11745 results found
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Save Conference Chat in Users’ RingEX Chat History
Summary:
Currently, chat messages exchanged during RingEX audio conferences are not retained in users' personal chat history. We request the ability to automatically save the conference chat in each participant’s RingEX chat window.Problem:
Important messages, links, and decisions shared in the conference chat are lost after the session ends, making it difficult for users to reference or follow up.Proposed Enhancement:
Automatically store the full conference chat transcript in the RingEX chat history of all participants.
Optionally, mark it as “Conference Chat” with a timestamp and meeting title.
Ensure it respects data retention policies and user permissions.Value:
Provides…1 vote -
Allow mobile user to do email to fax
Customer would like to use email to fax feature even they are mobile user only. Hopefully this feature will become available in the future.
1 vote -
Add Tracking Number to a Call Queue Call for easier tracking
These numbers will be used in specific campaigns—such as on postcards—to help us evaluate the effectiveness of each effort.
Here are the details:
Purpose: To track incoming calls generated from marketing campaigns
Tracking Benefit: This setup will allow us to log and attribute incoming calls to their respective ad campaigns, helping us understand which campaigns are performing well.
1 vote -
AI Receptionist Can Do Outbound Calls
The customer is requesting for the AI Receptionist to do outbound calls.
1 vote -
BT feature request: Ability to Block Calls using the Handset and Linked to the Admin Portals Block Numbers feature
BT feature request: Ability to Block Calls using the Handset and Linked to the Admin Portals Block Numbers feature
Details : wants to have the option to block numbers using the handset and all the numbers would reflect in the users block list
Current behavior : currently the option is saved only on the deskphone and not linked to the Admin Portal
Expected Behavior: To have the blocked numbers reflect in the portal when saved using the handset
Brand : BT Business
1 vote -
Secure, Non-Google playstore download link for Ringcentral app(Andriod) for enterprise user
I wanted to download Ringcentral app for Android for multiple employees but not going through Google play as it's not going to be accessible on a company network. I see on the official Ringcentral download page you have installers for multiple platforms but not for Android. Please add one for Android devices
Current installers:
PC (Windows)
https://app.ringcentral.com/download/RingCentral.exe
MAC
https://app.ringcentral.com/download/RingCentral.pkg
IOS
https://ringcentral.onelink.me/IKAo/79e4d1841 vote -
Divert all Limited Extensions to Auto Receptionist
Can I please request that all external calls to limited extensions be routed to the Auto Receptionist?
All Limited Extensions are Hotel Room phones and do not need to receive external calls but do need to receive internal. Is this possible?1 vote -
Divert all Limited Extensions to Auto Receptionist
Can I please request that all external calls to limited extensions be routed to the Auto Receptionist?
All Limited Extensions are Hotel Room phones and do not need to receive external calls but do need to receive internal. Is this possible?1 vote -
Disable inbound faxes
Disable inbound/receiving faxes on the whole account, including the main company number and main fax number. Especially to plans that has a pre-added faxing features.
20 votes -
Zero dialing Custom Rule
We have a customer who would like a custom rule for Zero Dialing, where calls are forwarded to an extension. If the extension does not answer, the call should be forwarded to another extension. This setup should only apply when the caller dials Zero, and it should not affect the regular extension forwarding.
5 votes -
Ability to dial out using IVN as outbound caller ID
Customer would like to have the ability to use IVN as outbound caller id when making outbound calls.
8 votes -
Fax Cover Page
Customer would like have have both subject line and email body on the cover page note when doing efaxing.
11 votes -
Text with Gif Messages
When clicking on a GIF it automatically sends. It would be nice if it was added to the text field so we can add a message to accompany the GIF. In our office, we like to do birthday shout-outs and currently, we have to send two separate messages, one with the gif and the second with the shout-out. It would be nice if it could be one message together.
6 votes -
Option to see user's personal password (super admin access)
I need the employees' personal RingCentral passwords.
3 votes -
automatic call recording announcement per extensions or queue
The ability to turn on and off an Automatic Call recording announcement per extension or group.
23 votes -
Increase Retention Period for Sent Faxes
Currently, the retention for sent faxes is set for 30 days. It will be beneficial if this could be stored longer as the email transmission results notification does not contain the actual fax file attachment
131 votes -
Edit Cover Page Template
= customer wants to know how to edit cover page on the RC app
= customer needs to edit the current vaialble cover page template on her RC app
= explained to customer that we can add cover page but cannot edit the existing cover page templates (standard user)
= explained that it is an app limitation
= customer understood, agreed to send FR on her behalf3 votes -
Call Queue members visibility to calls in queue
Call Queue members visibility to calls in queue. When one user is on a call, they can still see incoming calls.
37 votes -
Hud Stay on Screen
I want hud to stay on my screen even after i hung up the call. Currently it goes to dial pad after I hung up the call from hud.
1 vote -
disable call forwarding of a user extension from admin portal that is active in their deskphone.
ability to turn off call forwarding that the user set through the desk phone from the admin console?
2 votes
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