a RingCentral Call Queue see prior to answering the call who the call was originally for when a direct call to someone is forwarded to a Call Queue?
    Currently on our RingCentral the person in the Call Queue just sees it as a general call to the Call Queue and not as call originally for someone else's number which has been forwarded to the Call Queue

    4 votes

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    1 comment  ·  Call Queues  ·  Admin →
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  17. When in a call queue call, direct calls to extension will be triggered to go to voicemail automatically.

    3 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  18. Need to have an option to ignore intercom calls

    3 votes

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  19. I wanted to update the names how would I do that? I tried updating them through a new upload but it didn’t change anything.

    2 votes

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  20. Customer already have an existing IVR and it's setup properly as their current auto receptionist call routing. They have SF integration and wants a separate the call routing for thier customers. What the cx wanted is if their cx doesn't have a record on their SF they want it to route the call to an IVR but if their caller already have a record then it should go straight to the respective member assigned for that record. We currently do not have a feature available, even if it's integrated with Salesforce.

    2 votes

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