12037 results found
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BT Feature Request: BT Poly Edge E450 Firmware Update
DND Feature for BT Poly Edge E450 is not working with Firmware version 8.2.2.1176. When update to 8.2.3.0844 DND works but it keeps reverting back to 8.2.2.1176.
4 votes -
Add Rotational setup for call queue
User wants to have the Round Robin or Rotational queue added to the Call queue setup, as Longest Idle favors people who are not getting on the phone to make outbound sales and they should not be rewarded with more incoming leads than sales people who are dialing for more business.
28 votes -
Improvement for AI Notes Button on RC Mobile App
Problem: During a call on the RC mobile app, the "AI notes" button remains visible even after it has been enabled. This makes it very easy to accidentally tap the button and disable the AI notes feature mid-call, resulting in the loss of the call transcription and summary.
Impact: This issue forces users to either restart the call or manually take notes, which is inefficient and can lead to missed information. The primary benefit of the AI notes feature—automated transcription—is compromised by this user experience flaw.
Proposed Solution: Once a user has enabled the AI notes button at the start…
1 vote -
call number without using the app request
Request to have feature to call outside number without using any RingCentral app by just calling the number and providing code from RingCentral to any destination
1 vote -
SMS report would like to show the body of the message as well
The report currently only shows that there was a message sent between the two numbers but does not show the actual message. Would like for to have a option that you can see the actual body of the message in the SMS text
1 vote -
allow
allow the review of text to speech voice prompts, a feature to create text to speech voice prompts in the "Prompts Library" Instead of uploading.
1 vote -
Cross-Site User Assignment for Queue Managers and Co-Recipients
Feature Request: Cross-Site User Assignment for Queue Managers and Co-Recipients
We have a setup with multiple Sites and would like to request the ability for Managers with Full Access to assign users across different Sites.
Currently, a Manager with Full Access is unable to assign users from other Sites when managing Queues or Co-Recipients. When changes are made, the system does not allow saving the required users. Additionally, when assigning Co-Recipients, the selection is limited to users within a single Site, preventing us from choosing recipients from multiple Sites.
To work around this limitation, both the client and RingCentral Support…
1 vote -
Separate Call Recordings for Private Call Park
Current Behavior:
When using Private Call Park, the system only shows the recording of the parked portion of the call in the app. The recording of the initial call (when you first answered it) is not available.Requested Behavior:
We would like to have two separate call recordings when performing a Private Call Park, regardless of whether On-Demand Call Recording or Automatic Call Recording is enabled:Recording of the initial call when answered.
Recording of the call after it has been parked.
This enhancement would allow users to access the full call history for each interaction, even when using Private…
1 vote -
Ability to Use RingCentral APP Text Templates in RingCentral for Salesforce
We would like to request an enhancement to the RingCentral for Salesforce integration that allows users to access and utilize text templates created or available in the RingCentral app directly within RingCentral for Salesforce.
Business Need / Use Case:
Currently, agents and users who rely on RingCentral for Salesforce must manually type or copy/paste recurring text responses when sending SMS messages to customers. While text templates are available in the RingCentral app, these templates are not accessible within the RingCentral for Salesforce interface.This limitation impacts efficiency and consistency, particularly for sales and support teams that frequently use standardized messages…
1 vote -
Change the outbound hold music
When I make the outbound call, if I place the call on hold, there should be a setting on our end that the recipient should not hear any audio on their end.
1 vote -
ability to receive sent faxes email notification
able to receive email notification for all the faxes were sending for future reference.
1 vote -
option to disable the recording and screensharing button on the app
option to disable the recording and screensharing button on the app
1 vote -
Request to Route Dial-by-Name Directory Calls to User's Assigned Call Queue
The customer is requesting that the Dial-by-Name Directory be configured to forward calls—when a user’s name is selected—directly to the call queue that the user is a member of, instead of routing the call to the individual user.
1 vote -
We purposely don't include some users in the company directory, but certain users need to be able to see that information like HR
We have field associates that we want to hide their contact information from MOST associates so we don't include them in the company directory, but associates in our IT department, HR Department, and Executive level managers need to be able to use the directory to reach them and can't because you can't select whose has permissions to see them once they are included in the company directory. So, we don't get full use of RingCentral and have to give out user's cell phone numbers instead, not ideal.
1 vote -
Emergency Text
In the case of an emergency, set up an extension, even within the emergency section in EX that can be called quickly during an event i.e. gun fire, robbery, ******* that can be hot keyed on a desk phone and when called will send a text to certain mobile phones for the companies response team. This would be pivotal as email to text will no longer be an option in the near future and is what is used currently.
1 vote -
Fax Driver
The customer would like to have the ability to deploy the RingCentral Fax driver automatically and would like to deploy this administratively and not have to rely on their staff to install it on their end.
2 votes -
create custom auto-reply template
SMS keyword auto-reply is selective. It would help if another customizable template is available for holidays or other phrases
2 votes -
Call recording announcement to announce once on call queue overflow
We have set a call queue on our account to overflow to different queue when the queue is full as per testing with technical support when the call is transferred to another queue the call recording announcement plays again, we need an option to have the recording to only play once if the call has transferred to overflow
2 votes -
Capability to check the IP address of the user who answered/made the phone call in the Analytics portal.
We need to have the option to check the IP address of the user who answered/made the phone call in the Analytics portal. The IP address could be from the RingCentral App or deskphone.
1 vote -
Free users limit with the app feature
Customer wants to remove the other feature that user's extension have in their app and would limit for message feature only.
1 vote
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