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  1. I was wondering if the Beta feature was compliant with HiPPA, and if so, would we need to sign a new BAA to cover our use of it legally? Specific feature is RingSense

    3 votes

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    0 comments  ·  Other  ·  Admin →
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  2. The Customer want to have the Ability to auto populate the fax Cover Page Info to a customized cover page

    13 votes

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  3. The ability to show originating Caller ID not just internally but also to external numbers.

    Behavior: Caller dials the main number, user gets the call from a desk phone (Yealink), user transfers to an external number via Blind Transfer.

    43 votes

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    Under Review  ·  9 comments  ·  Hardware  ·  Admin →
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  4. I want to generate a report for missed call for individual users direct number.

    If any user missed a called which came to their direct number and want to see if they called back or no.

    8 votes

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  5. We are in our implementation and when we get phones (Poly VVX specifically) the MWI indicators are disabled by default. Our implementation engineer can enable them, but we cannot through the Admin portal. It would be great if we could just enable them. Otherwise every time we get a new phone in the future it will be a ticket to support to enable.

    1 vote

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    New  ·  0 comments  ·  Hardware  ·  Admin →
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  6. Currently, no international audio conferencing dial-in number is available for Jakarta, Indonesia. Establishing such a number would be beneficial for addressing business needs.

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  7. ability to use the digital line to be assigned as a direct number for a call queue

    2 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  8. When an agent picks up a call from a parked location, the agent cannot be monitored. We need the ability to monitor a call that an agent picked up from a parked location.

    3 votes

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    0 comments  ·  Application  ·  Admin →
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  9. Add shared lines to the call queue or to the call rules of a user extension.

    3 votes

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    0 comments  ·  Call Queues  ·  Admin →
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  10. For message-only extensions, or other extensions, which have voicemails shared to co-recipients, allow co-recipients to designate which voicemails they want to receive notifications for; direct or shared, or a mix/combination of direct and shared voicemails.

    19 votes

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  11. A user preferred the set-up wherein all calls, if he did not get to answer it directly including the queue calls, it should show on his missed calls instead on the received calls since he doesn't seem to see any difference between answered direct calls and queue calls (including answered elsewhere) when looking on all his received calls on the phone

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  12. When customer called someone using the company main number as the caller ID and for some reason nobody picked up, They would like to have an option for the dialed number/called person to return the call through the company main number and redirect the call immediately to the extension who made the call

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  13. Be able to update the Name of CCRN Numbers via API using the Admin portal page.

    The customer needs to have the option to name the CCRN via API configuration.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  14. we are under attack we need a solution

    they are calling from different numbers and different country codes its not the same number each time

    It will be best if we have an option to block calls outside the US.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  15. I currently toggle between 3 different ringcentral accounts on the app, and need to add a 4th account, but get an alert that says "maximum accounts reached. you've added the maximum number of accounts. please remove one and try again." I unfortunately can't delete any of the accounts because I use them all. Is there a way to add another account?

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  16. It would benefit our companies if we have the option to update the emails sync to our contacts and calendar in bulk, instead of updating them one by one.

    3 votes

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    0 comments  ·  Application  ·  Admin →
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  17. Currently, RingCentral lacks visibility in call logs for calls forwarded from external numbers to RingCentral. Introducing a feature to display forwarded calls from external numbers in call logs would enhance visibility and enable users to identify incoming calls originating from third-party numbers forwarded to RingCentral.

    Objective:
    The primary objective of this feature request is to provide users with visibility into incoming calls forwarded from external numbers to RingCentral. By including details of forwarded calls in call logs, users can easily identify and track calls originating from third-party numbers, thereby improving call management and accountability.

    4 votes

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  18. We are an insurance agency and receive numerous photos from our clients. In many cases we receive 20+ photos in a single conversation. We need the ability to quickly download those photos (ie, in bulk). The ability to package the photos into a Zip or similar file and download all at once would save us time!

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  19. I have a helpdesk call queue, if a call is missed and someone leaves a voicemail, an email is generated to the team and managers. Is it possible for this email to also state how many other voicemails are in the help desk queue. For example if a voicemail is received and there are two other voicemails unchecked in the queue, the email would include (3 voicemails in queue) somewhere. I know the desktop app does this, but it would be beneficial for the email to show it as well. Cisco's Finesse does this.

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  20. Let us add or remove the "middle name" info to the name column in the call log. When using the desktop app the middle name info is shown in the call log. When using the web admin portal and associated extension, the call log only shows the first and last names. I understand not everyone will want to have the middle name listed in the call log, so if we could more easily add or remove the contact info we want listed in the call log that would be great.

    1 vote

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    New  ·  0 comments  ·  Contacts  ·  Admin →
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